Chevrolet 2013 Cruze, Руководство пользователя

Страница: 264 / 292

260 24x7 Roadside assistance
The Chevrolet Roadside Assistance Program is focused to enhance your overall Chevrolet ownership experience by providing 24x7
Roadside Assistance emergency support for a period of three years starting from the date of invoice of the Chevrolet vehicle sold from an
authorized CHEVROLET retailer, in the unfortunate event of vehicle breakdown or accident of your Chevrolet vehicle. The Chevrolet
Roadside Assistance Program has specially been designed to take care of your car’s safety and your comfort. The Benefits and the Terms
& Conditions of the Chevrolet Roadside Assistance Program are mentioned in this Owner’s Manual. You are therefore, requested to read
this Owner’s Manual very carefully.
HOW TO REQUEST ASSISTANCE
In the event of a breakdown or accident, simply call the Chevrolet 24x7 Roadside Assistance Program on Toll Free Number*
1800 103 8090 . (*In case of difficulty in reaching this toll-free number from your phone network, please dial 0124-4388090 . Call
charges apply.)
Please have the following information in hand when you call for assistance:
1. Your name and contact phone number.
2. Vehicle registration number.
3. Vehicle identification number (VIN) mentioned in the vehicle registration certificate.
4. Vehicle model.
5. Date of invoice.
6. Name of the authorized retailer from whom Chevrolet vehicle was purchased.
7. Brief description of the problem faced.
8. Specific location of the vehicle along with the nearest landmark.
The Chevrolet Roadside Assistance Program is available only if the above mentioned dial-in numbers are contacted.
REMARKS
1. Once you have called Chevrolet Roadside Assistance Program, it is advisable that you stay with your vehicle.
2. Park your vehicle on the edge of the road and put the hazard warning lights on.
3. If you are on a highway, place the warning triangle provided with the Chevrolet vehicle approximately 3 meters from the vehicle in
the direction of the on-coming traffic.
261 24x7 Roadside assistance
BENEFITS
Chevrolet Roadside Assistance Program can be availed when your vehicle is immobilized due to:
1. Mechanical or electrical breakdown.
2. Road traffic accident where the vehicle is immobilized.
3. Human error.
4. Battery problems: Dead battery.
5. Fuel problems: Out of fuel, incorrect fuel or contaminated fuel.
6. Key problems: Locked keys, lost keys or broken vehicle keys.
7. Tyre problems: Puncture – replace with spare tyre available in the vehicle, bolts or valve related issues.
COVERED AREA
Customers are entitled to the Benefits provided under this Chevrolet Roadside Assistance Program on a PAN India level (only exception
in coverage is Andaman Nicobar Islands, where this Chevrolet Roadside Assistance Program is currently not available), provided
however the Chevrolet vehicle has broken down on gazette, bitumen/concrete road. Chevrolet Roadside Assistance Program will also be
provided to a customer when at home, on the roadside, on the highway, in a parking lot, etc., but if you are already at an authorized
CHEVROLET retailer, then you are not entitled to the Benefits under the Chevrolet Roadside Assistance Program.
CHEVROLET ROADSIDE ASSISTANCE AT HOME OR ON THE ROAD
If your Chevrolet vehicle is immobilized whether at home or on the road, Chevrolet Roadside Assistance Program personnel will attend
to your Chevrolet vehicle. If the problem is something that can be resolved at the roadside, a mobile technician will be sent to mobilize
your vehicle at the roadside.
VEHICLE RECOVERY FOLLOWING MECHANICAL OR ELECTRICAL BREAKDOWN
If your Chevrolet vehicle is unable to be mobilized following a mechanical or electrical breakdown, a recovery vehicle will be sent to
recover your Chevrolet vehicle to the nearest authorized CHEVROLET retailer.