5.
Open the system. See "
Opening the System
."
6.
Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card. See the documentation that accompanied the
controller card.
7.
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "
Configuring the Boot Drive
" in "Installing Drives."
8.
Ensure that the power cable is properly connected to the drive.
9.
Close the system. See "
Closing the System
."
10.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, continue to the next step.
11.
Format and partition the hard drive. See the operating system documentation.
12.
If possible, restore the files to the drive.
If the problem persists, see "
Getting Help
."
Troubleshooting a RAID Controller Card
Problem
l
Error message indicates a RAID controller problem.
l
RAID controller performs incorrectly or not at all.
Action
1.
Run the appropriate online diagnostic test. See "
Using Server Administrator Diagnostics
" in "Running the System Diagnostics."
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Open the system. See "
Opening the System
."
4.
Ensure that the controller card is firmly seated in its connector. See "
Installing an Expansion Card
" in "Installing System Components."
5.
Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card and SCSI backplane.
6.
Close the system. See "
Closing the System
."
7.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see the RAID controller's documentation for more information on troubleshooting.
Troubleshooting Expansion Cards
Problem
l
Error message indicates a problem with an expansion card.
l
Expansion card performs incorrectly or not at all.
NOTE:
When troubleshooting a RAID controller card, also see the documentation for your operating system and the RAID controller.
CAUTION:
See your
Product Information Guide
for complete information about safety precautions, working inside the computer, and protecting
against electrostatic discharge.
NOTE:
When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
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