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14
WARRANTY
14.1
GENERAL CONDITIONS
All Chinesport products are warranted against defects in
materials or workmanship for a period of 24 months from
the date of sale of the product, except for any exclusions,
limitations or conditions defined at the time of delivery of
the product.
The warranty is not valid in case of improper use, tampering
with the device, abuse or modification of the product or for
any use or operation not explicitly mentioned in this
manual.
The warranty is not valid if the device has not been
correctly maintained and documented in accordance
with this manual, or if the instructions regarding storage,
cleaning and sanitation are not followed.
The manufacturer is not responsible for any damage or
injury or any situation caused by incorrect installation or
configuration of the device or using equipment that does
not comply with the instructions in the installation, assembly
and operating manuals.
The manufacturer does not guarantee its products against
defects or damages in the presence of extraordinary
conditions such as: natural disasters, unauthorised
maintenance and repairs, improper power supply (where
applicable), use of parts or components or accessories not
original, shipping damage not directly managed by the
manufacturer, lack of maintenance, obvious negligence
on the part of the user or operator.
The warranty does not cover consumables, rechargeable
batteries, and in general, all material subject to wear,
failures caused by impacts, falls, misuse or improper,
accidental events, damage caused by transport. If the
equipment is tampered with, the warranty expires
automatically.
14.2
REPAIRS UNDER WARRANTY
In the case of a report of defects in materials or
workmanship, the manufacturer assesses whether the
defect is covered by warranty
Warranty repairs must be expressly requested and are to
be understood in our laboratory, subject to authorisation
and with the issue of the return number.
For products sent in their original packaging, the return
shipment will be made freight free.
For warranty repairs, a fiscal document is required where
the date of purchase is within the warranty period (sales
note, purchase invoice, fiscal receipt).
Labour costs for warranty repair (when the warranty
conditions are valid) are borne by the manufacturer.
Repairing or replacing a product does not renew or extend
the terms and expiration dates of the warranty.
14.3
OUT-OF-WARRANTY REPAIRS
Non-warranty products can be repaired by the
manufacturer by returning them after having been
authorised by the technical assistance service. The costs of
repair, including shipping, materials and labour, are to be
understood as being borne by the customer or the retailer.
The parts and components being repaired are considered
to be covered by warranty for 24 months from the date of
receipt of the repaired device.
14.4
NON-DEFECTIVE PRODUCTS
In the event that the manufacturer does not find any
malfunction or defect in the returned products, it is
concluded that the product is not to be considered as
defective. Shipping and device management costs will be
charged to the customer or distributor.
14.5
HOME REPAIRS
In case of repair at the customer's premises, a written
request must be made indicating the complete details of
the applicant, the type of machine and the fault.
The kilometric cost for the technician's transfer is to be
agreed in relation to the customer's urgency.
In the event that the machine in question is under warranty,
only the costs of the transfer will be charged.
The time is counted from the departure of the technician
from our laboratory until his return, the time of return will be
estimated on the basis of the time spent on the outward
journey.
14.6
SPARE PARTS
A detailed list of all spare parts can be obtained from the
manufacturer.
Spare parts are sold following a formal request for an offer
to the technical assistance service. Processing times are
related to the availability of the parts. Returns for spare
parts are not accepted.
The payment will be cash on delivery unless otherwise
agreed.
