Device Available but with Operational Issues
A properly installed Genie with no network issues may still not perform optimally.
Operational issues concerning cabling, Ethernet switches, multiple cameras, and camera
exposure are discussed in the following sections:
Always Important
•
Why should Genie firmware be updated? See "Firmware Updates" on page 133.
•
"Power Failure During a Firmware Update–Now What?" on page 133
•
"Cabling and Communication Issues" on page 134
•
See "Preventing Operational Faults due to ESD" on page 24 to avoid random packet
loss, random camera resets, and random loss of Ethernet connections.
No Timeout messages
•
I can use CamExpert to grab (with no error message) but there is no image (display
window stays black). See "Acquisition Error without Timeout Messages " on page
135.
•
I can use CamExpert to grab (with no error message) but the frame rate is lower
than expected. See "Camera acquisition is good but frame rate is lower than
expected" on page 135.
•
There is no image and the frame rate is lower than expected. See "Camera is
functional but frame rate is lower than expected" on page 135.
•
There is no image but the frame rate is as expected. See "Camera is functional,
frame rate is as expected, but image is black" on page 135.
Other problems
•
The 'Save User Configuration' function fails to save the current user settings. See
warning concerning Flat Field data in section "Power-up Configuration (Saved User
Settings)" on page 37 and "Minimum Sapera Version Required" on page 136.
•
Unexpected 'Trigger Events'. See "Random Invalid Trigger Events" on page 136.
Verifying Network Parameters
Teledyne DALSA provides the Network Configuration tool to verify and configure network
devices and the Genie network parameters. See section Network Configuration Tool of the
Teledyne DALSA Network Imaging manual, if there were any problems with the automatic
Genie software installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne DALSA
personnel when support is required, the following three status files should be generated
and included with the request for support.
•
From the computer folder [installation drive]:\Teledyne DALSA\Genie\bin there is
a report.txt file automatically generated on firmware updates.
•
From the Start menu, go to All Programs • Teledyne DALSA • Sapera LT • Tools
and run the Log Viewer program. From its File menu click on Save Messages to
generate a log text file.
Genie Monochrome Series-GigE Vision Camera
Troubleshooting
•
131