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11-1

11

Problem Solving and Troubleshooting

Introduction

This chapter provides initial troubleshooting procedures. The tables that
follow list specific problems, probable causes, and recommended actions
to take if your server fails. Tables include:

•

Server Troubleshooting

•

Disk Drive Troubleshooting

•

SBB Troubleshooting

•

Tape Drive Troubleshooting

•

Monitor Troubleshooting

•

CD-ROM Troubleshooting

•

Diskette Drive Troubleshooting

•

RAID Troubleshooting

Refer to Chapter 4, “Server Management,” for a list of messages that might
display.

Refer to the documentation supplied with additional options if you are
experiencing problems with specific options that you have installed.

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Содержание PRIORIS ZX 6000 MP SERIES

Страница 1: ...P R I O R I S Z X 6 0 0 0 M P S E R I E S U S E R S G U I D E...

Страница 2: ...Prioris ZX 6000MP Series User s Guide Part Number ER 930WW UA A01 Digital Equipment Corporation...

Страница 3: ...is ZX 6000MP Series User s Guide Copyright Digital Equipment Corporation All Rights Reserved DEC Prioris ServerWORKS and the Digital logo are trademarks of Digital Equipment Corporation Banyan and VIN...

Страница 4: ...ular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correc...

Страница 5: ...l area When used near a radio or TV receiver it may become the cause of radio interference Read the instructions for correct handling This equipment meets or exceeds requirements for safety in the U S...

Страница 6: ...entions xiii Abbreviations xiv Special Notices xv 1 Introduction Reliability Availability 1 1 Server Expansion 1 2 Server Management 1 3 Server Security 1 3 Server Software and Documentation 1 4 Diagn...

Страница 7: ...omputer 2 10 Setting the Date and Time 2 11 Maintain the System Configuration Diskette 2 12 3 Server Components Introduction 3 1 Disconnecting External Devices and Power 3 2 Removing and Installing th...

Страница 8: ...U Voltage Range 4 14 VRM Voltage Range 4 15 CPU Temperature Warning Levels 4 16 5 Upgrading Your Server s CPU Module Configuration Introduction 5 1 Configuration Guidelines 5 1 Server CPU Module Confi...

Страница 9: ...op Right Drive Bay 7 10 Installing a Full Height 5 Inch Device into the Top Right Drive Bay 7 12 Expansion Brackets 7 14 Hot Swap Drive Bay 7 16 SBB LED Status Indicators 7 18 External Storage 7 20 Co...

Страница 10: ...ion Boards 8 17 Adding PCI Expansion Boards 8 19 Relocating Expansion Boards 8 20 9 Connecting SCSI and RAID Adapters Introduction 9 1 SCSI Configuration Guidelines 9 1 RAID Configuration Guidelines 9...

Страница 11: ...Introduction A 1 Server Specifications A 1 Performance Specifications A 2 Server Dimensions A 2 Environmental Specifications A 3 EISA Expansion Slots A 3 PCI Local Bus Expansion Slots A 3 Power Suppl...

Страница 12: ...Your Server Introduction D 1 Cleaning the Server D 2 Cleaning the Screen D 2 Cleaning the Mouse D 2 Moving the Server D 3 Packing the Server D 3 Installing the Server at a New Location D 4 Figures Ty...

Страница 13: ...ght Drive Bay 7 11 7 4 Installing a Full Height 5 Inch Device Into Top Right Drive Bay 7 13 7 5 Installing Expansion Brackets 7 15 7 6 Installing a Device Into the Hot Swap Drive Bay 7 17 7 7 External...

Страница 14: ...e Server Installation Guide identifies all the components that were shipped from the factory as well as how to connect the mouse keyboard monitor and ac power The Server Installation Guide shows how t...

Страница 15: ...oad the supplied ServerWORKS software ServerWORKS Quick Launch Reference Guide README information contained on the ServerWORKS Quick Launch CD ROM disk Locate the major internal components of your Pri...

Страница 16: ...the System Configuration Utility SCU Chapter 4 Server Management This chapter describes how to manage your server using a network manager specifically Digital s ServerWORKS manager It also provides a...

Страница 17: ...ons Appendix A Technical Specifications This appendix lists server operating specifications Main logic board and CPU module switch information is also included Appendix B Device Mapping This appendix...

Страница 18: ...c windows SCU BAT Monospaced text indicates information that your server or software displays For example a directory path or error message Monospaced text can also indicate a command that you need t...

Страница 19: ...d industry standard architecture EPP Enhanced parallel port FRU Field replaceable unit IDE Integrated drive electronics h An h suffix to a numerical value denotes hexadecimal numbers For example 0F8h...

Страница 20: ...y Windows NT Microsoft Windows NT operating system software ZIF Zero insertion force Special Notices Three kinds of special notices are used in this guide to emphasize specific information WARNING Ind...

Страница 21: ...About This Guide xvi D EC 00421 Typical Prioris ZX 6000MP Series NOTE Your monitor keyboard and mouse might look different...

Страница 22: ...nal L2 cache Error Correction Code ECC Memory Recovery from single bit cache and memory errors Dual Channel Storage Backplane Redundant disk subsystems using two SCSI controllers or one dual channel c...

Страница 23: ...ated SVGA Video Controller Supports management and configuration applications locally without use of an expansion slot Capacity for 10 internal SCSI Storage Devices Accommodates seven 3 inch half heig...

Страница 24: ...AM Based Error Log Records startup error messages Firmware Upgrade Utility Upgrades firmware versions Operator Control Panel OCP Back lit 16 character display for diagnostic and error messages Hard Dr...

Страница 25: ...verWORKS Quick Launch Reference Guide and the ReadMe txt file which is located on the Quick Launch CD ROM ServerWORKS Manager consists of the software and documentation Server documentation box contai...

Страница 26: ...reated 2 Using the Install Software Conventional method in ServerWORKS Quick Launch you can create a bootable diagnostic software diskette This allows you to run the diagnostic software anytime using...

Страница 27: ...t is off your thighs and they are horizontal Keep the back of your knees away from the seat so you do not compress the area behind them which could restrict the blood flow Your upper body is erect and...

Страница 28: ...vantage of work breaks to move around and do other activities Lighting Avoid direct lighting or sunlight on the screen which causes glare and reflections Place lighting behind or to the side of your w...

Страница 29: ...ake a rest break and review the instructions for proper ergonomic setup and use If the pain or discomfort continues after resuming use of the server discontinue use and report the condition to your jo...

Страница 30: ...ty is available for RAID ready servers only This utility allows you to configure your RAID array Flash Utility This utility allows you to update or restore your server s BIOS EPP3SMC EXE This device d...

Страница 31: ...ves You must let the Adaptec controller spin up the drive before pressing Ctrl A so you can perform low level formatting To start the SCSISelect configuration utility Press Ctrl A when the Adaptec BIO...

Страница 32: ...driver that can be accessed from the ServerWORKS Quick Launch CD ROM disk This device driver can be used to configure your parallel port as an enhanced parallel port EPP Before loading this device dri...

Страница 33: ...ges to this configuration Digital recommends that you use the SCU along with the information provided in this section Refer to Starting the SCU described later in this chapter Refer to Appendix C SCU...

Страница 34: ...in main logic board EISA PCI and ISA expansion board vital characteristics and the server resources they require for proper operation Before you can configure your server you must copy the CFG files a...

Страница 35: ...U was copied to the MS DOS partition on your hard disk drive This allows you to run the SCU anytime from the MS DOS partition At the MS DOS prompt change to the SCU directory and type SCU BAT 2 Using...

Страница 36: ...tion Information Step 2 Add or Remove Boards Step 3 View or Edit Details Step 4 Examine Switches or Print Report Step 5 Save and Exit Create a Backup SCI File Load a Backup SCI File Copy Update CSG Fi...

Страница 37: ...described previously 3 Press Enter to display the SCU introductory screen NOTE The SCU contains help pop up screens for any selected menu item Press F1 at anytime to display a help screen Press Esc t...

Страница 38: ...p one menu item Moves the cursor one character to the right Moves the cursor one character to the left Enter Displays the available user selectable settings for the highlighted option or selects the h...

Страница 39: ...the following menu options Configure Computer with System Default Loads the SCU default settings Configure Your Computer Instructions are displayed Complete the instructions if you are performing an...

Страница 40: ...and time maintained by your server s battery To access this menu item 1 Start the SCU using one of the three methods described in Starting the SCU 2 Press Enter to display the SCU main menu 3 Configu...

Страница 41: ...hods described in Starting the SCU 2 Press Enter to display the SCU main menu 3 Select the Maintain System Configuration Diskette option and then press Enter 4 Select a menu item and complete the disp...

Страница 42: ...ZX 6000MP Series server internal components and describes how to prepare your server for installing options including procedures for removing peripherals and unlocking and removing the side panels A...

Страница 43: ...e see Figure 3 1 2 Shut down any applications that are currently running then shut down the operating system 3 Turn off power to all external devices connected to server 4 Turn server off 5 Unplug pow...

Страница 44: ...perform the following WARNING Removing the side panels activates two interlock switches located at the top left and top right of your server These switches inhibit power to your server when activated...

Страница 45: ...Server Components 3 4 1 Unlock side panels 2 Slide panels to rear of server DEC00405 2 Figure 3 2 Unlocking and Removing the Side Panels...

Страница 46: ...Server Components 3 5 To install the side panels 1 Slide panels to front of server 2 Lock side panels DEC00405 3 Figure 3 3 Installing Side Covers...

Страница 47: ...A CD ROM drive B 3 inch diskette drive C Front access 5 inch or 3 inch half height drive bays D 3 way security lock E Integral hot swap device bay for Storage Building Blocks SBBs F Power OCP and rese...

Страница 48: ...Server Components 3 7 DEC00697 2 I G H F E D C B A Figure 3 4 Server Front View...

Страница 49: ...g fans L Terminator card or CPU module 2 M Casters N Five EISA expansion slots includes one shared EISA PCI O Memory module 2 P Memory module 1 Q Four primary PCI slots includes one shared PCI EISA sl...

Страница 50: ...Server Components 3 9 U T R O N M L J P K S Q DEC00697 3 Figure 3 5 Server Left Side View...

Страница 51: ...iew Figure Legend Component J Power interlock switch K Secondary power supply L Primary power supply M Storage backplane SCSI terminator N SCSI address jumpers J181 O Storage backplane P Jumper cable...

Страница 52: ...Server Components 3 11 J L O R P M Q N K DEC00698 2 Figure 3 6 Server Right Side View...

Страница 53: ...omponents 3 12 Server Rear View Figure Legend Component A Keylock B SCSI knockouts back panel C Keyboard and mouse ports D Parallel port E Video port F Serial ports G ac power plug H ac power out moni...

Страница 54: ...Server Components 3 13 B B B F H G C D E A DEC00698 3 Figure 3 7 Server Rear View...

Страница 55: ...ry module 2 D Serial ports E Parallel port and video F Mouse and keyboard G Secondary PCI expansion slots 5 through 8 H Diskette drive I Storage Backplane Management SBM J 3 3 V dc power K 5 V dc powe...

Страница 56: ...Server Components 3 15 5 6 7 8 1 2 3 4 1 2 3 4 5 A B D E F G H I J K L O M P N Q S T W V C R DEC00692 2 U Figure 3 8 Main Logic Board Connectors...

Страница 57: ...Server Components 3 16 Main Logic Board Components Figure Legend Component A Real time clock server battery B 8031 ROM C Dip switch block D BIOS flash ROM...

Страница 58: ...Server Components 3 17 5 6 7 8 1 2 3 4 1 2 3 4 5 C B A D DEC00692 8 Figure 3 9 Main Logic Board Components...

Страница 59: ...odule Components and Connectors Figure Legend Component Connector A Outside CPU voltage regulator B Outside CPU ZIF socket C Inside CPU ZIF socket D Inside CPU voltage regulator E Inside outside CPU f...

Страница 60: ...Server Components 3 19 Outer CPU 1 or 3 Inner CPU 2 or 4 A C D E DEC00693 2 B Figure 3 10 CPU Module Components and Connectors...

Страница 61: ...conductors such as paper cloth or plastic A static discharge can be damaging even though you often cannot see or feel it To prevent damage to circuit boards and or components Before touching any circu...

Страница 62: ...If you have not already done so record server configuration settings using the SCU 2 Turn off your server 3 Disconnect external devices ac power and monitor power 4 Unlock and remove left side panel...

Страница 63: ...e SCU screen b Select View and Edit Details from the displayed screen c Edit the configuration settings to match what was recorded in step 1 d Select Save and Exit to configure your server Refer to Ch...

Страница 64: ...ver management functions Monitor Main logic board voltage and cooling fan status Monitor CPU module voltage temperature and status Detect and automatically correct single bit ECC errors The Prioris ZX...

Страница 65: ...g these components Part number Digital part number Revision number Board assembly revision number Serial number Serial number of the board assembly Artwork number Revision of the printed circuit board...

Страница 66: ...mponents In addition the software can detect when your change your server configuration by adding or removing a component You can obtain information about your server s configuration by running the SC...

Страница 67: ...ata is available on the label located on the server back panel Refer to Appendix C SCU Features for more detailed information about the SCU Obtaining Information Using Server Management Software Your...

Страница 68: ...cally builds a network by Autodiscovering all SNMP network resources and displays the nodes gathered during Autodiscovery on a color coded topological map Poll all network devices at intervals defined...

Страница 69: ...ror messages During normal operation Power On Self Test POST and boot messages are displayed on the monitor Some POST messages are also displayed on the OCP panel When an error occurs an error message...

Страница 70: ...e The primary fans fans 1 and 3 and redundant fans fans 2 and 4 do not operate The server will shutdown CPU module voltages The voltages are outside of the power good range A message displays and a wa...

Страница 71: ...temperature rise exceeds the upper limit The server will shutdown Power supplies present The incorrect number of power supplies are present with good status in the server A message displays indicating...

Страница 72: ...button once POST Boot Codes POST Code Descriptions Count Down Code 1 Normal OCP Display OCP Error Display Beep Codes BIOS ROM checksum 1 2 2 3 Test DRAM refresh 1 3 1 1 Test 8742 keyboard controller 1...

Страница 73: ...st 160 Keyboard test KBC 8042 fail Keyboard fail Initial hardware interrupt 150 Init HW int Co processor test 140 Co processor test Serial ports test 130 Ser Ports test Parallel ports test 120 Par por...

Страница 74: ...ugh the OCP button were pressed NOTE Hot keys do not work during POST or during host server request service from the OCP If you do not press keys or buttons for some time the LCD backlight will be dis...

Страница 75: ...2 is not working Action Check that power supply cables and connectors are connected correctly Fan status Sys fans OK Sys fan 1 fail Sys fan 2 fail Sys fan 3 fail Sys fan 4 fail Fan 1 is not working Fa...

Страница 76: ...CPU voltages OK VRM1 y yyV x xxV VRM2 y yyV x xxV VRM3 y yyV x xxV VRM4 y yyV x xxV Voltage Regulator Module VRM 1 should be y yy volts and is being measured at x xx volts VRM 2 should be y yy volts...

Страница 77: ...ng voltage and temperature ranges CPU Voltage Range Nominal Nominal Tolerance Normal Voltage Range Server Error Occurs Server Shutdown Occurs 12 4 to 5 11 1 to 13 0 V 9 0 V 13 8 V 5 2 to 5 4 80 to 5 3...

Страница 78: ...to 2 46 V 2 16 V 2 64 V 2 5 V 2 32 to 2 68 V 2 25 V 2 75 V 2 6 V 2 42 to 2 78 V 2 34 V 2 86 V 2 7 V 2 51 to 2 89 V 2 43 V 2 97 V 2 8 V 2 60 to 3 00 V 2 52 V 3 08 V 2 9 V 2 70 to 3 10 V 2 61 V 3 19 V...

Страница 79: ...Server Management 4 16 CPU Temperature Warning Levels Warning Level Upper Limit Backup Fan Activated 85 C 90 C 82 C...

Страница 80: ...les Configuration Guidelines Use only Digital supplied CPU modules A CPU upgrade can be done by installing a higher performance CPU module The supplied terminator card must be installed in CPU slot 2...

Страница 81: ...ration Slot 1 Slot 2 1P 1 processor CPU Terminator 2P 2 processor CPU Terminator CPU Module Upgrade Configurations You can upgrade your Prioris ZX 6000MP Series server with a two processor CPU module...

Страница 82: ...Upgrading Your Server s CPU Module Configuration 5 3 CPU Slot 1 CPU Slot 2 DEC00692 9 Figure 5 1 CPU Slot Locations...

Страница 83: ...c power and monitor power 4 Unlock and the remove left side panel 5 Carefully remove the terminator from CPU slot 2 and place in an antistatic package see Figure 5 2 6 Remove the CPU module two regula...

Страница 84: ...Upgrading Your Server s CPU Module Configuration 5 5 DEC00695 5 Figure 5 2 Removing the Terminator Card...

Страница 85: ...ilure to do so might cause faulty CPU module and or server operation Also the CPU module has two rows of gold fingers on its edge that plug into the main logic board slot The CPU module must be pushed...

Страница 86: ...Upgrading Your Server s CPU Module Configuration 5 7 DEC00695 3 Figure 5 3 Installing a CPU Module...

Страница 87: ...Upgrading Your Server s CPU Module Configuration 5 8...

Страница 88: ...les are required when upgrading memory Also you must order the SIMMs for the memory modules separately This chapter provides the memory configuration guidelines that must be followed prior to installi...

Страница 89: ...es 0 and 1 memory module 2 contains banks 1 2 and 3 with interleaves 2 and 3 Refer to the Memory Interleave Upgrade Path section listed later in this chapter Server SIMMs Requirements Supported SIMMs...

Страница 90: ...2 MB using eight 64 MB SIMMs Maximum system memory main logic board and memory modules is 2 GB Bank 0 interleaves 0 3 is located on the main logic board Figure 6 1 Banks 1 2 3 are located on memory mo...

Страница 91: ...J23 Bank 0 Bank 1 Bank 2 Bank 3 J17 J18 J20 J21 J25 J26 J28 J30 J02 J03 J04 J05 J10 J11 J12 J13 J10 J11 J12 J13 Interleave 0 Interleave 1 Interleave 2 Interleave 3 Main Logic Board Memory Modules Memo...

Страница 92: ...Installing Additional Memory 6 5 Figure 6 2 Memory Module 1 and 2 SIMM Bank Locations...

Страница 93: ...d all external devices and monitor power 3 Unlock and remove the left side panel 4 Install a SIMM into a socket at a 45 degree angle away from the edge connector Make sure the notch is oriented as sho...

Страница 94: ...t all external devices and restore power to the server 8 Run the SCU Select Configure Computer from the main menu and then select Save and Exit to configure your server for the additional memory Refer...

Страница 95: ...module followed by Bank 2 and 3 as required Installing SIMMs Memory Module NOTE Prior to installing additional memory in your Prioris ZX 6000MP Series server refer to the previous section to verify th...

Страница 96: ...Installing Additional Memory 6 9 DEC00695 4 Figure 6 4 Memory Module Removal...

Страница 97: ...stall the remaining SIMMs in complete banks on memory modules 1 and 2 NOTE Half of banks 1 2 and 3 are on each memory module Refer to the Memory Configuration Guidelines section 8 Replace both memory...

Страница 98: ...Installing Additional Memory 6 11 A B B DEC00829 2 C Figure 6 5 Installing a SIMM Memory Module...

Страница 99: ...ZX 6000MP Series server memory upgrade path Memory Upgrade Path Bank 0 Bank 1 Bank 2 Bank 3 MLB 4 way interleaving Interleave 0 3 8 SIMMs Memory module 1 Interleave 0 1 4 SIMMs Interleave 0 1 4 SIMMs...

Страница 100: ...MB 8 MB 8 MB 256 MB 16 MB 128 MB 16 MB 16 MB 256 MB 16 MB 16 MB 16 MB 384 MB 16 MB 16 MB 16 MB 16 MB 512 MB 32 MB 256 MB 32 MB 16 MB 384 MB 32 MB 16 MB 16 MB 512 MB 32 MB 16 MB 16 MB 16 MB 640 MB 32 M...

Страница 101: ...ocation Where Type of error Correctable error Uncorrectable error Location Main Logic Board J17 J18 J20 J21 J25 J26 J28 J30 Memory Module 1 J22 J02 J03 J04 J05 J06 J07 J08 J09 J10 J11 J12 J13 Memory M...

Страница 102: ...Guidelines Tape drive s should be installed in the upper right 5 inch drive bays A maximum of nine hard disk drives can be configured in the server Seven Storage Building Block SBB drives Two half hei...

Страница 103: ...delines The following sections describe the SCSI configuration guidelines that must be adhered to so your server operates correctly after installing and connecting SCSI devices SCSI ID and Termination...

Страница 104: ...th ends of the SCSI bus must be terminated In most cases one side of the termination will be a soft switch setting on the SCSI host adapter set in the configuration utility The other termination can b...

Страница 105: ...erating system documentation for additional information External Channel Make sure that the SCSI ID you select for the external SCSI devices do not conflict with other devices installed in the server...

Страница 106: ...operly Drive ID The SCSI ID addressing is independent of the single or dual SCSI bus arrangement Make sure you select unique SCSI IDs for all SCSI devices on the SCSI bus You must use a wide SCSI host...

Страница 107: ...6 ID 0 1 2 4 5 6 0 1 2 8 9 10 4 5 6 12 13 14 8 9 10 12 13 14 1 Factory default settings Cables The standard internal five connector wide SCSI cable includes see Figure 7 1 One wide SCSI 68 pin connect...

Страница 108: ...wide SCSI 68 pin unshielded connectors are supplied to connect Channel A or Channel B to a separate controller or channel Storage Backplane Your storage backplane supports seven hot swap devices split...

Страница 109: ...ape Drives 7 8 Figure Legend Description A Wide SCSI connectors 68 pin B Narrow SCSI connectors 50 pin C Power connectors J181 W1 W2 and W3 SCSI ID jumper block DEC00581 W1 W2 W3 A B C B A B C B A J18...

Страница 110: ...Left front access drive bay area This area has one 5 inch SCSI CD ROM drive standard on the Prioris ZX 6000MP Series Top right front access drive bay area This area has room for two wide 68 pin or nar...

Страница 111: ...connect all external devices ac power and monitor power 3 Unlock and the remove side panels 4 Unlock and open the door 5 Remove the plastic filler panel by pushing it out from inside the server 6 Remo...

Страница 112: ...Installing Optional Disk and Tape Drives 7 11 DEC00409 2 Figure 7 3 Installing a Half Height 5 Inch Device Into Top Right Drive Bay...

Страница 113: ...tor power 3 Unlock and the remove side panels 4 Unlock and the open door 5 Remove both plastic filler panels by pushing them out from inside the server 6 Remove the bottom brackets from the inside of...

Страница 114: ...Installing Optional Disk and Tape Drives 7 13 DEC00634 2 A Figure 7 4 Installing a Full Height 5 Inch Device Into Top Right Drive Bay...

Страница 115: ...the top right drive bay If you plan to install a 3 inch device in a 5 inch drive bay slot you must first install expansion brackets onto the device Expansion brackets are either supplied with the devi...

Страница 116: ...Installing Optional Disk and Tape Drives 7 15 DEC00723 Figure 7 5 Installing Expansion Brackets...

Страница 117: ...Not all SCSI host adapters support the hot swap method Refer to your SCSI host adapter documentation to determine if the hot swap method is supported Also you might need to reconfigure your server to...

Страница 118: ...Installing Optional Disk and Tape Drives 7 17 A A DEC00443 2 Figure 7 6 Installing a Device Into the Hot Swap Drive Bay...

Страница 119: ...lays the device activity status and the right LED displays the fault status The left LED green is the activity status LED and is on or flashing when the SBB is active CAUTION For non RAID adapters rem...

Страница 120: ...ce is operating properly Flashing Off Device is operating properly Off Off Device is inactive and operating normally There is no fault On On Fault status device is hung Replace SBB Off On Fault status...

Страница 121: ...sconnect the cable harness from the rear of the secondary power supply b Remove the four screws that secure the secondary power supply in the chassis c Remove the secondary power supply from the chass...

Страница 122: ...ower supply into the chassis b Place the SCSI bus cable above the power supply mounting bracket c Secure the secondary power supply in the chassis with the four screws removed in step 3 d Connect the...

Страница 123: ...I knockouts located on the rear air flow panel D Figure 7 7 4 Connect the wide SCSI 68 pin unshielded cable connector part no FR PCXAR WG from the inside connector on the knock out panel to the extern...

Страница 124: ...Installing Optional Disk and Tape Drives 7 23 DEC00626 Figure 7 8 Example of Connecting an External SCSI Storage Box to a SCSI Controller...

Страница 125: ...Installing Optional Disk and Tape Drives 7 24...

Страница 126: ...dard 32 bit EISA expansion or 16 bit ISA boards EISA slot one is designated as a shared slot with PCI slot four This means that only one expansion board can reside in EISA slot one or PCI slot four at...

Страница 127: ...e 8 1 Expansion Board Slot Locations PCI Expansion Board Configuration Guidelines PCI slots one through eight support bus mastering 32 bit PCI expansion boards PCI slot four is designated as a shared...

Страница 128: ...s the SCU will allow you to review the default IRQ I O port address and ROM address for the expansion boards and modify them These values are saved in the SCI file and can be loaded using that file wh...

Страница 129: ...aptec controller expansion board and that the board is the lowest ROM address of all the storage controllers in the server Additionally when the Quick Launch CD ROM creates and loads utilities onto th...

Страница 130: ...trollers 1 2 or 3 channel have no additional PCI busses on board They would represent a single device on PCI bus 0 if installed in PCI slots 1 4 In the case of the Adaptec 3940W there is one additiona...

Страница 131: ...next The 2940W requires 32 KB for initialization even though it only occupies 10 KB after optimization As there is only 16KB ROM address space between C8000h and CC000h the 2940W would be assigned th...

Страница 132: ...in PCI slot 3 The first device found during the scan that is bootable will be the boot device So if all the drives in this example were bootable then the boot device would be the first drive detected...

Страница 133: ...SI Controller IRQ14 If a PCI expansion board uses one or more interrupts but the interrupts are shared then the SCU will display an entry for an interrupt in that slot and the remaining devices that s...

Страница 134: ...ion boards in the highest slot number with the embedded devices at the bottom of the list above the embedded VGA device As an example assume that a server has two Adaptec 3985 SCSI controllers install...

Страница 135: ...the ROM address on the bootable controller from being reassigned in the event that new expansion boards are added to the server Enter the Advanced menu in the SCU The first item in this list is Lock u...

Страница 136: ...vanced menu in the SCU Select Set verification mode menu Choose Automatic to enable the server to verify the configuration routinely when the SCU is invoked or select Manual to enable verification of...

Страница 137: ...quired switch and jumper settings of the ISA expansion boards 4 Select Step 5 Save and Exit to save your configuration and exit the SCU 5 Turn off your server and install the ISA expansion boards manu...

Страница 138: ...Installing Expansion Boards 8 13 DEC00699 2 Figure 8 3 Removing a Metal Filler Plate...

Страница 139: ...E Make sure the ISA expansion board lines up with the slot number on the plastic card guide label DEC00699 3 Figure 8 4 Installing an ISA Expansion Board 7 Secure the ISA expansion board to the slot w...

Страница 140: ...nscrew and remove the metal filler plate from the selected EISA expansion slot see Figure 8 3 5 Insert the new EISA expansion board into the socket and push it firmly into place NOTE Make sure the EIS...

Страница 141: ...ng steps after installing EISA expansion boards 1 Start the SCU using one of the three methods described in Chapter 2 Starting the SCU After your server boots the following message appears EISA Config...

Страница 142: ...t displays IRQs that are either not assigned or can be re assigned If you select an IRQ that conflicts with another expansion board in your server a menu appears informing you of the expansion board t...

Страница 143: ...with the slot number on the plastic card guide label DEC00699 5 Figure 8 6 Installing a PCI Expansion Board 6 Secure the PCI expansion board to slot with the screw removed in step 4 7 Replace and lock...

Страница 144: ...s assigned e g IRQ s are supported by the PCI device under the operating system you are loading onto your server Refer to the documentation that shipped with your PCI device Press F6 to display the IR...

Страница 145: ...ng Boards 4 Highlight the expansion board you want to relocate press Enter and then follow the instructions displayed on your monitor screen 5 Select Step 5 Save and Exit to save your configuration an...

Страница 146: ...arrow CD ROM drive SCSI ID is 4 so SCSI ID 12 is no longer available The narrow CD ROM device counts as two devices on a 16 bit wide data path When a narrow SCSI adapter is installed the narrow SCSI b...

Страница 147: ...sk drive capacity will be lost The maximum number of logical disk drives in a RAID group is eight To maximize the I O performance of your multi channel RAID subsystem connect each disk drive in a RAID...

Страница 148: ...ck and remove the server side panel 4 Connect the SCSI cables as shown in Figure 9 1 5 If using the top 5 inch drive bay connect the appropriate power cable to the device 6 Replace and the lock side p...

Страница 149: ...to narrow SCSI 50 pin adapter cable to CD ROM drive C Wide SCSI 68 pin to narrow SCSI 50 pin adapter cable to top right drive bay D Backplane wide SCSI 68 pin connector E Terminator 1 F Jumper cable...

Страница 150: ...Connecting SCSI and RAID Adapters 9 5 DEC00571 A G E D C B F Figure 9 1 Single Channel SCSI Configuration...

Страница 151: ...device 6 Replace and lock the side panels 7 Connect all external devices and then power on your server 8 Run the SCU and or RAID utilities to configure your server Refer to Chapter 2 Server Utilities...

Страница 152: ...end Component G Cable terminator H Wide SCSI 68 pin to narrow SCSI 50 pin adapter cable to top right drive bay I Wide SCSI 68 pin to narrow SCSI 50 pin adapter cable to CD ROM drive DEC00576 A B C D E...

Страница 153: ...d lock the side panels 8 Connect all external devices and then power on your server 9 Run the SCU and or RAID utilities to configure your server Refer to Chapter 2 Server Utilities and to your RAID do...

Страница 154: ...d RAID Adapters 9 9 Figure 9 3 Legend Component H Terminator I Backplane wide SCSI 68 pin connector makes crossover from channel 1 to channel 0 A B C D E F G H I H B DEC00575 Figure 9 3 Three Channel...

Страница 155: ...Connecting SCSI and RAID Adapters 9 10...

Страница 156: ...cidental loss of software and hardware The Prioris ZX 6000MP Series provides the following levels of protection Left and right security door lock located at the front of your server Left and right sid...

Страница 157: ...s To open the left front security door insert the key into the keylock at the bottom position and then turn the key clockwise to the first unlock position To open the right front security door continu...

Страница 158: ...the key as shown and then turn to the right Note that your server keys fit both the front keylock and rear chassis lock CAUTION Be careful not to lose your server keys Losing these keys prevents you...

Страница 159: ...problem has been resolved restart the server 2 Either start the SCU from the MS DOS partition or insert the SCU diskette into drive A and soft boot reset your server 3 Press Enter to display the Main...

Страница 160: ...cal Specifications Main Logic Board Switch Settings and Figure A 1 for additional information 3 Reconnect your server and turn it on Booting your server with this switch in the down position erases th...

Страница 161: ...owing setup options to improve server security Diskette Access Setting this option to either Supervisor or User controls who has access to any installed diskette drive Network Server Setting this opti...

Страница 162: ...Tables include Server Troubleshooting Disk Drive Troubleshooting SBB Troubleshooting Tape Drive Troubleshooting Monitor Troubleshooting CD ROM Troubleshooting Diskette Drive Troubleshooting RAID Troub...

Страница 163: ...oot more than one problem at a time Try to duplicate the problem Run the diagnostic software Run the SCU Refer to Chapter 2 Server Utilities to ensure the server is correctly configured for all instal...

Страница 164: ...incorrectly set Terminator card not seated properly 1P and 2P configurations only Terminator card not installed Side panels removed Power supply failed Turn off the server plug it in and then turn it...

Страница 165: ...P button not turned on or OCP backlight is disabled in SCU Press any keyboard key or OCP button at the front of the server Make sure OCP backlight is set to ON in the SCU Server does not boot from CD...

Страница 166: ...e expansion board Refer to Chapter 8 Run SCU and add CFG file if necessary Remove expansion board and reboot If server boots without errors replace expansion board Server operates incorrectly after in...

Страница 167: ...tected by a local or remote control program Mouse is not connected Mouse is connected to the keyboard port Mouse driver not installed Mouse trackball dirty Mouse failed Enter the keyboard and mouse pa...

Страница 168: ...SCSI cable incorrectly installed between SCSI host adapter SCSI device or backplane SCSI device has failed Refer to the supplied kit installation instructions Refer to the supplied kit installation i...

Страница 169: ...host adapter and rear panel connector or external SCSI device and rear panel connector SCSI device has failed Refer to the supplied kit installation instructions Refer to the supplied kit installation...

Страница 170: ...the drive Properly install all required SCSI device drivers Refer to Chapter 2 Install the appropriate operating system Partition the SCSI hard disk drive and then reload the operating software Set S...

Страница 171: ...sk drive Tape Drive Troubleshooting Problem Possible Cause Action Tape will not load Tape inserted incorrectly Insert the tape with the arrow on the cassette pointing towards the drive Cannot write da...

Страница 172: ...vice representative No screen display Configuration error Monitor brightness and contrast controls are incorrectly set Monitor has failed Run the SCU to configure the server for video operation Adjust...

Страница 173: ...to the documentation supplied with your monitor CD ROM Troubleshooting Problem Possible Cause Action Cannot access the CD ROM drive Error message reading drive x Device drivers not installed No disk...

Страница 174: ...the diskette drive Server does not boot from a target diskette drive Cannot write to target diskette drive Drive ID incorrectly set Diskette drive not enabled Diskette boot option disabled Diskette do...

Страница 175: ...emove the SBB drive wait 20 seconds reinsert SBB drive Wait one minute and then rebuild the SBB drive Multiple SBB drives have failed No power available Restore power run the RAID configuration utilit...

Страница 176: ...specifications EISA expansion slots PCI expansion slots Power supply input power requirements Power supply output specifications Power cord requirements Main logic board switch settings CPU module swi...

Страница 177: ...AM 64 MB minimum 1P server configuration 128 MB minimum 2P server configuration Up to 2 0 GB ECC protected memory on main logic board and two memory modules using 8 16 32 or 64 MB SIMMs System flash R...

Страница 178: ...itude Operating Nonoperating 2 438 m 8 000 ft maximum 4 876 m 16 000 ft maximum Shipping vibration IAW Federal Standard 101 method 5019 Nonoperating shock 30 G 25 ms halfsine EISA Expansion Slots The...

Страница 179: ...1 Operating Frequency Range 100 V ac 120 V ac 90 V ac 135 V ac 9 5 A 47 Hz 63 Hz 220 V ac 240 V ac 180 V ac 265 V ac 5 A 47 Hz 63 Hz 1 Includes outlet current Power Supply Output Specifications Your...

Страница 180: ...the current rating of the product In Europe the cordage must have the HAR mark The ac plug is terminated in a grounding type male plug designed for use in the region It must also have marks showing c...

Страница 181: ...and factory default settings Figure A 1 shows the switch location CAUTION Do not touch any electronic component unless you are safely grounded Wear a grounded wrist strap or touch an exposed metal par...

Страница 182: ...t this switch to the password clear ON position and then restart your server Refer to Chapter 9 for more information RSM Not installed 1 Installed J35 SW5 on 1 J35 SW5 off If you add Digital s Remote...

Страница 183: ...Technical Specifications A 8 DEC00692 6 J35 ON Figure A 1 Main Logic Board Switch Location...

Страница 184: ...ctory default settings Figure A 2 shows the switch location CAUTION Do not touch any electronic component unless you are safely grounded Wear a grounded wrist strap or touch an exposed metal part of t...

Страница 185: ...9 SW7 up 2 J19 SW6 down 2 J19 SW5 up 2 J19 SW7 down J19 SW6 down J19 SW5 up J19 SW7 down J19 SW6 up J19 SW5 down J19 SW7 up J19 SW6 up J19 SW5 down J19 SW7 down J19 SW6 up J19 SW5 up J19 SW7 up J19 SW...

Страница 186: ...1 J19 SW3 down 2 J19 SW2 down 2 J19 SW1 up 2 J19 SW3 up J19 SW2 down J19 SW1 up J19 SW3 down J19 SW2 up J19 SW1 down J19 SW3 up J19 SW2 up J19 SW1 down J19 SW3 down J19 SW2 up J19 SW1 up J19 SW3 up J...

Страница 187: ...Technical Specifications A 12 Outer CPU 1 or 3 Inner CPU 2 or 4 J19 DEC00693 3 UP Figure A 2 CPU Module Switch Location...

Страница 188: ...t are available sometimes memory and address locations need to be changed For example some expansion boards require a specific memory location If that location is already allocated a memory conflict r...

Страница 189: ...0000 to BFFFF PCI EISA ISA video buffer memory 128 KB C0000 to C7FFF Video memory BIOS 32 KB C8000 to DFFFF PCI EISA ISA expansion board BIOS and buffer memory 96 KB E0000 to E7FFF EISA ISA PCI adapte...

Страница 190: ...I O space 0CF8 Configuration space enable register 0CF9 Turbo and reset control register 0CFA to 6FFF EISA PCI I O space 0CFC Configuration space data register 0D00 to 6FFF EISA PCI I O space 7000 to...

Страница 191: ...led 2F8 COM2 if enabled 378 to 37F LPT1 if enabled 3BC to 3BE LPT3 if enabled 3E8 COM3 if enabled 3F0 to 3F7 Diskette controller if enabled 3F8 COM1 if enabled Server Interrupt Levels Interrupt Number...

Страница 192: ...Device Mapping B 5 DMA Channel Assignment Channel Controller Function 0 1 Refresh 1 1 Not used 2 1 Diskette controller if enabled 3 1 Not used 4 2 Cascade DMA 5 2 Not used 6 2 Not used 7 2 Not used...

Страница 193: ...ary PCI bridge 0 2 EISA bridge 0 6 PCI slot 1 1 0 7 PCI slot 2 0 8 PCI slot 3 0 9 PCI slot 4 0 D PCI VGA Trio32 64 0 1A Secondary PCI bridge 1 1 PCI slot 5 1 2 PCI slot 6 1 3 PCI slot 7 1 4 PCI slot 8...

Страница 194: ...eatures Introduction After entering the SCU you can edit a variety of resources and configure your server for the most optimized condition The following tables list the SCU options that are available...

Страница 195: ...2M memory amount AT bus space enabled at C00000h 4M Displays the amount of extended memory each time your server boots You can select disabling or enabling one of three memory ranges that could be use...

Страница 196: ...r is the only item that can be changed by the user CPU module 2 information Not user selectable Not installed as a default 1 If CPU module 2 is installed select Enter to display CPU module 2 informati...

Страница 197: ...ve B Not Installed 1 5 25 360 KB drive 5 25 1 2 MB drive 3 5 720 KB drive 3 5 1 44 MB drive 3 5 2 88 MB drive Sets the size and density of diskette drives Exchange diskette drives Disabled 1 Enabled A...

Страница 198: ...rver pauses and displays POST errors To continue Press F1 Floppy check Enabled 1 Disabled Enabling this option forces the server to verify the diskette type during boot Summary screen Enabled 1 Disabl...

Страница 199: ...rd printer connection Selects the PS 2 compatible mode to receive data Selecting EPP 1 7 or EPP 1 9 is based on what EPP version your printer supports If you are not sure what version your printer sup...

Страница 200: ...Click Disabled 1 Enabled Enables or disables the audible key click feature Keyboard auto repeat rate 30 sec 1 26 7 sec 21 8 sec 18 5 sec 13 3 sec 10 sec 6 sec 2 sec Sets the number of times a second...

Страница 201: ...d Allows you to disable or enable the shadowing request for optional ROM at the corresponding addresses Shadow CC00h CFFFFh Disabled 1 Enabled Allows you to disable or enable the shadowing request for...

Страница 202: ...n enabled you can lock both the keyboard and PS2 mouse by pressing the defined hot key Alt Ctrl key During the lock state if a user password is entered the keyboard and PS2 mouse will function again D...

Страница 203: ...lds Settings Comments OPBC CPU to PCI Write Posting Disabled Enabled 1 When enabled allows CPU writes to the PCI to be posted in the compatibility OPB chipset OPBC PCI to CPU Write Posting Disabled En...

Страница 204: ...MP operating systems will be created Note This parameter must be disabled for NetWare 3 12 single processor systems ECC interrupt Disabled 1 IRQ14 Shared IRQ14 Non Shared IRQ15 Shared IRQ15 Non Shared...

Страница 205: ...enu the SCU displays Embedded device PCI function 1 Enabled Disabled Three kinds of PCI devices can be identified as Embedded devices The first are onboard PCI devices The second are the PCI devices b...

Страница 206: ...een Clean the mouse Pack and move the server CAUTION Make sure you turn off the server and disconnect any external devices before doing any cleaning When using a moistened cloth for cleaning do not al...

Страница 207: ...ghtly dampened with a glass cleaning solution Do not use solvents or abrasive cleaners Cleaning the Mouse If your mouse cursor moves erratically across the screen the ball on the bottom of the mouse i...

Страница 208: ...r external peripheral devices such as printers and modems 8 Insert a drive protection card in all 5 inch and 3 inch diskette drives if applicable If you do not have drive protection cards use blank di...

Страница 209: ...Caring For Your Server D 4 Installing the Server at a New Location After moving the server to a new location follow the instructions in the Installation Guide to unpack and install it...

Страница 210: ...r computer option SCU 2 10 configuring EISA PCI expansion boards using the SCU 8 3 configuring expansion boards using the SCU 2 5 connecting RAID adapters configuration guidelines 9 2 connecting SCSI...

Страница 211: ...external SCSI devices installing 7 20 external SCSI storage box installing 7 22 F forgetting your password 10 5 front view server 3 6 H hot swap devices SBB LED indicators 7 18 I identfying server bo...

Страница 212: ...memory interleaving upgrade 6 12 memory configurations server 6 13 6 14 memory interleaving upgrade 6 12 memory module installing SIMMs 6 8 SIMM bank designations 6 5 SIMM socket locations 6 5 memory...

Страница 213: ...boards 8 19 configuring EISA PCI expansion boards 8 3 configuring expansion boards 2 5 identifying PCI devices 8 8 keyboard function keys 2 9 locating 2 6 main menu options 2 7 relocating expansion b...

Страница 214: ...boot device identifying 8 4 server components 3 1 server management 4 1 obtaining information 4 2 4 4 side panel lock 10 1 side panels installing 3 5 removing 3 4 SIMMs installing main logic board 6 6...

Страница 215: ...Index IN vi U utilities EPP3SMC EXE 2 3 PHLASH EXE 2 3 RAID configuration utility 2 2 SCSISelect configuration utility 2 2 system configuration utility 2 4 W when to run the SCU 2 4...

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