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Warranty conditions
Please consult your dealer/retailer in the case of a failure or trouble. The manufacturer
daum
electronic GmbH
provides the warranty to your retailer according to the following conditions:
We guarantee that our products are free of manufacturing and/or material defects.
We will correct any problem pertaining to the above categories, with the exclusion of customer claims not
related to those categories through upgrading services provided by us. We reserve the right, upon
returning of the product in question, to exchange it with another product of the same type and value or,
at our own discretion, to take it back against repayment of the amount paid by the customer (deducting
overhead costs).
2.
3. Our warranty covers a period of two years for parts and labor in the case of private utilization of the
product, and a period of three months, for parts and labor, in the case of commercial utilization of the
product, in both cases starting on the manufacturing date.
We will fulfill this warranty service provided the customer will pay all freight and transport costs,
including those for spare parts, and the cost of any packaging material we should possibly need to use.
4. All other warranty claims, specially claims for the compensation of direct or indirect damages, or damage to
a third party, or damages to other objects, as well as of damages due to failure, and of labour costs, are
expressly excluded to the extend authorized by law. Should the repair fail within a reasonable delay,
the customer has the right to demand a price reduction or the cancellation (modification) of the contract
at his discretion.
5. We decline any responsibility for any wear occurring through normal utilization. The warranty will be
considered null and void if our instructions for mounting and utilizing the device are not respected, or if
the chemical products we recommend and deliver are not used, or if any modification was made to
the device without our prior approval.
6. It is the customer's responsibility to check each one of our deliveries immediately upon reception. Any
complaints about missing or defective parts must each be immediately transmitted in writing.
7. We do not guarantee that the delivered product will be suitable for the usage intended by our customer.
Extended agreements need to be expressly confirmed in writing.
8. Any technical advice provided by us is formulated according to the best of our knowledge and in good faith,
based on our own experience and testing. We do not assume any responsibility for this service,
unless serious negligence can be proven on our part.
If you wish to obtain more information on your device, you can visit our service and repair hints web site
on Internet at (
www.daum-electronic.de
). By entering the password
“ergo-service”
you will get access
to an area reserved to
ergo_bike
owners, where you will find additional detailed service hints.
You can also call us on our repair hotline (telephone number
0190 / 770 383 - a fee of 1.48 Euro
per min. applies
).
1.
Advance replacement of parts under warranty will be invoiced and delivered against payment (COD).
The amount paid will be immediately refunded upon reception of the returned old part by us.
Returned devices will only be accepted if in the original packaging.
(see illustration on page M2)
Warranty conditions
daum electronic gmbh, D-90768 Fürth
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