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How do I choose a private IP address?
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My POWER light is not on!
Assign your IP Dome Camera a private IP address that matches your current network. Below lists the ranges for private
addresses:
• Private Class A address space : 192.168.0.0 - 192.168.255.255
• Private Class B address space : 172.16.0.0 - 172.31.255.255
• Private Class C address space : 10.0.0.0 - 10.255.255.255
Power is not being supplied to the unit. Please use the power supply shipped with the unit and verify that a power
source is active from the attached power outlet used to connect the adapter. You can test this by plugging in any other
electrical device and verify its operation. After using the power supply shipped with the product, checking the power
source, and reinserting the power connector into the IP Dome Camera, please call our Support Center. The power
supply may be defective.
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My ACTIVE light is not flashing!
Verify the power supply to the unit. Power off the unit and back on again, wait 1 minute, if the ACTIVE light still does not
begin to flash, you will have to set the unit to its factory default(THIS WILL DELETE ANY CONFIGURATION AND SET THE
UNIT TO THE FACTORY DEFAULTS).
Power on the unit and insert the end of a paper clip into the small recessed opening on the back of the unit. Use the clip
to press the button located within that opening.
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My LINK light is not flashing or solid!
Verify the cable connection. 99% of the time the cables connection to the unit is causing this problem. Try using a
different network cable or crossover cable(for PC connection only). Try reinserting the cable, if this still doesnt solve
the problem call our Support Center.
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I want to prevent users from viewing my camera.
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Can I record the video?
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Go into Administration Tools of the IP Dome Camera.
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Click on Users.
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Delete the user or all users by deleting the ID and password associated with that user.
Yes you can record, but you will need to purchase a separate software program to allow PC-based recording. This
software is available by contacting your distributor or our Customer Service Center. The software named CISEYE VS
will connect up to 16 separate 1-channel video servers for remote viewing, remote controlling, and remote recording
without the loss of quality or size(up to 640×480 Resolution).
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I can access the video server on my LAN, but not from the Internet.
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How do I reset the unit to factory defaults?
Verify that your router(if applicable) has port forwarding properly configured. If accessing from our DDNS service,
verify correct serial number. Firewall issues may prevent user access.
Inside of the unit you will find a recessed opening located on the top of the PCB board. Power ON the unit and use a
paper clip to push the reset button within that opening. YOU WILL LOSE ALL DATA THAT HAD BEEN ENTERED PREVIOUSLY
AND THE IP DOME CAMERA WILL BE SET TO ITS FACTORY RESETS
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8
FAQ
50/52
CISEYE
Indoor IP Dome Camera
Users Manual
