122
|
Dali Matrix PS System Installation and Commissioning Guide
Dali Wireless Proprietary and Confidential | DW-MAN-036 Rev 06
12.4.5
Troubleshooting IP Address Configurations
Problem
Solution
Status button toggles back to
Standby when activating
Or, the Status button has a red
outline
There is a problem with the address format.
Verify that all IP values are correct.
There is a mismatch between the type of address selected (IPv6 or
IPv4) and the actual address entered.
Verify the IP address matches the address type.
You tried to configure a dynamic IP address on ETH.
Dynamic IPv4 and IPv6 addresses are not supported on ETH.
Configure dynamic addresses on WAN1 or WAN2.
You’ve tried to add both static and dynamic IPv6 addresses on the
same bridge interface. For example, on WAN1, you tried to add a
static IPv6 address, and a dynamic IPv6 address.
Choose either Static, or Dynamic. Do not mix static and dynamic
IPv6 configurations on the same bridge interface.
IP/Mask or Gateway field has a
red outline
You entered an incorrect IP address format.
Delete the address completely (the field should be blank), and
retype the correct address. Press Tab or click the anywhere
outside the field. If the address is in the correct format, the field
outline turns green for 5 to 10 seconds indicating the the
configuration is saved.
IP addresses do not appear
when activating a dynamic IP
address
Or, the IP address fields are
blank even though the Status
button is Active
The DHCP server is offline or there is a networking issue. The Status
button displays Active, but the IP address is not available for
accessing the EMS.
Once the DHCP server is back online, the EMS automatically
retrieves the IP addresses from the server and saves them. While
you do not need to do anything further, the Network view may
not display the retrieved IP addresses right away. If you're not
sure if the DHCP server has provided the requested IP addresses,
try placing the address in Standby, and then re-setting to Active.
You can’t log in using a IPv6
link-local address
The system controller may be restarting. Wait two minutes for
startup to complete.
Selecting an item in a drop
down list causes the Network
view to collapse
Restart your computer.