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Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide

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Every Dell computer system comes with the Dell Diagnostics, a program that can
help you determine what is wrong with the computer system when it does not oper-
ate correctly. This program provides valuable information for you and for Dell
technicians should you need to call Dell.

See Chapter 5, “Running the Dell Diagnostics,” for instructions on using the diagnos-
tics. You can use this diagnostic program to test major components or devices in the
computer system, if the computer can boot.

$XWR7HFK6HUYLFH

Dell’s automated technical support service—AutoTech—provides recorded answers
to the questions most frequently asked by Dell customers.

When you call AutoTech, you use your touch-tone telephone to select the subjects
that correspond to your questions. You can even interrupt an AutoTech session and
continue the session later. The code number that the AutoTech service gives you
allows you to continue your session where you ended it.

The information available through AutoTech includes:

Specifications and prices for Dell computers currently on sale

Installation instructions for Dell computers and peripherals

Answers to questions about MS-DOS and the Microsoft Windows 95 and Win-
dows 3.

x operating systems

Help in troubleshooting your Dell systems

The AutoTech service is available 24 hours a day, seven days a week. You can also
access this service through the technical support service. For the telephone number
to call, see “Dell Contact Numbers” found later in this chapter.

NOTE: AutoTech is not always available in all locations outside the continental U.S.
Please call your local Dell representative for information on availability.

32268BK0.BK : 32268110.FM Page 4 Monday, March 16, 1998 8:56 AM

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Содержание PowerEdge 2300

Страница 1: ... ZZZ GHOO FRP HOO 3RZHU GJH 6 VWHPV 167 7 21 1 7528 6 227 1 8 32268BK0 BK 32268TP0 FM Page 2 Monday March 16 1998 8 56 AM ...

Страница 2: ...rademarks and DellWare is a registered service mark of Dell Computer Corporation Microsoft MS DOS and Windows NT are registered trademarks of Microsoft Corporation and CompuServe is a registered trademark of CompuServe Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims ...

Страница 3: ... with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a three wire cable with properly grounded plugs To help protect your computer system from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or un interruptible power supply UPS Be sure n...

Страница 4: ...you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or mouse Always leave space to rest your hands while using the keyboard or mouse Let your upper arms han...

Страница 5: ...OV LVFRQQHFW RXU FRPSXWHU DQG SHULSKHUDOV IURP WKHLU SRZHU VRXUFHV OVR GLVFRQQHFW DQ WHOHSKRQH RU WHOHFRPPXQLFDWLRQ OLQHV IURP WKH FRPSXWHU Doing so reduces the potential for personal injury or shock 7RXFK DQ XQSDLQWHG PHWDO VXUIDFH RQ WKH FKDVVLV VXFK DV WKH PHWDO DURXQG WKH FDUG VORW RSHQLQJV DW WKH EDFN RI WKH FRPSXWHU EHIRUH WRXFKLQJ DQ WKLQJ LQVLGH RXU FRPSXWHU While you work periodically tou...

Страница 6: ...the computer chassis As you continue to work inside the computer periodically touch an unpainted metal surface to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until y...

Страница 7: ...ated or you are still having prob lems after testing the computer s hardware read Chapter 4 Finding Software Solutions For hardware related problems read Chapter 5 Running the Dell Diagnostics Chapter 6 Checking the Equipment and Chapter 7 Checking Inside the Com puter provide troubleshooting procedures for equipment connected to the input output I O panel of the computer and components inside the...

Страница 8: ...e which describes the alert messages issued by the server management software You may also have one or more of the following documents NOTE Documentation updates are sometimes included with the system to describe changes to the system or software Always read these updates before consulting any other documentation because the updates often contain information that supersedes the information in the ...

Страница 9: ...ears on the keys on a keyboard are enclosed in angle brackets Example Enter Key combinations are series of keys to be pressed simultaneously unless other wise indicated to perform a single function Example Ctrl Alt Enter Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced Example Use the format command to In contrast commands presen...

Страница 10: ... example or it can be text that you are instructed to type as part of a command referred to as a command line Screen text is presented in the Courier New font Example The following message appears on your screen No boot device available Example Type md c dos and press Enter Variables are placeholders for which you substitute a value They are presented in italics Example DIMM_x where x represents t...

Страница 11: ...V System Messages 3 1 System Beep Codes 3 9 Warning Messages 3 12 Diagnostics Messages 3 12 Alert Log Messages From the Dell HIP Application 3 12 SCSI Hard Disk Drive Indicator Codes 3 15 KDSWHU LQGLQJ 6RIWZDUH 6ROXWLRQV Installing and Configuring Software 4 1 Using Software 4 2 Error Messages 4 2 Input Errors 4 2 Program Conflicts 4 2 Avoiding Interrupt Assignment Conflicts 4 3 32268BK0 BK 32268B...

Страница 12: ...Under Subtest 5 7 Quit Menu Under Subtest 5 7 Options 5 7 Number of Times to Repeat Test s 5 8 Maximum Errors Allowed 5 8 Pause for User Response 5 8 Output Device for Status Messages 5 9 Output Device for Error Messages 5 9 Test Limits 5 10 About 5 10 Key Help 5 10 Quit 5 10 Tests in the Dell Diagnostics 5 10 Error Messages 5 12 RAM Test Group 5 13 Subtests 5 13 Why Run a RAM Test 5 13 System Set...

Страница 13: ... Troubleshooting I O Ports 6 4 Troubleshooting the Basic I O Functions 6 4 Troubleshooting a Parallel Printer 6 5 Troubleshooting a Serial I O Device 6 6 KDSWHU KHFNLQJ QVLGH WKH RPSXWHU Safety First For You and Your Computer 7 1 Computer Orientation 7 2 Removing and Replacing the Computer Covers 7 2 Removing the Computer Covers 7 3 Replacing the Computer Covers 7 4 Inside the Chassis 7 5 Respondi...

Страница 14: ...Cartridge and Heat Sink Assembly 8 12 Replacing the SEC Cartridge and Heat Sink Assembly 8 13 Replacing the Battery 8 14 KDSWHU QVWDOOLQJ ULYHV LQ WKH WHUQDO D V Before You Begin 9 2 Removing and Replacing Front Panel Inserts 9 2 Connecting the Drive 9 3 DC Power Cables 9 4 Installing SCSI Devices in the External Bays 9 5 SCSI Configuration Information 9 5 SCSI ID Numbers 9 5 Device Termination 9 ...

Страница 15: ...14 KDSWHU HWWLQJ HOS Technical Assistance 11 1 Help Tools 11 2 User s Guide 11 3 World Wide Web on the Internet 11 3 Commercial Online Services 11 4 Dell Diagnostics Program 11 4 AutoTech Service 11 4 TechFax Service 11 5 TechConnect BBS 11 5 Automated Order Status System 11 6 Technical Support Service 11 6 Problems With Your Order 11 6 Product Information 11 6 Returning Items for Warranty Repair ...

Страница 16: ... 800 x 600 256 Color Graphics Mode Screen A 6 1024 x 768 16 Color Graphics Mode Screen A 6 1024 x 768 256 Color Graphics Mode Screen A 7 1280 x 1024 16 Color Graphics Mode Screen A 7 Color Palettes Test A 7 Solid Colors Test A 7 SSHQGL XPSHUV DQG 6ZLWFKHV Jumpers and Switches A General Explanation B 1 Jumpers B 1 Switches B 2 System Board Labels B 5 Hot Pluggable SCSI Backplane Board B 6 Non Hot P...

Страница 17: ...luggable SCSI Backplane Board Shown 10 2 Figure 10 2 SCSI Backplane Boards 10 3 Figure 10 3 Hard DIsk Drive Indicators 10 5 Figure 10 4 Installing a SCSI Hard Disk Drive Carrier 10 6 Figure 10 5 Cable Configuration for a Dell PowerEdge Expandable RAID Controller Host Adapter Card 10 9 Figure 10 6 Installing the 1 x 6 Hot Pluggable SCSI Backplane Board and Hard Disk Drive Indicator Panel 10 12 Figu...

Страница 18: ...aling Codes 11 11 Table 11 3 Dell Contact Numbers 11 12 Table A 1 Color Attributes A 4 Table B 1 System Board Jumper Settings B 4 Table B 2 System Board Connectors and Sockets B 5 Table B 3 1 x 6 Hot Pluggable SCSI Backplane Board Connectors B 6 Table B 4 2 x 2 Non Hot Pluggable SCSI Backplane Board Connectors B 7 Table B 5 2 x 3 Non Hot Pluggable SCSI Backplane Board Connectors B 8 32268BK0 BK 32...

Страница 19: ...mponents You can perform processor and memory upgrades without removing the system board The Dell designed small computer system interface SCSI backplane board and hard disk drive carriers eliminate the extensive cabling and drive configuration usually required for a SCSI subsystem The plastic drive rails attached to devices mounted in the external drive bays allow you to remove these devices with...

Страница 20: ...1 2 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268C10 FM Page 2 Monday March 16 1998 8 56 AM ...

Страница 21: ...eshooting procedure perform the operation that caused the problem DFNLQJ 8S LOHV If the system is behaving erratically back up the files immediately See the documen tation that came with the operating system for instructions on how to back up the files DVLF KHFNV The following procedure leads you through the checks necessary to solve some basic computer problems DV DQ DOHUW PHVVDJH LVVXHG E WKH HO...

Страница 22: ... computer system complete the boot routine Yes Go to step 5 No A serious malfunction may have occurred Go to Chapter 11 Getting Help LG RX UHFHLYH D V VWHP PHVVDJH RU EHHS FRGH Yes Go to Chapter 3 Messages and Codes No Go to step 6 9HULI WKH VHWWLQJV LQ WKH 6 VWHP 6HWXS SURJUDP DV H SODLQHG LQ 7KH 6 VWHP 6HWXS 3URJUDPµ IRXQG ODWHU LQ WKLV FKDSWHU Is the problem resolved Yes The system configuratio...

Страница 23: ...the switches controls and cable connections can easily solve these problems Fig ure 2 1 shows the back panel connections on the computer Figure 2 2 shows the switches and controls on the computer LJXUH DFN 3DQHO HDWXUHV parallel port connector serial port 2 connector mouse connector keyboard connector serial port 1 connector video connector server management bus SMB connectors 2 SCSI connector por...

Страница 24: ...WKH FRPSXWHU LV FRQQHFWHG WR D SRZHU VWULS WXUQ WKH SRZHU VWULS RII DQG WKHQ RQ DJDLQ Is the power strip receiving power Yes Go to step 5 No Go to step 3 3OXJ WKH SRZHU VWULS LQWR DQRWKHU HOHFWULFDO RXWOHW Is the power strip receiving power Yes The original electrical outlet probably does not function Use a different elec trical outlet No Go to step 4 power switch reset button power indicator driv...

Страница 25: ... No Go to step 7 V WKH PRQLWRU RSHUDWLQJ SURSHUO Yes Go to step 8 No Go to Troubleshooting the Monitor in Chapter 6 V WKH NH ERDUG RSHUDWLQJ SURSHUO Yes Go to step 9 No Go to Troubleshooting the Keyboard in Chapter 6 V WKH PRXVH RU SULQWHU RSHUDWLQJ SURSHUO Yes Continue with Look and Listen found next in this chapter No Go to Troubleshooting I O Ports in Chapter 6 RRN DQG LVWHQ Looking at and list...

Страница 26: ...ive Sub system in Chapter 7 The hard disk drive activity indicators The hard disk drive activity indicators should quickly flash on and off when you access data on the hard disk drives On a system running the Microsoft Windows NT operating system you can test the drive by opening Windows Explorer and clicking the icon for drive C If the hard disk drive access indicator does not come on see Trouble...

Страница 27: ...g System Setup setting and reboot the sys tem See Chapter 4 Using the System Setup Program in the Dell PowerEdge 2300 Systems User s Guide for detailed instructions on using the System Setup program 7KH 5HVRXUFH RQILJXUDWLRQ 8WLOLW If you are experiencing problems with the system you may have a conflict between the information stored by the System Setup program and the Resource Configuration Utili...

Страница 28: ...2 8 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268C20 FM Page 8 Monday March 16 1998 8 56 AM ...

Страница 29: ...of message and lists the possible causes and actions you can take to resolve any problems indicated by a message To determine what type of message you have received read the following sections 6 VWHP 0HVVDJHV System messages alert you to a possible operating system problem or to a conflict between the software and hardware Table 3 1 lists the system error messages that can occur and the probable c...

Страница 30: ...subsystem or hard disk drive subsystem defec tive system board Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance Data error Faulty diskette diskette drive or hard disk drive Replace the diskette diskette drive or hard disk drive Decreasing available memory One or more DIMMs improperly seated or faulty Remove and reseat the DIMMs See Installing ...

Страница 31: ...rted in diskette drive Reinsert or replace the diskette Embedded server manage ment error Embedded server manage ment is not present Embedded server man agement memory may be temporarily corrupted Shut down the system to clear the memory and then restart the system If the problem persists see Chapter 11 Getting Help for instruc tions on obtaining technical assistance Gate A20 fail ure Faulty keybo...

Страница 32: ...dix B Jumpers and Switches for instructions Check the System Setup con figuration settings See Chap ter 4 Using the System Setup Program in the Dell Power Edge 2300 Systems User s Guide for instructions Replace the battery See Chapter 8 Installing System Board Options Invalid CPU speed detected check jumpers Incorrect microproces sor jumper configuration Check the microprocessor speed jumper See A...

Страница 33: ...m board Check the keyboard cable con nection Replace the keyboard If the problem persists replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value M...

Страница 34: ...ystem Setup Program in the Dell PowerEdge 2300 Systems User s Guide for instructions No timer tick interrupt Defective system board Replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assistance Non system disk or disk error Faulty diskette diskette tape drive subsystem or hard disk drive sub system Replace the diskette or hard disk drive If the problem per...

Страница 35: ...ion cards see Chapter 8 Installing Sys tem Board Options If the problem persists replace the expansion card Sector not found Defective sectors on dis kette or hard disk drive Replace the diskette or hard disk drive Seek error Defective sectors on dis kette or hard disk drive Replace the diskette or hard disk drive Seek operation failed Faulty diskette or hard disk drive Replace the diskette or har...

Страница 36: ... DIMMs and Removing DIMMs in Chapter 8 If the problem still persists replace the system board See Chapter 11 Get ting Help for instructions on obtaining technical assistance Unsupported CPU detected in SLOT n Microprocessor not sup ported by system Install a correct version of the microprocessor in the specified microprocessor connector See Chapter 8 Installing System Board Options for instruction...

Страница 37: ... write read failure Replace the system board See Chapter 11 Getting Help for instructions on obtain ing technical assistance 1 1 4 BIOS checksum failure This fatal error usually requires that you replace the BIOS firmware See Chapter 11 Getting Help for instructions on obtain ing technical assistance 1 2 1 1 2 2 1 2 3 Programmable interval timer failure DMA initialization failure DMA page register...

Страница 38: ... for instructions on obtain ing technical assistance 3 2 4 Keyboard controller test failure Check the keyboard cable and connector for proper connection If the problem per sists run the Keyboard Test Group in the Dell Diagnostics to determine whether the keyboard or keyboard controller is faulty See Chapter 5 Running the Dell Diagnos tics If the keyboard controller is faulty replace the system boa...

Страница 39: ...oblem per sists replace the DIMMs 4 3 3 Defective system board Replace the system board See Chapter 11 Getting Help for instructions on obtain ing technical assistance 4 3 4 Time of day clock stopped Replace the battery see Chapter 8 Installing System Board Options If the problem persists replace the system board See Chapter 11 Getting Help for instructions on obtaining technical assis tance 4 4 1...

Страница 40: ...he instructions in that chapter for obtaining technical assistance OHUW RJ 0HVVDJHV URP WKH HOO 3 SSOLFDWLRQ The Dell Hardware Instrumentation Package HIP server management application generates alert messages that appear in the simple network management protocol SNMP trap log file To see the trap log select any enterprise under the SNMP trap log icon More information about the Alert Log window an...

Страница 41: ...fied server If possible the chassis number and fan number are provided Check for a possible blockage on or in adequate ventilation around the fan If the fan is not blocked and venti lation is adequate check fan connections If the problem is still not resolved call Dell for technical assistance Fan sensor warning detected A fan sensor reading on the specified server has exceeded the user settable w...

Страница 42: ...sistance Voltage sensor detected a failure A failure has occurred with the system power supply or voltage probe s on the system board If possible the chassis num ber and probe number are provided Check the power supply and backplane board con nections If the power supply is connected properly call Dell for technical assistance Voltage sensor warning detected The voltage probe on the backplane boar...

Страница 43: ...drive events occur in the system For example in the event of a hard disk drive failure the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears fol lowed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online ...

Страница 44: ... are off Drive being prepared for operation The drive online indicator is on The drive activity light may flash briefly Drive bay empty All three drive status indicators are off Drive predicted failure The drive online indicator is on The drive failure indicator blinks on briefly each second Drive failed The drive online indicator turns off The drive failure indicator blinks off briefly each secon...

Страница 45: ... a particular program see the documentation that accompanied the software or consult the support service for the software QVWDOOLQJ DQG RQILJXULQJ 6RIWZDUH You should use virus scanning software to check newly acquired programs and files for viruses before installing the programs on the computer s hard disk drive Viruses which are pieces of code that can replicate themselves can quickly use all av...

Страница 46: ...a program may give you unexpected results See the documentation that came with the application to make sure that the values or characters you are entering are valid Make sure that the operating environment is set up to accommodate the programs you use Keep in mind that whenever you change the parameters of the computer s operating environment you may affect the successful operation of the programs...

Страница 47: ...troller 1 to enable IRQ8 through IRQ15 IRQ3 Used by serial port 2 COM2 and COM4 IRQ4 Used by serial port 1 COM1 and COM3 IRQ5 Available unless used by a secondary parallel port IRQ6 Used by the diskette drive controller IRQ7 Used by the primary parallel port IRQ8 Used by the RTC IRQ9 Used for power management functions IRQ10 Available IRQ11 Available IRQ12 Used by the PS 2 mouse port unless mouse ...

Страница 48: ...4 4 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268C40 FM Page 4 Monday March 16 1998 8 56 AM ...

Страница 49: ...lso control the sequence in which the tests are run The diagnostic test groups or subtests also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test group or subtest is repeated The ability to display or print test results or to save them in a file Options to temporarily suspend testing if an error is...

Страница 50: ...When you start the diagnostics the Dell logo screen appears followed by a message telling you that the diagnostics is loading Before the diagnostics loads into memory a program tests the random access memory RAM that will be used by the diagnostics If no errors are found in RAM the diagnostics loads and the Diagnostics Menu appears see Figure 5 1 The menu allows you to run all or specific diagnost...

Страница 51: ...vailable Test Groups area lists the diagnostic test groups in the order they will run if you select All under the Run submenu Press the up or down arrow key to highlight a test group On the right side of the screen the System Configuration area lists the com puter s current hardware settings Two lines at the bottom of the screen make up the Main Menu area The first line lists the menu options you ...

Страница 52: ... temporarily saved in RAM Do not be concerned if the System Configuration area does not list the names of all the components or devices you know are part of the computer system For example RAM System Set Video Keyboard Mouse Diskette Drives Serial Infrared Ports Parallel Ports SCSI Devices Other NOTE The options displayed on the screen should reflect the hardware configuration of the computer syst...

Страница 53: ... you to the Diagnostics Menu shown in Figure 5 1 NOTE Before running any test groups or subtests by selecting Run you should con sider setting global parameters within the Options option They offer you greater control over how the test groups or subtests are run and how results are reported There are two ways to select a menu option Look on the screen to see which letter in the option is capitaliz...

Страница 54: ...played Run Select Options Test Limits About Key Help and Quit Menu Each of these options is explained in the following subsections 5XQ 8QGHU 6XEWHVW Run in the Subtest menu displays five options One Selected All Key Help and Quit Menu If you select One only the highlighted subtest is run If you select Selected only the selected subtests are run If you select All all of the subtests listed on the s...

Страница 55: ...formation on this option see Test Limits found later in this chapter ERXW 8QGHU 6XEWHVW The About option in the Subtest menu displays information about the highlighted subtest H HOS 8QGHU 6XEWHVW The Key Help option in the Subtest menu displays a list of key controls available 4XLW 0HQX 8QGHU 6XEWHVW The Quit Menu option in the Subtest menu returns you to the previous menu 2SWLRQV Table 5 1 lists ...

Страница 56: ...eter is set to No the diagnostics ignores some subtests that require your interaction certain subtests can run only if this option is set to Yes because they require user interaction Use the Pause parameter in situations where 7DEOH 2SWLRQ 3DUDPHWHUV 3DUDPHWHU 3RVVLEOH 9DOXHV Number of Times to Repeat Test s 0001 through 9999 or 0000 which loops indefinitely until you press the Ctrl and Break keys...

Страница 57: ...erated by the tests in the result file you can erase the contents of the file so that it is clear for the next set of messages generated Otherwise the next messages are added at the end of the previous ones in the file 2XWSXW HYLFH IRU UURU 0HVVDJHV Ordinarily all error messages appear only on the screen The Output Device for Error Messages parameter allows you to direct error messages to either a...

Страница 58: ...rial Infrared Ports Test Group you use the Spacebar to toggle between Yes and No After you are satisfied with the limits return to the main screen of the diagnostics by pressing the Esc key The values you selected under Test Limits remain in effect for all the test groups or subtests you run unless you change them However the val ues are reset to their defaults when you restart the diagnostics ERX...

Страница 59: ... Test Coprocessor Duty Cycle Test Coprocessor Error Exception Test Multiprocessor Test Tests the system board s sup port chips DMA controller computer timer NVRAM speaker controller and cache as appropriate Tests the math coprocessor that is internal to the microprocessor For systems with multi processors confirms that the secondary microprocessor is operational Video Video Memory Test Video Hardw...

Страница 60: ...smission Test Tests the components through which peripherals that use the serial or infrared ports such as communica tions devices send and receive data Parallel Ports Parallel Internal Test Parallel External Loopback Test Parallel External Interrupt Test Parallel Printer Pattern Test Tests the components through which peripherals that use the parallel port such as printers and communica tions dev...

Страница 61: ...ory K 5XQ D 5 0 7HVW Faulty memory can cause a variety of problems that may not appear to be happening in RAM If the computer is displaying one or more of the following symptoms run the subtests in the RAM Test Group to verify that the memory is not at fault A program is not running as usual or a proven piece of software appears to mal function and you confirm that the software itself is not at fa...

Страница 62: ...est Checks the timers used by the microprocessor for event counting frequency generation and other functions Only the functions that can be activated by soft ware are tested Interrupt Controller Test Generates an interrupt on each interrupt request IRQ line to verify that devices using that line can communicate with the microprocessor and that the interrupt controllers send the correct memory addr...

Страница 63: ... confirm that the software is functioning properly by moving it to another computer and running it there An option card you previously accessed can no longer be accessed You get a parity error or page fault failure any error message that contains the word s parity or page fault at any time during operation These errors are usually accompanied by a reference to an address which you should record on...

Страница 64: ... the Video Test Group and the video functions they test follow Video Memory Test Checks the read write capability of video memory in various video modes Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller Text Mode Character Test Checks the video subsystem s ability to present data in text modes Text Mode Color Test Checks t...

Страница 65: ...ideo Test Group If the alignment of text or images is off regardless of the program you are run ning run the Text Mode Character Test Text Mode Pages Test and Graphics Mode Test If you have a color monitor or a program that runs in color but the color is inter mittent or not displayed at all run the Text Mode Color Test Color Palettes Test and Solid Colors Test If the monitor malfunctions in one m...

Страница 66: ...s function Because these programs are memory resident you should be sure to clear them out of the computer s memory before running a subtest in the Keyboard Test Group Clear them from memory by rebooting the computer from the diagnostics diskette When these possibilities have been eliminated and if the following symptoms occur you should run one or more of the subtests in the Keyboard Test Group W...

Страница 67: ...amaged A mouse button or the touch pad does not work at all The cursor does not respond on the screen in accordance with the movements you make with the mouse or touch pad LVNHWWH ULYHV 7HVW URXS The subtests in the Diskette Drives Test Group allow you to test 3 5 inch diskette drives of all capacities 6XEWHVWV The four diskette drive subtests in the Diskette Drives Test Group and the drive func t...

Страница 68: ...oup check the computer s interface with external devices such as a printer and a mouse that are connected to the com puter through a serial or infrared port The subtests in this test group are not intended as a diagnostic test for the actual peripheral attached to each port NOTES With certain modems installed the subtests in the Serial Infrared Ports Test Group may fail because the modem appears t...

Страница 69: ...e cause of the problem Another possible cause for errors is the external device Use the documentation that came with the peripheral to troubleshoot the device and confirm that it is working properly After you eliminate incorrect system configuration information settings peripheral malfunctions and software errors as potential causes of port problems you can run the subtests in the Serial Infrared ...

Страница 70: ...ter s parallel port enter the System Setup program and check the Parallel Port option to see if the port has been disabled See Chapter 4 Using the System Setup Program in the Dell PowerEdge 2300 Systems User s Guide for instructions The subtests in the Parallel Ports Test Group cannot test a port unless it is enabled When a port is faulty it may not be immediately evident that the port and not the...

Страница 71: ... these subtests on CD ROM drives insert a CD with audio and data tracks such as a multimedia CD into each CD ROM drive All of the subtests except for the Audio Output Test require a CD with data tracks The Audio Output Test requires a CD with audio tracks If a CD ROM drive is empty or if it contains a CD that does not have the required data or audio tracks depending on the subtest s being conducte...

Страница 72: ...l not attempt to use it Identification of unusable disk space unless it is an unusu ally large amount over five percent of the possible total should not be regarded as a cause for testing the hard disk drive These are the most common symptoms that might prompt you to test a SCSI device A SCSI hard disk drive fails during the boot routine Seek errors are reported by the operating system or applicat...

Страница 73: ...e current measurements of the ESM sensors K 5XQ DQ 2WKHU 7HVW These are the most common symptoms that might prompt you to run the ESM sub tests in the Other Test Group If the Dell HIP server management application returns a warning dealing with server management If you want to verify that all voltages in the system are being reported properly 32268BK0 BK 32268C50 FM Page 25 Monday March 16 1998 8 ...

Страница 74: ...5 26 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268C50 FM Page 26 Monday March 16 1998 8 56 AM ...

Страница 75: ...n Is the problem resolved in a troubleshooting procedure perform the operation that caused the problem 7URXEOHVKRRWLQJ WKH 0RQLWRU Troubleshooting video problems involves determining which of the following is the source of the problem Monitor and monitor interface cable Video memory Video logic of the computer or a video expansion card If information on the monitor screen is displayed incorrectly ...

Страница 76: ...require you to respond before the diagnostics continues with the next test Do the tests complete successfully Yes You have fixed the problem No Go to step 6 7XUQ RII WKH V VWHP DQG GLVFRQQHFW LW IURP SRZHU 6ZDS WKH PRQLWRU ZLWK RQH RI WKH VDPH W SH WKDW LV ZRUNLQJ DQG UHFRQQHFW WKH V VWHP WR SRZHU 5XQ WKH 9LGHR 7HVW URXS LQ WKH HOO LDJQRVWLFV DJDLQ Do the tests complete successfully Yes The monito...

Страница 77: ...n a working keyboard Is the problem resolved Yes The keyboard must be replaced See Chapter 11 Getting Help for instruc tions on obtaining technical assistance No Go to step 3 5XQ WKH H ERDUG 7HVW URXS LQ WKH HOO LDJQRVWLFV See Chapter 5 Running the Dell Diagnostics Can you use the keyboard to select the Keyboard Test Group Yes Go to step 4 No Go to step 5 RHV WKH H ERDUG QWHUDFWLYH 7HVW FRPSOHWH V...

Страница 78: ...n the system s configuration files Faulty I O port logic on the system board NOTE With certain modems installed subtests in the Serial Port Test Group may fail because the modem appears to the diagnostics as a serial port but it cannot be tested as a serial port If you have a modem installed and you experience a serial port test failure remove the modem and run the diagnostic tests again 7URXEOHVK...

Страница 79: ...ons of the system board s I O port logic Also if a parallel printer is connected to the parallel port the Parallel Ports Test Group tests the communica tions link between the system board s I O port logic and the printer Do the tests complete successfully Yes Go to step 6 No See Chapter 11 Getting Help for instructions on obtaining technical assistance I WKH SUREOHP SHUVLVWV JR WR 7URXEOHVKRRWLQJ ...

Страница 80: ...e fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ D 6HULDO 2 HYLFH If the procedure in Troubleshooting the Basic I O Functions found earlier in this chapter indicates that the problem is with a device connected to one of the serial ports follow these steps 7XUQ RII WKH FRPSXWHU DQG DQ SHULSKHUDO GHYLFHV FRQQHFWHG WR WKH VHULDO SRU...

Страница 81: ...QG WKH VHULDO GHYLFH DQG VZDS WKH GHYLFH ZLWK D FRPSDUDEOH ZRUNLQJ GHYLFH For example if the serial mouse has a problem swap it with a serial mouse that you know is working properly 7XUQ RQ WKH FRPSXWHU DQG WKH VHULDO GHYLFH Is the problem resolved Yes The serial device must be replaced See Chapter 11 Getting Help for instructions on obtaining technical assistance No See Chapter 11 Getting Help fo...

Страница 82: ...6 8 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268C60 FM Page 8 Monday March 16 1998 8 56 AM ...

Страница 83: ...troubleshooting procedure perform the operation that caused the problem 6DIHW LUVW RU RX DQG RXU RPSXWHU The procedures in this guide require that you remove the covers and work inside the computer While working inside the computer do not attempt to service the com puter except as explained in this guide and elsewhere in Dell documentation Always follow the instructions closely Working inside the ...

Страница 84: ...cally review the safety instructions at the front of this guide RPSXWHU 2ULHQWDWLRQ When following the procedures in this guide assume that the locations or directions relative to the computer are as shown in Figure 7 1 LJXUH RPSXWHU 2ULHQWDWLRQ 5HPRYLQJ DQG 5HSODFLQJ WKH RPSXWHU RYHUV The computer is enclosed by a front bezel and a left and right side cover To trouble shoot problems inside the co...

Страница 85: ...KH EDFN RI WKH EH HO 3LYRW WKH EH HO GRZQZDUG VHH LJXUH XQWLO LW LV DW ULJKW DQJOHV WR WKH FRPSXWHU FKDVVLV UDVS WKH EH HO DORQJ WKH HGJH DGMDFHQW WR WKH FRPSXWHU FKDVVLV DQG XQVQDS WKH EH HO WR UHPRYH LW IURP WKH FKDVVLV LJXUH 2SHQLQJ WKH URQW H HO RRVHQ WKH WKUHH WKXPEVFUHZV DORQJ WKH IURQW HGJH RI HLWKHU VLGH FRYHU VHH LJXUH 6OLGH RQH FRYHU D KDOI LQFK DERXW D FHQWLPHWHU RU VR WRZDUG WKH IURQW ...

Страница 86: ...ULYH FDJH RUHLJQ REMHFWV RQ WRS RI WKH GULYH FDQ LQWHUIHUH ZLWK GULYH RSHUDWLRQ DQG SHUPDQHQWO GDPDJH WKH GULYH KHFN WKDW QR WRROV RU SDUWV LQFOXGLQJ VFUHZV DUH OHIW LQVLGH WKH FRPSXWHU LW WKH FRYHU RYHU WKH VLGH UDLO DW WKH ERWWRP RI WKH FKDVVLV DQG VOLGH LW FORVHG 6HFXUH WKH FRYHU ZLWK WKH WKUHH WKXPEVFUHZV 0DNH VXUH WKH NH ORFN LV LQ WKH XQORFNHG SRVLWLRQ 6QDS WKH WZR WDEV QHDU WKH ORZHU LQVLGH...

Страница 87: ...he system board or on an expansion card via the SCSI back plane board When you look inside the computer note the DC power cables leading from the power supply The power cables supply power to the system board SCSI backplane board externally accessible drives and any expansion cards that connect to external peripherals The wide ribbon cables are the interface cables for internal drives For non SCSI...

Страница 88: ...essages More information about the Alert Log window and options is provided in the Dell HIP online help and the HP OpenView NNM SE 1 1 With Dell OpenManage HIP 3 1 User s Guide 7URXEOHVKRRWLQJ D HW RPSXWHU Liquid spills splashes and excessive humidity can cause damage to the system If an external device such as a printer or an external drive gets wet contact the device manufacturer for instruction...

Страница 89: ...HS See Installing an Expansion Card in Chapter 8 5HSODFH WKH ULJKW VLGH FRPSXWHU FRYHU DQG UHFRQQHFW WKH V VWHP WR SRZHU 5XQ WKH 6 VWHP 6HW 7HVW URXS LQ WKH HOO LDJQRVWLFV See Chapter 5 Running the Dell Diagnostics Do the tests complete successfully Yes The system is operating properly No See Chapter 11 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ D DPDJHG RPSXWH...

Страница 90: ... VWHP WR SRZHU 5XQ WKH 6 VWHP 6HW 7HVW URXS LQ WKH HOO LDJQRVWLFV See Chapter 5 Running the Dell Diagnostics Do the tests complete successfully Yes The system is operating properly No See Chapter 11 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ WKH DWWHU If an error message indicates a problem with the battery or if the System Setup pro gram loses the system confi...

Страница 91: ...ou observe that one of the cooling fans is not operating if the cooling fan in the power supply bay is not operating or if the Dell HIP server management application issues a fan related error message follow these steps to troubleshoot the problem 7XUQ RII WKH V VWHP LQFOXGLQJ DQ DWWDFKHG SHULSKHUDOV DQG GLVFRQQHFW WKH SRZHU FDEOH IURP LWV SRZHU VRXUFH 5HPRYH WKH ULJKW VLGH FRPSXWHU FRYHU See Remo...

Страница 92: ...FRPSXWHU FRYHU See Removing the Computer Covers found earlier in this chapter 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 9HULI WKDW HDFK H SDQVLRQ FDUG LV ILUPO VHDWHG LQ LWV FRQQHFWRU Are the expansion cards properly seated in their connectors Yes Go to step 6 No Go to step 5 5HVHDW WKH H SDQVLRQ FDUGV LQ WKHLU FRQQHFWRUV See Removing a...

Страница 93: ...ard configured correctly Yes Go to step 10 No Go to step 9 5HFRQILJXUH WKH FDUG DFFRUGLQJ WR WKH LQVWUXFWLRQV LQ WKH FDUG V GRFXPHQWDWLRQ Is the problem resolved Yes The memory configuration of the card was incorrect You have fixed the problem No Go to step 10 5HPRYH DOO H SDQVLRQ FDUGV See Removing an Expansion Card in Chapter 8 for information on removing expansion cards 5HSODFH WKH ULJKW VLGH F...

Страница 94: ...H UHPDLQLQJ H SDQVLRQ FDUGV WKDW RX UHPRYHG LQ VWHS Have you reinstalled all of the expansion cards without encountering a test failure Yes You have fixed the problem No See Chapter 11 Getting Help for information on obtaining technical assistance 7URXEOHVKRRWLQJ 6 VWHP 0HPRU A system memory problem can be a faulty dual in line memory module DIMM or a faulty system board If a random access memory ...

Страница 95: ... to step 3 7XUQ RII WKH V VWHP LQFOXGLQJ DQ DWWDFKHG SHULSKHUDOV DQG GLVFRQQHFW WKH SRZHU FDEOH IURP LWV SRZHU VRXUFH 5HPRYH WKH ULJKW VLGH FRPSXWHU FRYHU See Removing the Computer Covers found earlier in this chapter 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH 5HVHDW WKH 00V LQ WKHLU VRFNHWV See Adding Memory in Chapter 8 for instruction...

Страница 96: ...Yes You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ WKH 9LGHR 6XEV VWHP Troubleshooting video problems involves determining which of the following is the source of the problem the monitor the monitor interface cable the video memory or the video logic of the computer You can also have a high resolution video expansion car...

Страница 97: ...WHUPLQH ZKHWKHU D YLGHR H SDQVLRQ FDUG LV LQVWDOOHG Is a video expansion card installed Yes Go to step 5 No The on board video controller is faulty See Chapter 11 Getting Help for instructions on obtaining technical assistance 5HPRYH WKH YLGHR H SDQVLRQ FDUG DQG UHSHDW VWHS Do the tests complete successfully Yes The video expansion card is faulty See Chapter 11 Getting Help for instructions on obt...

Страница 98: ...ility in the Dell PowerEdge 2300 Systems User s Guide for instructions QWHU WKH 6 VWHP 6HWXS SURJUDP DQG XSGDWH WKH V VWHP FRQILJXUDWLRQ LQIRUPDWLRQ See Chapter 4 Using the System Setup Program in the Dell PowerEdge 2300 Systems User s Guide for instructions 5XQ WKH 6 VWHP 6HW 7HVW URXS LQ WKH HOO LDJQRVWLFV See Chapter 5 Running the Dell Diagnostics Do the tests complete successfully Yes Go to st...

Страница 99: ...assistance 7URXEOHVKRRWLQJ WKH LVNHWWH ULYH 6XEV VWHP If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics the problem may be caused by any of the following conditions The system configuration settings do not match the physical diskette subsystem configuration The diskette drive cable is not properly ...

Страница 100: ...forming No Go to step 4 7XUQ RII WKH V VWHP LQFOXGLQJ DQ DWWDFKHG SHULSKHUDOV DQG GLVFRQQHFW WKH SRZHU FDEOH IURP LWV SRZHU VRXUFH 5HPRYH ERWK FRPSXWHU FRYHUV See Removing the Computer Covers found earlier in this chapter 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH KHFN WKH GLVNHWWH GULYH FDEOLQJ Is the diskette drive securely connected t...

Страница 101: ...ests complete successfully Yes An expansion card may be conflicting with the diskette drive logic or you may have a faulty expansion card Repeat steps 1 2 and 3 No Go to step 13 5HSHDW VWHSV DQG DQG UHLQVWDOO RQH RI WKH H SDQVLRQ FDUGV RX UHPRYHG LQ VWHS See Installing an Expansion Card in Chapter 8 for instructions 5HSODFH WKH FRPSXWHU FRYHUV UHFRQQHFW WKH V VWHP WR SRZHU DQG WXUQ RQ WKH V VWHP 5...

Страница 102: ...KH V VWHP WR SRZHU DQG WXUQ RQ WKH V VWHP 5XQ WKH LVNHWWH ULYHV 7HVW URXS LQ WKH HOO LDJQRVWLFV WR VHH ZKHWKHU WKH GLVNHWWH GULYH VXEV VWHP QRZ ZRUNV FRUUHFWO Do the tests complete successfully Yes You have solved the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance 7URXEOHVKRRWLQJ D 6 6 7DSH ULYH A SCSI tape drive can be an internal device installed in one...

Страница 103: ...Guide for instructions on installing and configuring the SCSI device drivers for the system s on board SCSI host adapter or Dell PowerEdge Expandable RAID Controller host adapter card For any other type of SCSI host adapter card see the documentation that accompanied the SCSI host adapter card Are the drivers installed and configured correctly Yes The SCSI device drivers were installed or configur...

Страница 104: ... problem resolved Yes You have fixed the problem No Go to step 10 7XUQ RII WKH V VWHP LQFOXGLQJ DQ DWWDFKHG SHULSKHUDOV DQG GLVFRQQHFW WKH SRZHU FDEOH IURP LWV SRZHU VRXUFH 7KHQ UHPRYH WKH ULJKW VLGH FRPSXWHU FRYHU 5HPRYH WKH WDSH GULYH 7KHQ YHULI WKDW WKH WDSH GULYH LV FRQILJXUHG IRU D XQLTXH 6 6 LGHQWLILFDWLRQ QXPEHU DQG WKDW WKH WDSH GULYH LV WHU PLQDWHG RU QRW WHUPLQDWHG DV DSSURSULDWH See the...

Страница 105: ...roller host adapter card will issue the following signals using the drive indicator lights adjacent to each SCSI hard disk drive If a drive shows signs of imminent failure the drive online indicator stays on and the drive failure indicator blinks on briefly each second If a drive has failed the drive online indicator turns off and the drive failure indica tor blinks off briefly each second Other d...

Страница 106: ...e SCSI backplane board has a defective connector See Chapter 11 Get ting Help for instructions on obtaining technical assistance No Go to step 6 5HPRYH WKH ULJKW VLGH FRPSXWHU FRYHU See Removing the Computer Covers found earlier in this chapter 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH KHFN WKH 6 6 FDEOH FRQQHFWLRQV WR WKH 6 6 EDFNSODQH...

Страница 107: ...o to step 9 3DUWLWLRQ DQG ORJLFDOO IRUPDW WKH KDUG GLVN GULYH I SRVVLEOH UHVWRUH WKH ILOHV WR WKH GULYH To partition and logically format the drive see the documentation for the com puter s operating system Is the problem resolved Yes The hard disk drive format was corrupted You have fixed the problem No See Chapter 11 Getting Help for instructions on obtaining technical assistance 32268BK0 BK 322...

Страница 108: ...7 26 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268C70 FM Page 26 Monday March 16 1998 8 56 AM ...

Страница 109: ...ocessor upgrades This chapter also includes instructions for replacing the system battery if necessary Use Figure 8 1 to locate the system board features mentioned in this chapter and elsewhere 51 1 HIRUH RX SHUIRUP WKH SURFHGXUHV LQ WKLV FKDSWHU RX PXVW WXUQ RII WKH FRPSXWHU DQG GLVFRQQHFW LW IURP LWV SRZHU VRXUFH RU PRUH LQIRU PDWLRQ UHIHU WR 6DIHW LUVW RU RX DQG RXU RPSXWHUµ LQ KDSWHU 32268BK0 ...

Страница 110: ...attery connector BATTERY Ultra Narrow SCSI connector SCSI2 DIMM sockets DIMM_A right DIMM_D speed and configuration jumpers fan connectors FAN1 FAN2 front of system board primary microprocessor PROCESSOR 1 ISA connectors ISA5 top and ISA6 primary PCI connectors PCI1 top through PCI4 power input connector POWER1 secondary PCI connectors PCI5 top and PCI6 Ultra2 LVD SCSI connector SCSI1 chassis intr...

Страница 111: ...upport 8 and 16 bit ISA cards KRRVLQJ DQ SDQVLRQ 6ORW Follow these guidelines when adding an expansion card PCI video expansion cards should be installed in one of the four primary PCI slots PCI1 through PCI4 You can install full length expansion cards in PCI slots PCI3 through PCI6 and ISA slots ISA5 and ISA6 PCI slots PCI1 and PCI2 support half length expansion cards 16 bit ISA expansion card 32...

Страница 112: ...HYLFHV VXFK DV 3 H SDQVLRQ FDUGV WKH EXLOW LQ YLGHR FRQWUROOHU RU WKH EXLOW LQ VPDOO FRPSXWHU V V WHP LQWHUIDFH 6 6 KRVW DGDSWHU See Chapter 5 Using the Resource Configuration Utility in the Dell PowerEdge 2300 Systems User s Guide for instructions NOTE If you are installing a PCI expansion card your system automatically per forms any required PCI configuration tasks during the boot routine 3UHSDU...

Страница 113: ...G DGG WKH QHZ H SDQVLRQ FDUG WR WKH FRQILJXUDWLRQ See Chapter 5 Using the Resource Configuration Utility in the Dell PowerEdge 2300 Systems User s Guide for instructions NOTE If you installed a PCI expansion card the system automatically performs any required PCI configuration tasks during the boot routine 5HPRYLQJ DQ SDQVLRQ DUG Follow this procedure to remove an expansion card I RX DUH UHORFDWLQ...

Страница 114: ...equired re configuration tasks during the boot routine GGLQJ 0HPRU The four dual in line memory module DIMM sockets on the system board can accommodate 64 megabytes MB to 1 gigabyte GB of dynamic random access memory DRAM when 256 MB DIMMs are available Dell PowerEdge 2300 sys tems use 72 bit DIMMs in these 168 pin sockets The DIMM sockets are located near the back edge of the system board see Fig...

Страница 115: ...llustrates several sample memory configurations based on these guidelines 7DEOH 6DPSOH 00 RQILJXUDWLRQV 00 6RFNHWV 7RWDO HVLUHG 0HPRU 00B 00B 00B 00B 64 MB 64 MB None None None 128 MB 64 MB 64 MB None None 128 MB 128 MB None None None 192 MB 128 MB 64 MB None None 512 MB 256 MB 256 MB None None 512 MB 128 MB 128 MB 128 MB 128 MB 1 GB 256 MB 256 MB 256 MB 256 MB back of system board DIMM_A DIMM_D 3...

Страница 116: ...y total which includes all newly installed memory NOTE If the memory total is incorrect turn off and disconnect the computer and peripherals from their AC power sources remove the right side computer cover and check all the installed DIMMs to make sure they are seated properly in their sockets Then repeat step 4 The system detects that the new memory does not match the system configura tion inform...

Страница 117: ...ll DIMMs starting with socket DIMM_A located nearest to the system board s back edge and working towards DIMM_D If a DIMM is already installed in the socket you must remove it Follow the instructions in the next subsection Remov ing DIMMs if appropriate To install a DIMM follow these steps 3UHVV WKH HMHFWRUV RQ WKH 00 VRFNHW GRZQ DQG RXWZDUG DV VKRZQ LQ LJXUH WR DOORZ WKH 00 WR EH LQVHUWHG LQ WKH ...

Страница 118: ...SURFHVVRU The microprocessor is contained within a single edge contact SEC cartridge and heat sink assembly The system board has two guide bracket assemblies which hold the SEC cartridge and heat sink assemblies If your system has only one microproces sor the secondary guide bracket assembly connector must contain a terminator card If you are adding a microprocessor the secondary microprocessor mu...

Страница 119: ...aight up 6OLGH WKH WHUPLQDWRU FDUG XS DQG RXW RI WKH JXLGH EUDFNHW DVVHPEO LJXUH 5HPRYLQJ D 7HUPLQDWRU DUG QVWDOOLQJ D 7HUPLQDWRU DUG Use the following procedure to install a terminator card in a guide bracket assembly OLJQ WKH QRWFK RQ WKH WHUPLQDWRU FDUG ZLWK WKH VRFNHW RQ WKH JXLGH EUDFNHW DVVHPEO VHH LJXUH DQG JXLGH WKH FDUG LQWR WKH HPSW JXLGH EUDFNHW DVVHPEO 6QDS WKH UHWDLQLQJ FOLS RQWR WKH ...

Страница 120: ... WR DYRLG VKDUS HGJHV RQ WKH KHDW VLQN 3UHVV WKH 6 FDUWULGJH UHOHDVH ODWFKHV WRZDUG WKH FDUWULGJH XQWLO WKH VQDS LQWR SRVLWLRQ DV VKRZQ LQ LJXUH LJXUH 6 DUWULGJH 5HOHDVH DWFKHV 5HPRYH WKH WZR UHWHQWLRQ SLQV IURP WKH 6 FDUWULGJH DQG KHDW VLQN DVVHPEO VHH LJXUH UDVS WKH 6 FDUWULGJH ILUPO DQG SXOO VWUDLJKW XS RQ WKH FDUWULGJH WR UHPRYH LW IURP WKH JXLGH EUDFNHW DVVHPEO Moderate force may be required ...

Страница 121: ...he SEC Cartridge and Heat Sink Assembly found earlier in this chapter as appropriate LWK WKH KHDW VLQN IDFLQJ WRZDUG WKH RWKHU PLFURSURFHVVRU VRFNHW VOLGH WKH 6 FDUWULGJH LQWR WKH JXLGH EUDFNHW DVVHPEO DQG ILUPO VHDW WKH DVVHPEO VHH LJXUH 5HLQVWDOO WKH WZR UHWHQWLRQ SLQV WR VHFXUH WKH 6 FDUWULGJH DQG KHDW VLQN DVVHPEO 9HULI WKDW WKH FDUWULGJH UHOHDVH ODWFKHV RQ WKH JXLGH EUDFNHW DVVHPEO DUH SXOOHG...

Страница 122: ...it tle use and thus lasts longer The battery may need replacing if an incorrect time or date is displayed during the boot routine along with a message such as the following Time of day not set please run SETUP program Strike the F1 key to continue F2 to run the setup utility or System CMOS checksum bad Run SETUP Strike the F1 key to continue F2 to run the setup utility or Invalid configuration inf...

Страница 123: ...d the options reset each time the system boots until the battery is replaced The battery is a 3 0 volt V coin cell CR2032 type battery To remove the battery fol low these steps I SRVVLEOH HQWHU WKH 6 VWHP 6HWXS SURJUDP DQG PDNH D SULQWHG FRS RI WKH 6 VWHP 6HWXS VFUHHQV See Chapter 4 Using the System Setup Program in the Dell PowerEdge 2300 Systems User s Guide for instructions 5HPRYH WKH ULJKW VLG...

Страница 124: ...n information that is no longer displayed on the System Setup screens and then exit the System Setup program LJXUH QVWDOOLQJ WKH DWWHU 7XUQ WKH FRPSXWHU DQG SHULSKHUDOV RII DQG OHDYH WKHP RII IRU DW OHDVW DQ KRXU IWHU DQ KRXU WXUQ RQ WKH V VWHP DQG HQWHU WKH 6 VWHP 6HWXS SURJUDP I WKH WLPH DQG GDWH DUH VWLOO LQFRUUHFW VHH KDSWHU HWWLQJ HOS µ IRU LQVWUXFWLRQV RQ REWDLQLQJ WHFKQLFDO DVVLVWDQFH BATTE...

Страница 125: ...External SCSI devices are connected to the Ultra Narrow SCSI controller on the system board A fourth drive bay accommodates a standard 3 5 inch diskette drive which is controlled by the diskette drive controller on the system board See Figure 9 1 for a general view of the various drives connector cables and power cables in the external drive bays LJXUH WHUQDO ULYH D DUGZDUH diskette drive interfac...

Страница 126: ...side of the computer from foreign particles a plastic front panel insert covers each empty external drive bay Before you install a drive in an empty bay you must first remove the front panel insert Whenever you remove a drive be sure to replace the front panel insert over the empty bay 5HPRYLQJ DQG 5HSODFLQJ URQW 3DQHO QVHUWV To remove the front panel insert for a drive bay you intend to use first...

Страница 127: ...nsertion do not force two connectors together if they do not fit properly LJXUH 3RZHU RQQHFWRU A ribbon cable functions as the interface cable for most types of drives The connec tor on the cable may be a header connector see Figure 9 3 or a latching connector Figure 9 4 LJXUH HDGHU QWHUIDFH RQQHFWRU DC power cable from the power supply power input connector on the drive interface connector on the...

Страница 128: ...5HYHUVLQJ WKH FDEOH SUHYHQWV WKH GULYH IURP RSHUDWLQJ DQG FRXOG GDPDJH WKH FRQWUROOHU WKH GULYH RU ERWK 3RZHU DEOHV Each drive in the external drive bays must connect to a 4 wire DC power cable from the system power supply The connectors on these cables are labeled P3 P4 P5 and P6 Connectors P3 P4 and P5 are used for 5 25 inch devices whereas connector P6 is used for the standard 3 5 inch diskette...

Страница 129: ...tput system BIOS as SCSI ID 7 A SCSI tape drive is configured as SCSI ID 6 the default ID number for a tape drive A SCSI CD ROM drive is usually configured as SCSI ID 5 NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number HYLFH 7HUPLQDWLRQ SCSI logic requires that the two devices at opposite ends of the SCSI chain...

Страница 130: ...nal drive bays QVWDOOLQJ D 6 6 HYLFH To install a SCSI device that uses the on board Ultra Narrow SCSI controller follow these steps 3UHSDUH WKH GULYH IRU LQVWDOODWLRQ 87 21 6HH 3URWHFWLQJ JDLQVW OHFWURVWDWLF LVFKDUJHµ LQ WKH VDIHW LQVWUXFWLRQV DW WKH IURQW RI WKLV JXLGH Ground yourself by touching an unpainted metal surface on the back of the com puter unpack the drive and compare the jumper and ...

Страница 131: ... the new SCSI device and press the interface cable connector firmly into the drive s interface connector If you moved other drives at the beginning of this step snap them back into place KHFN DOO FDEOH FRQQHFWLRQV WKDW PD KDYH EHHQ ORRVHQHG GXULQJ WKLV SURFHGXUH UUDQJH FDEOHV VR WKDW WKH ZLOO QRW FDWFK RQ WKH FRPSXWHU FRYHUV RU EORFN WKH DLUIORZ RI WKH IDQV RU FRROLQJ YHQWV I D IURQW SDQHO LQVHUW ...

Страница 132: ...ter 8 RQQHFW D SRZHU FDEOH WR WKH WDSH GULYH If other installed drives are in the way disengage them by pressing in on the plas tic drive rails at the front of the bay and slide them slightly toward the front of the chassis Refer to DC Power Cables found earlier in this chapter to determine which DC power cable connector to use Plug the DC power cable connector into the 4 pin power input connector...

Страница 133: ...uching an unpainted metal surface on the back of the com puter Unpack the tape drive and controller card and configure them for the system according to the instructions in the documentation that came with the tape drive 5HPRYH WKH IURQW EH HO DQG ULJKW VLGH FRPSXWHU FRYHU See Removing the Computer Covers in Chapter 7 QVWDOO WKH FRQWUROOHU FDUG LQ DQ H SDQVLRQ VORW See Installing an Expansion Card ...

Страница 134: ...9 10 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268C90 FM Page 10 Monday March 16 1998 8 56 AM ...

Страница 135: ...ive bays Three SCSI backplane board options are available as shown in Table 10 1 Figure 10 1 illustrates the hard disk drive bays the 1 x 6 hot pluggable SCSI backplane board and the Ultra2 low voltage differential LVD SCSI cable The Ultra2 LVD SCSI cable has two connectors The connector at one end attaches to the Ultra2 LVD SCSI host adapter connec tor labeled SCSI1 on the system board or to an o...

Страница 136: ...mixture of Ultra2 LVD and Ultra hard disk drives they will operate at the slower Ultra transfer rate Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board 6 6 DUG LVN ULYH RQILJXUDWLRQ The SCSI drive must be configured as follows Disable termination on the drive The SCSI backplane board provides termination for the SCSI bus Ultra2 LVD SCSI...

Страница 137: ...drive so that the drive motor waits for a Start Unit command from the SCSI host adapter before spinning LJXUH 6 6 DFNSODQH RDUGV 1 x 6 hot pluggable SCSI backplane board 2 x 3 non hot pluggable SCSI backplane board 2 x 2 non hot pluggable SCSI backplane board SCSI ID 0 SCSI ID 5 SCSI ID 0 SCSI ID 5 SCSI ID 0 SCSI ID 3 32268BK0 BK 32268100 FM Page 3 Monday March 16 1998 8 56 AM ...

Страница 138: ...isk drives in the computer s hard disk drive bays RW 3OXJJDEOH 6 6 DUG LVN ULYHV Dell PowerEdge 2300 systems with a Dell PowerEdge Expandable RAID Controller host adapter card and a 1 x 6 hot pluggable SCSI backplane board installed support hot pluggable drive installation and removal Before attempting to remove or install a drive while the system is running see the documentation for the Dell Powe...

Страница 139: ...ontroller host adapter card installed you will see only the drive online and drive bay empty indicator patterns hard disk drive activity indicator hard disk drive failure indicator hard disk drive online indicator 7DEOH 6 6 DUG LVN ULYH QGLFDWRU 3DWWHUQV RQGLWLRQ QGLFDWRU 3DWWHUQ Identify drive All three drive status indicators blink simultaneously Drive being prepared for removal The three drive ...

Страница 140: ...HUV LWK WKH KDUG GLVN GULYH IDFLQJ WRZDUGV WKH ULJKW VLGH RI WKH FRPSXWHU DOLJQ WKH HGJH RI WKH FDUULHU ZLWK WKH QRWFK LQ WKH KDUG GLVN GULYH ED NH DQG LQVHUW WKH FDUULHU LQWR WKH GULYH ED VHH LJXUH LJXUH QVWDOOLQJ D 6 6 DUG LVN ULYH DUULHU ORVH WKH GULYH FDUULHU KDQGOH WR ORFN WKH GULYH LQ SODFH Drive failed The drive online indicator turns off The drive failure indicator blinks off briefly each ...

Страница 141: ...PSXWHU V IURQW EH HO See Removing the Computer Covers in Chapter 7 for instructions I D QRQ KRW SOXJJDEOH 6 6 EDFNSODQH ERDUG LV LQVWDOOHG LQ WKH FRP SXWHU UHOHDVH WKH ORFNLQJ EDU LQ IURQW RI WKH KDUG GLVN GULYH FDUULHUV RU KRW SOXJJDEOH 6 6 KDUG GLVN GULYHV ZDLW XQWLO WKH GULYH VWDWXV LQGLFDWRUV DGMDFHQW WR WKH GULYH ED VLJQDO WKDW WKH GULYH PD EH UHPRYHG VDIHO If the drive has been online the dr...

Страница 142: ...of the cable from the SCSI host adapter connector labeled SCSI1 on the system board Detach the other end of the cable from the connector labeled SCSIA on the SCSI backplane board QVWDOO WKH KRVW DGDSWHU FDUG LQ 3HULSKHUDO RPSRQHQW QWHUFRQQHFW 3 H SDQVLRQ VORW 3 RU 3 See Installing an Expansion Card in Chapter 8 If you are installing one or more SCSI host adapter cards the boot order is influ enced...

Страница 143: ...e connector on the back of the host adapter card and the server management bus SMB cable to the SMB connector on the computer s back panel See the documentation supplied with the SDS 100 stor age system for more information RQQHFW WKH 6 6 H WHUQDO DFFHVV FDEOH IURP WKH KRVW DGDSWHU NLW WR WKH 8OWUD 9 6 6 KRVW DGDSWHU FRQQHFWRU ODEHOHG 6 6 µ RQ WKH V V WHP ERDUG See each device s documentation for ...

Страница 144: ...ces Test Group in the Dell Diagnostics See Chapter 5 Running the Dell Diagnostics for information To test a SCSI tape drive also refer to the documentation for the tape drive soft ware to perform a tape drive backup and verification test RQILJXULQJ D RU 6 6 1RQ RW 3OXJJDEOH DFNSODQH RDUG You can configure a 2 x 2 or 2 x 3 non hot pluggable SCSI backplane board as a split backplane board or a singl...

Страница 145: ...ble SCSI backplane board as a single back plane connect the computer s on board Ultra2 LVD host adapter to connector SCSIA on the SCSI backplane board QVWDOOLQJ D RW 3OXJJDEOH 6 6 DFNSODQH RDUG The upgrade kit for the 1 x 6 SCSI backplane board includes the following parts 1 x 6 hot pluggable SCSI backplane board SCSI hard disk drive LED indicator panel A hard disk drive indicator panel data cable...

Страница 146: ...FUHZ RQ WKH QRQ KRW SOXJJDEOH 6 6 EDFN SODQH ERDUG 6OLGH WKH QRQ KRW SOXJJDEOH 6 6 EDFNSODQH ERDUG DZD IURP WKH V V WHP ERDUG DSSUR LPDWHO D TXDUWHU LQFK DERXW FP DQG WKHQ OLIW WKH ERDUG RII RI WKH VKDSHG PRXQWLQJ WDEV DQG DZD IURP WKH FKDVVLV QVWDOO WKH KDUG GLVN GULYH LQGLFDWRU ERDUG While holding the indicator card by its edges position the board so that the tabs on the computer chassis wall fi...

Страница 147: ...edges position the board so that the tabs on the computer chassis wall fit through the corresponding slots in the backplane board b Slide the backplane board slightly towards the system board c Secure the backplane board by tightening the captive screw RQQHFW WKH ZLGH ULEERQ FDEOH VXSSOLHG LQ WKH XSJUDGH NLW WR WKH FRQQHFWRU RQ WKH KDUG GLVN GULYH LQGLFDWRU SDQHO ODEHOHG µ DQG WKH FRQQHFWRU ODEHOH...

Страница 148: ...tes 1 inch hard disk drives Do not attempt to reinstall 1 6 inch hard disk drives in the computer RQILJXULQJ WKH RRW HYLFH If you plan to boot the system from a hard disk drive the drive must be attached to the primary or boot controller or SCSI host adapter card The primary controller is automatically determined by the specific system configuration In descending order of precedence the system boo...

Страница 149: ...ation about additional products available from Dell call Dell at the appropriate telephone number listed in Dell Contact Numbers found later in this chapter 7HFKQLFDO VVLVWDQFH If you need assistance with a technical problem perform the following steps 5HYLHZ WKH UHPDLQLQJ GRFXPHQWDWLRQ WKDW DFFRPSDQLHG RXU HOO FRPSXWHU V VWHP To decide which document has the answers you need consult the Preface 5...

Страница 150: ...essories folder or program group Double click the icon and follow the directions NOTE Dell s Express Service may not be available in all countries For instructions on using the technical support service see Technical Support Service and Before You Call found later in this chapter HOS 7RROV Dell provides a number of tools to assist you Table 11 1 lists subjects you may want information about tasks ...

Страница 151: ...tronic Support Service support us dell com apsupport dell com for Asian Pacific countries only Software update information TechFax service System board layouts TechFax service Installation and Trouble shooting Guide Technical notes on system compatibil ity and revisions TechFax service Technical training class information TechFax service Technical specifications TechFax service User s Guide Troubl...

Страница 152: ...o the questions most frequently asked by Dell customers When you call AutoTech you use your touch tone telephone to select the subjects that correspond to your questions You can even interrupt an AutoTech session and continue the session later The code number that the AutoTech service gives you allows you to continue your session where you ended it The information available through AutoTech includ...

Страница 153: ... Contact Numbers found later in this chapter NOTE TechFax is not always available in all locations outside the continental U S Please call your local Dell representative for information on availability 7HFK RQQHFW 6 Use your modem to access Dell s TechConnect Bulletin Board Service BBS 24 hours a day seven days a week The service is menu driven and fully interactive The modem settings for the BBS ...

Страница 154: ...ystem to better understand your particular question Our technical support staff use computer based diagnostics to provide fast accurate answers to your questions To contact Dell s technical support service first refer to the section titled Before You Call and then call the number for your country as listed in Dell Contact Numbers found later in this chapter For information about receiving technica...

Страница 155: ...y C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you HIRUH RX DOO Keep a record of your diagnostic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 11 1 and filling it out whenever you experience a prob lem with the computer system NOTE Be sure to save the checklist i...

Страница 156: ...ce and call from a telephone at or near the computer You may be asked to type some com mands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Make sure the computer s user documentation is available 51 1 I RX QHHG WR UHPRYH WKH FRPSXWHU FRYHUV EH VXUH WR ILUVW GLV FRQQHFW WKH FRPSXWHU V VWHP V SRZHU DQG PRGH...

Страница 157: ...___ _______________________________________________________________________________________________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions ___________________________________________________________________________ ___________________________________________________________________...

Страница 158: ...al number as shown in the following illustration To place a long distance call within your own country use area codes instead of inter national access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the destin...

Страница 159: ... 990 358 9 France Paris Montpellier 00 33 1 4 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Kawasaki 001 81 44 Korea Seoul 001 82 2 Luxembourg 00 352 Macau 853 Not required Malaysia Penang 00 60 4 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand 00 64 Norway Lysaker 095 47 Not required Poland Warsaw 011 48 22 Singa...

Страница 160: ...800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna Switchboard 491 04 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support 02 4819288 Sales toll free 0800 16884 SalesFax 02 4819299 Switchboard 02 4819100 Fax 02 4819299 Brunei NOTE Customers in Brunei call Malay sia for sales customer and tech...

Страница 161: ...le call the U S A for sales cus tomer and techni cal assistance Sales Customer Support and Technical Support toll free 1230 020 4823 China Beijing NOTE Customers in China call Malay sia for customer assistance Customer Service Penang Malaysia 810 4949 Sales 6846 1122 extensions 8309 to 8314 Czech Republic Prague Technical Support 02 8728 221 Customer Service and Sales 02 879250 TechConnect BBS 02 ...

Страница 162: ...g Kong NOTE Customers in Hong Kong call Malaysia for cus tomer assistance Technical Support toll free 800 96 4107 Customer Service Penang Malaysia 810 4949 Transaction Sales toll free 800 96 4109 Corporate Sales toll free 800 96 4108 Ireland Bray Customer Technical Support 1 850 543 543 Sales 1 850 235 235 SalesFax 01 286 2020 Fax 01 286 6848 TechConnect BBS 01 204 4761 TechFax 01 204 4044 Switchb...

Страница 163: ...S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 728 3772 Luxembourg NOTE Customers in Luxembourg may call Belgium for sales customer and technical assistance as well as the SalesFax service and they call the Netherlands for the TechFax and TechConnect BBS services Customer Technical Support Brussels Belgium toll free 0800 2109 Customer Service Luxemb...

Страница 164: ...in Texas U S A 512 728 0686 Customer Technical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam Customer Technical Support 020 5818838 Direct Sales toll free 0800 0663 Direct SalesFax 020 682 7171 Corporate Sales 020 581 8818 Corporate SalesFax 020 686 8003 TechConnect BBS 020 686 6504 New ...

Страница 165: ...and see individual listings for these countries Customer Technical Support Customer Service and Sales Penang Malaysia 60 4 810 4810 Spain Madrid Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 722 92 00 Sweden Upplands Vasby Technical Support 08 590 05 199 Customer Care 08 590 05 169 TechConnect BBS 08 590 05 591 Sales...

Страница 166: ...alaysia for cus tomer assistance Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 810 4949 Sales toll free 0880 060 06 U K Bracknell Customer Technical Support Dell Dimension systems 01344 720111 Customer Technical Support Other systems 01344 723723 Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in th...

Страница 167: ... 1 800 426 5150 Spare Parts Sales Dell Direct1 toll free 1 800 274 1490 Major Accounts2 toll free 1 800 357 3355 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 TechConnect BBS 512 728 8528 Switchboard 512 338 4400 1 Use this telephone number if your call is about a system purchased for home personal or small business use 2 Use this telephone number if you are calling for an establis...

Страница 168: ...11 20 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268110 FM Page 20 Monday March 16 1998 8 56 AM ...

Страница 169: ... to map and present all available video text pages on the monitor screen one page at a time Graphics Mode Test Checks the video subsystem s ability to present graphics mode data and colors Color Palettes Test Checks the video subsystem s ability to display all available colors Solid Colors Test Checks the video subsystem s ability to show screens full of solid colors Allows you to check for missin...

Страница 170: ... ability to display the characters correctly on its screen A prompt at the bottom of each screen asks the user to decide whether the display is satisfactory and to respond by typing y or n If you respond affirmatively to each subtest the Text Mode Character Test passes A negative response to any subtest causes the test to fail The following subsections describe the subtests of the Text Mode Charac...

Страница 171: ... These subtests are valid for color monitors only RORU WWULEXWHV 6XEWHVW The 80 column x 25 line color attributes subtest displays a pattern of 16 rows and 16 columns in 80 column by 25 line text mode Each row has a hexadecimal number in a unique foreground color and each column has a unique background color Where the same foreground and background color intersect the hexadecimal number is not vis...

Страница 172: ...should be displayed Type y if each color bar is displayed correctly otherwise type n 7H W 0RGH 3DJHV 7HVW The Text Mode Pages Test checks the video subsystem s ability to map and present all available video pages on the monitor screen one page at a time The test displays 7DEOH RORU WWULEXWHV 5RZ RU ROXPQ RUHJURXQG RORU DFNJURXQG RORU 0 black black 1 blue blue 2 green green 3 cyan cyan 4 red red 5 ...

Страница 173: ...ed green and yellow the sec ond screen displays three pyramids in magenta cyan and white Type y if all the pyramids are the correct colors otherwise type n ODFN KLWH UDSKLFV 0RGH 6FUHHQ The 640 x 200 pixel black white graphics mode screen displays a black rectangle and a white rectangle on a gray background Type y if the boxes are displayed correctly otherwise type n 0RQRFKURPH UDSKLFV 0RGH 6FUHHQ...

Страница 174: ...s mode screen displays a series of squares in 256 different color hues and intensities Type y if all the squares are the correct colors otherwise type n RORU UDSKLFV 0RGH 6FUHHQ The 640 x 480 pixel 256 color graphics mode screen displays a series of squares with two colors in each square Type y if all the squares appear to be correct otherwise type n RORU UDSKLFV 0RGH 6FUHHQ The 800 x 600 pixel 16...

Страница 175: ... screen allows you to test the monitor s ability to increase or decrease the intensity of the three basic colors The RGB color combination screen displays an RGB box in the top center of the screen with individual red green and blue boxes beneath it Underneath the individ ual color boxes are three lines that show the intensity of each color Type r g or b to adjust the intensity of the correspondin...

Страница 176: ...A 8 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268AA0 FM Page 8 Monday March 16 1998 8 56 AM ...

Страница 177: ... system you may need to change jumper settings on the system board You may also need to change jumper and or switch settings on expansion cards or drives XPSHUV Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its p...

Страница 178: ...arious circuits or functions in the computer system The switches you are most likely to encounter are dual in line package DIP switches which are normally packaged in groups of two or more switches in a plastic case Two common types of DIP switches are slide switches and rocker switches see the following illustration Each of these switches has two positions or settings usually on and off To change...

Страница 179: ...Jumpers and Switches B 3 LJXUH 6 VWHP RDUG XPSHUV jumpered unjumpered 32268BK0 BK 32268AB0 FM Page 3 Monday March 16 1998 8 56 AM ...

Страница 180: ...g and boot the system Remove the jumper before restoring the ISA configuration information PASSWD default The password feature is enabled The password feature is disabled 333MHZ The microprocessor s internal speed is 333 MHz 350MHZ The microprocessor s internal speed is 350 MHz 400MHZ The microprocessor s internal speed is 400 MHz when available 450MHZ The microprocessor s internal speed is 450 MH...

Страница 181: ...board connector MOUSE Mouse connector PANEL System control panel connector PARALLEL Parallel port connector sometimes referred to as LPT1 PCIn PCI expansion card connectors POWER1 Power input connector SCSI1 Ultra2 LVD SCSI host adapter connector SCSI2 Ultra Narrow SCSI host adapter connector SDS_SMB Storage system SMB connector SERIALn Serial port connectors sometimes referred to as COM1 and COM2...

Страница 182: ...ndicator panel data cable connector PLANAR System board data cable connector POWER Power input connector SCSIA Ultra2 LVD SCSI cable connector SLOTn SCA 2 compatible SCSI hard disk drive connector NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list that precedes the Index Ultra2 LVD SCSI cable connector SCSIA power input connector POWER sys...

Страница 183: ...2 LVD SCSI cable connector for SLOT0 and SLOT1 dual channel mode or SLOT0 through SLOT3 single channel mode SCSIB Ultra2 LVD SCSI cable connector for SLOT2 and SLOT3 dual channel mode SLOTn SCA 2 compatible SCSI hard disk drive connector NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list that precedes the Index Ultra2 LVD SCSI cable connec...

Страница 184: ...he following steps 5HPRYH WKH ULJKW VLGH FRPSXWHU FRYHU See Removing the Computer Covers in Chapter 7 for instructions 7DEOH 1RQ RW 3OXJJDEOH 6 6 DFNSODQH RDUG RQQHFWRUV RQQHFWRU HVFULSWLRQ POWER Power input connector SCSIA Ultra2 LVD SCSI cable connector for SLOT0 through SLOT2 dual channel mode or SLOT0 through SLOT5 single channel mode SCSIB Ultra2 LVD SCSI cable connector for SLOT3 through SLO...

Страница 185: ...d However before you assign a new system and or user password you must install the jumper plug NOTE If you assign a new system and or user password with the jumper plug still removed the system disables the new password s the next time it boots 5HSHDW VWHS QVWDOO WKH MXPSHU SOXJ RQ WKH 3 66 MXPSHU 5HSODFH WKH ULJKW FRPSXWHU FRYHU DQG WKHQ UHFRQQHFW WKH FRPSXWHU DQG SHULSKHUDOV WR WKHLU SRZHU VRXUF...

Страница 186: ...B 10 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268AB0 FM Page 10 Monday March 16 1998 8 56 AM ...

Страница 187: ...lication specific integrated circuit 6 Beginner s All Purpose Symbolic Instruc tion Code 6 bulletin board service 26 basic input output system ESL bits per inch ESV bits per second 78 British thermal unit Celsius 7 cold cathode fluorescent tube compact disc 520 compact disc read only memory color graphics adapter FP centimeter s 026 complementary metal oxide semiconductor 2 collect on delivery FSL...

Страница 188: ...y 6 double sided double density 6 double sided high density 6 Dell SCSI Array error checking and correction 2 extended data out enhanced graphics adapter enhanced integrated drive electronics 6 Extended Industry Standard Architecture 0 electromagnetic interference 00 expanded memory manager 06 Expanded Memory Specification 33 Enhanced Parallel Port 3520 erasable programmable read only memory 6 ele...

Страница 189: ...ture Japanese Electronic Industry Develop ment Association kilo 1024 kilobyte s VHF kilobyte s per second ELW V kilobit s ELW V VHF kilobit s per second NJ kilogram s N kilohertz 1 local area network OE pound s liquid crystal display light emitting diode low insertion force 0 Lotus Intel Microsoft 1 load number OSL lines per inch 9 low voltage differential P meter s P milliampere s P K milliampere...

Страница 190: ...ess memory 26 Operating System 2 273 one time programmable 3 programmable array logic 3 Peripheral Component Inter connect 3 0 Personal Computer Memory Card Inter national Association 3 pin grid array 3267 power on self test SSP pages per minute 34 3 plastic quad flat pack 36 Personal System 2 39 polyvinyl chloride 4 quarter inch cartridge 5 0 random access memory 5 0 random access memory digital ...

Страница 191: ...aphics array 7 7 thin film transistor WSL tracks per inch 765 terminate and stay resident 80 upper memory block 836 uninterruptible power supply 862 Universal Service Ordering Code 9 volt s 9 volt s alternating current 9 volt s direct current 9 6 Video Electronics Standards Association 9 video graphics array 9 6 very large scale integration 95 0 video random access memory watt s watt hour s 00 ext...

Страница 192: ...6 Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide 32268BK0 BK 32268AZ0 FM Page 6 Monday March 16 1998 8 56 AM ...

Страница 193: ...t of 2 6 cables interface 9 3 power supply 9 4 ribbon 7 5 9 3 SCSI 9 5 calling Dell 11 10 CARDBIOS jumper B 3 cautions x CD ROM drives drive bays 9 1 Color Palettes Test A 1 A 7 computer covers 7 3 interior illustrated 7 6 switches and controls illustrated 2 4 3 15 10 5 system board features 8 2 connecting external SCSI devices 10 8 connections and switches troubleshooting 2 3 connectors DC power ...

Страница 194: ...st 11 9 DIMMs installation guidelines 8 6 installing 8 8 removing 8 10 sockets 8 7 sockets DIMM_A DIMM_D B 5 supported types 8 6 upgrade options 8 6 diskette drive subsystem troubleshooting 7 18 diskette drives troubleshooting 7 17 verifying proper operation 7 18 Diskette Drives Test Group system diagnostics 5 19 diskettes data corrupted or lost 5 20 problems with 5 20 drive bays external 9 1 hard...

Страница 195: ...ions 2 3 I O functions 6 4 I O ports 6 4 ID numbers for SCSI devices 9 5 indicator codes 10 4 indicators control panel 2 4 3 15 10 5 installation 10 11 installing battery 8 14 DIMMs 8 6 8 9 expansion cards 8 4 hard disk drives 10 2 microprocessor 8 10 SCSI devices 9 5 9 6 10 1 SEC cartridge and heat sink assembly 8 10 system board options 8 1 9 2 terminator card 8 11 interface connectors location ...

Страница 196: ... memory See NVRAM notational conventions x notes x NVRAM about 5 4 problem with accessing 3 9 3 parallel port connector location 2 3 Parallel Ports Test Group Dell Diagnostics 5 21 parallel printer troubleshooting 6 5 parity errors 5 13 partitioning and formatting 10 4 PASSWD jumper B 3 B 4 password disabling by jumper B 9 peripherals erratic behavior 5 21 5 22 ports failure to recognize 5 21 5 22...

Страница 197: ... Group Dell Diagnostics 5 23 SEC cartridge removing 8 12 replacing 8 13 Select Main Menu option 5 6 serial I O devices troubleshooting 6 6 serial port connectors location 2 3 Serial Infrared Ports Test Group Dell Diagnostics 5 20 service 11 1 small computer system interface See SCSI sockets list of B 5 software analyzing problems 4 1 apparent malfunction 5 13 device drivers 4 2 does not recognize ...

Страница 198: ...s Main Menu option 5 10 Text Mode Character Test A 2 Text Mode Color Test A 1 A 3 Text Mode Pages Test A 1 A 4 troubleshooting audible signs of problems 2 5 basic problems 2 1 battery 7 8 checking connections and switches 2 3 cooling fan 7 9 Diagnostics Checklist 11 9 diskette drive subsystem 7 17 7 18 diskette drives 7 18 dropped or damaged computer 7 7 expansion cards 7 10 hard disk drives 7 23 ...

Страница 199: ...4 Video Test Group Dell Diagnostics 5 16 video tests Color Palettes A 1 A 7 Graphics Mode A 1 A 5 Solid Colors Test A 1 A 7 Text Mode Character A 2 A 3 Text Mode Color A 1 A 3 A 4 Text Mode Pages A 1 A 4 Video Hardware A 1 Video Memory A 1 warning messages 3 12 warnings x warranty repair or credit 11 7 water damage 7 6 working inside the computer safety precautions 7 1 32268BK0 BK 32268BK0 IX Page...

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