Alarms
48
APM Installation, Configuration, and User’s Guide
Alarms
The Alarms List form is the default form of the AlterPath Manager Web
Interface in “Access” mode. An alarm is a brief message alerting you of a
possible problem that requires an action.
When AlterPath Manager detects an alarm, it sends the alarm along with a
ticket number to the user’s Alarms List form. As a user, you should see only
those alarms assigned to you by your administrator.
If the trigger for the alarm has been configured to send an email, then you
should also receive an email notification regarding the alarm. Each alarm or
ticket in the list includes a timestamp, a priority level, and a status.
Alarm Logs
The AlterPath Manager not only stores each alarm in a database, but also
maintains a log for each alarm. There are two ways in which you can view
alarm logs:
•
From the Alarms List form
•
From the Logs form: Logs > (select console) > Event Logs
T
To Respond to an alarm
Since no two issues are exactly the same, you have several ways to respond to
an alarm depending on its nature and severity. A
typical
procedure for
responding to an alarm is as follows:
1.
Accept the ticket or assignment.
2.
Reassign the ticket or assignment to another user, and optionally add
notes about the ticket.
Once assigned, the user working on the ticket can perform any of the
following procedures to resolve the alarm or complete the ticket:
•
View the Console log and other related logs.
•
Edit information ticket by changing the status and adding notes.
•
Connect to the console.
•
Run a console session.
•
If problem is fixed, change the alarm status and close the ticket.
•
Re-assign the ticket to another user.
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