User's Guide
- 195 -
Action
Yes
No
Step 3
If printer control panel light sequence indicates an error, then clear the message.
For more information on printer control panel error light sequences, see
Understanding the printer messages
.
Note:
The printer continues to print after clearing the message.
Do the jobs print?
The problem
is solved.
Go to step 4.
Step 4
1.
Check if the ports (USB, serial, or Ethernet) are working and if the cables are
securely connected to the computer and the printer.
Note:
For more information, see the setup documentation that came with the
printer.
2.
Resend the print job.
Do the jobs print?
The problem
is solved.
Go to step 5.
Step 5
1.
Turn off the printer, then wait for about 10 seconds, and then turn the printer
back on.
2.
Resend the print job.
Do the jobs print?
The problem
is solved.
Go to step 6.
Step 6
1.
Remove and reinstall the printer driver. For more information, see
Installing the
printer driver
.
2.
Resend the print job.
Do the jobs print?
The problem
is solved.
Contact
technical
support
.