User's Guide
- 207 -
Action
Yes
No
Step 4
Replace the imaging unit, and then
resend the print job.
Do shadow images still appear on
the prints?
Contact
technical support
.
The problem is solved.
Gray background on prints
Action
Yes
No
Step 1
1.
From the Quality menu, select a lower number to reduce the toner density.
To access the Quality menu, do either of the following:
-
If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to
Settings
>
Settings
>
Quality Menu
.
Note:
If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
-
If the printer is connected to a computer by a USB cable, then open the
Local Printer Settings Utility for Windows or Printer Settings for
Macintosh.
Note:
8 is the factory default setting.
2.
Resend the print job.
Does the gray background disappear from the prints?
The problem
is solved.
Go to step 2.