Advanced Guide
>
Troubleshooting
> Problems Receiving Faxes
Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
Check 1: Is the power turned on?
You cannot receive faxes if the power is turned off. Press the
ON
button to turn the
power on.
If you disconnected the power cord without turning off the power (one of the buttons on
the Operation Panel is lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the
ON
button to turn off the power
(no buttons on the Operation Panel are lit), reconnect it, then press the
ON
button to
turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned
on when the power failure is resolved.
Check 2: Is the machine's memory full?
Either print or delete documents in the machine's memory to free it up, then ask the sender to
resend the fax.
Document Stored in Memory
Check 3: Does an error occur during reception?
Check the LCD for an error message.
A Message for Faxing Is Displayed on the LCD
Print the Activity report and check for an error.
Activity Report
Check 4: Is the telephone line connected correctly?
Check that the telephone line is connected correctly to the Telephone Line Jack and that the
telephone (or another external device such as an answering machine or a computer modem)
is connected correctly to the External Device Jack. Refer to your setup manual.
Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes,
incoming faxes will not be printed completely and will be stored in memory. Load the same
size of paper as that specified by Page size, then press the
OK
button on the machine. For
MX870 series, load Legal-sized paper* on the Rear Tray.
* Legal may not be available depending on the country or region of purchase.
Check 6: Is Page size set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal)?
(MX350 series)
If Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal), the received fax will not
be printed and will be stored in memory (Memory Reception). Set Page size to A4,
8.5"x11"(LTR), or 8.5"x14"(Legal).
Check 7: Is paper loaded?
If paper is not loaded, received faxes will be stored in memory without being printed. Load
paper, then press the
OK
button.
Page 1028 of 1127 pages
Problems Receiving Faxes
Содержание PIXMA MX870 Series
Страница 27: ...Page top Page 27 of 1127 pages Entering Numbers Letters and Symbols...
Страница 32: ...Page top Page 32 of 1127 pages Setting the Receive Mode...
Страница 55: ...Page top Page 55 of 1127 pages Using Useful Fax Functions...
Страница 71: ...Page top Page 71 of 1127 pages Inserting the USB Flash Drive...
Страница 80: ...Page top Page 80 of 1127 pages Using Various Copy Functions...
Страница 109: ...Page top Page 109 of 1127 pages Loading Paper...
Страница 112: ...Page top Page 112 of 1127 pages Loading Paper in the Cassette...
Страница 126: ...Page top Page 126 of 1127 pages Loading Originals on the Platen Glass...
Страница 129: ...Page top Page 129 of 1127 pages How to Load Originals for Each Function...
Страница 133: ...Page top Page 133 of 1127 pages Originals You Can Load...
Страница 148: ...Page top Page 148 of 1127 pages Cleaning the Print Head...
Страница 193: ...Page top Page 193 of 1127 pages Printing Photos...
Страница 201: ...How Can I Move or Copy the Saved File What Is C1 or C4 Page top Page 201 of 1127 pages Creating an Album...
Страница 210: ...3 Click Print Note See Help for details on the Print Settings screen Page top Page 210 of 1127 pages Printing...
Страница 212: ...Questions and Answers How Can I Move or Copy the Saved File Page top Page 212 of 1127 pages Printing Calendars...
Страница 215: ...See Help for details on the Page Setup screen Page top Page 215 of 1127 pages Selecting the Paper and Layout...
Страница 218: ...See Help for details on the Edit screen Page top Page 218 of 1127 pages Editing...
Страница 220: ...Note See Help for details on the Print Settings screen Page top Page 220 of 1127 pages Printing...
Страница 227: ...Page top Page 227 of 1127 pages Printing...
Страница 234: ...Note See Help for details on the Print Settings screen Page top Page 234 of 1127 pages Printing...
Страница 236: ...Adjusting Images Page top Page 236 of 1127 pages Correcting and Enhancing Photos...
Страница 244: ...Page top Page 244 of 1127 pages Using the Face Brightener Function...
Страница 260: ...Page top Page 260 of 1127 pages Correct Enhance Images Window...
Страница 270: ...Page top Page 270 of 1127 pages Cropping Photos Photo Print...
Страница 274: ...Page top Page 274 of 1127 pages Printing an Index...
Страница 315: ...Page top Page 315 of 1127 pages Borderless Printing...
Страница 320: ...Selecting Scaled changes the printable area of the document Page top Page 320 of 1127 pages Scaled Printing...
Страница 374: ...Page top Page 374 of 1127 pages Smoothing Jagged Outlines...
Страница 406: ...Page top Page 406 of 1127 pages Copying Four Pages to Fit onto a Single Page 4 on 1 Copy...
Страница 504: ...Page top Page 504 of 1127 pages Scanning Multiple Documents at One Time from the ADF Auto Document F...
Страница 531: ...View Use Window Page top Page 531 of 1127 pages Classifying Images into Categories...
Страница 568: ...Defaults Restores the default settings Page top Page 568 of 1127 pages Scan Settings Dialog Box Photos Documents...
Страница 576: ...Defaults Restores the default settings Page top Page 576 of 1127 pages Scan Settings Dialog Box Stack of Documents ADF...
Страница 600: ...Page top Page 600 of 1127 pages Send via E mail Dialog Box...
Страница 622: ...Page top Page 622 of 1127 pages Save Dialog Box...
Страница 670: ...Advanced Mode Tab Page top Page 670 of 1127 pages Scanning in Advanced Mode...
Страница 703: ...Page top Page 703 of 1127 pages Basic Mode Tab...
Страница 759: ...Page top Page 759 of 1127 pages Registering Coded Speed Dial Numbers...
Страница 823: ...Page top Page 823 of 1127 pages Sending a FAX...
Страница 984: ...Page top Page 984 of 1127 pages Jammed Paper Is Not Removed out When Automatic Duplex Printing...
Страница 1033: ...Page top Page 1033 of 1127 pages Problems Sending Faxes...
Страница 1057: ...Page top Page 1057 of 1127 pages Installing the MP Drivers...
Страница 1064: ...Page top Page 1064 of 1127 pages Using Easy PhotoPrint EX...
Страница 1093: ...Page top Page 1093 of 1127 pages How to Set a Network Key Network Password Passphrase...
Страница 1105: ...Page top Page 1105 of 1127 pages Checking Information about the Network...
Страница 1122: ...Advanced Guide About Network Communication Glossary Glossary About Technical Terms Page top Page 1122 of 1127 pages Glossary...