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Manage the Hubs using the AnywhereUSB Manager Create support log file
AnywhereUSB® Plus User Guide 63
Create support log file
You can use the Create Support File feature in the AnywhereUSB Manager when you need to collect
logs and other information for Digi Technical Support. The information is saved to a .bin file which
you can send to technical support.
The location in which the file is saved depends on whether the Manager was installed in service or
stand-alone mode . After you have created the file, a dialog displays the location in which the .bin file
was saved.
The file is overwritten each time you create a file. If you want to save a file before it is overwritten,
rename the file or move it to a different location.
1. Open AnywhereUSB Manager .
2. Choose File > Preferences . The Preferences dialog appears.
3. Choose Help > Create Support File . The support file is created. When complete, a dialog
displays, showing you the location of the file.
4. Make a note of the file location.
5. Click OK to close the dialog.
6. Navigate to the file location and copy it. You can then email the copy to Digi Technical
Support.
Note If you installed the AnywhereUSB Manager in service mode, you must have
Administrator rights on the computer to copy the file.
Always display the AnywhereUSB Manager on top
You can choose to always display the AnywhereUSB Manager on top of all open windows. This
feature is disabled by default.