Warranty
Warranty and Product Support
Datrend Systems Inc. ("DSI") warrants this instrument to be free from defects in materials and
workmanship under normal use and service for one (1) year from the date of original purchase. This
warranty will be automatically extended to a maximum of five (5) years from the date of original
purchase provided that calibration is performed on an annual basis by a Datrend Authorized Service
Center (refer to Section 6.2 of this manual).
This warranty is subject to the following limitations:
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Oxitest Battery Pack: 90 day limited warranty
!
Standard Accessories: 90 day limited warranty
!
Re-calibration of the instrument, which has a recommended annual calibration frequency, is not
covered under the warranty.
During the warranty period DSI will, at our option, either repair or replace a product that proves to be
defective at no charge; provided you return the product (shipping, duty, brokerage and taxes prepaid) to
DSI. Any and all transportation charges incurred are the responsibility of the purchaser and are not
included within this warranty. This warranty extends only to the original purchaser and does not cover
damage from abuse, neglect, accident or misuse or as the result of service or modification by other than
DSI. IN NO EVENT SHALL DATREND SYSTEMS INC. BE LIABLE FOR CONSEQUENTIAL
DAMAGES.
No warranty shall apply when damage is caused by any of the following:
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Power failure, surges, or spikes,
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Damage in transit or when moving the instrument,
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Improper power supply such as low voltage, incorrect voltage, defective wiring or inadequate fuses,
!
Accident, alteration, abuse or misuse of the instrument,
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Fire, water damage, theft, war, riot, hostility, acts of God, such as hurricanes, floods, etc.
Only serialized products (those items bearing a distinct serial number tag) and their standard accessory
items are covered under this warranty. PHYSICAL DAMAGE CAUSED BY MISUSE OR PHYSICAL
ABUSE IS NOT COVERED UNDER THE WARRANTY. Items such as cables and non-serialized
modules are not covered under this warranty.
This warranty gives you specific legal rights and you may have other rights, which vary from province to
province, state to state, or country to country. This warranty is limited to repairing the instrument to
DSI's specifications.
When you return a DSI instrument for service, repair or calibration, we recommend shipment using the
original shipping foam and container. If the original packing materials are not available, we recommend
the following guide for repackaging:
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Use a double-walled carton of sufficient strength for the weight being shipped.
!
Use heavy paper or cardboard to protect all instrument surfaces. Use non-abrasive material around
all projecting parts.
!
Use at least four inches of tightly packed, industrial-approved, shock-absorbent material all around
the instrument.
DSI will not be responsible for lost shipments or instruments received in damaged condition due to
improper packaging or handling. All warranty claim shipments must be made on a prepaid basis
(freight, duty, brokerage, and taxes). No returns will be accepted without a Return Materials
Authorization ("RMA) number. Please contact Datrend at 1-800-667-6557 to obtain an RMA number
and receive help with shipping/customs documentation.
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