Printer Operation
Common Error Messages
Check Paper
This message is displayed and the Error Indicator flashes whenever the printer runs out of paper. This may
also occur if there has been a paper jam that prevents paper from feeding into the print head. To clear the error,
first clear the jam and/or install a new roll of paper. For information on how to replace the paper supply or to
check for a possible jam, please refer to “Installing Paper” on page 3.
Momentarily press the Paper Feed Button to resume printing.
Note
: If the printer has firmware version 2.8 or later, pressing the Paper Feed Button will cause the printer to
perform a Form Feed and then reprint the last partially printed print job. In version 6.0 and later this
feature is disabled by default and may be enabled in the Advanced Menu.
If the entire job does not print as expected, the host program may need to be modified to make use of
the printer’s buffer commands. Please refer to the
DP-5XX Programmer’s Manual
for more
information.
It is also possible that a false paper error may be detected when using “black mark” sensing on preprinted
forms. This condition should not occur unless the size of the black mark on the form is larger than the size
allowed for in the host application program. Please refer to the
DP-5XX Programmer’s Manual
for more
information.
Paper Door Open
This message is displayed and the Error Indicator flashes when the printer is attempting to print and the
Paper Door is not fully closed. To correct this error, make sure that the paper is loaded properly, close the
Paper Door, and momentarily press the Paper Feed Button.
Turning the Printer On and Off
To turn the printer on, simply press the Power Button. After the button is released, the printer will continue
its power up initialization and then display the printer model and the communications options available, with an
arrow pointing to the one presently selected. The bottom line will display a battery symbol at the right hand end
of the line that indicates the current condition of the battery.
To turn the printer off, press and hold the Power Button. The printer will display “Printer Off” and then
power down after the button is released.
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