Canon iR C1020 Series, Руководство по обслуживанию

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Chapter 12
12-12
12.1.4 Service cautions
0020-5152
After performing the following service actions, it is necessary to perform Service mode>COPIER>Function>Clear>ERDS-DAT and Service mode>COPI-
ER>Function >INSTALL>COM-TEST. Failure to do so will result in abnormality of the UGW counter transmission.
- System upgrade
- COPIER>Function>Clear>MN-CONT
Also, after replacing the main controller board, all settings must be reprogrammed.
The following settings in service mode must not be change unless there are specific instructions to do so. Changing these values will cause error in communication
with UGW.
Service mode>COPIER>Function>INSTALL>RGW-PORT
10 Unknown error Unknown error Some other kind of communication error has
occurred. Try again after a period of time. If the same
error occurs again, check the UGW status
with the UGW administrator.
11 SOAP Fault SOAP communication
error SOAP communication error has occurred. Check that the value of Service mode>
Function >Install> RGW-PORT is 433.
12 Server response error (NULL) UGW response
error(https
communication error) Displayed when communication with UGW has been
successful, but an error of some sort has prevented
UGW from responding. When (Null) is displayed at
the end of the message, this indicates that there has
been an error in the HTTPS communication method. Try again after a period of time. If the same
error occurs again, check the UGW status
with the UGW administrator.
13 Server response
error(Hexadecimal) UGW response
error(UGW error) Displayed when communication with UGW has been
successful, but an error of some sort has prevented
UGW from responding.(Hexadecimal) displayed at
the end of the message is an error code returned by
UGW. In the case of this kind of error only, [Server
detailed error] is displayed at the end of the error
information. Try again after a period of time.
14 Device internal error Device internal error An internal error, such as memory unavailable, etc.,
has occurred during a device internal error phase. Switch the device OFF/ ON. Or, replace
the device system software. (Upgrade)
15 Server schedule is invalid Schedule transmission
settings are in correct. During the communication test, there has been some
kind of error in the schedule values passed from
UGW. When the error occurs, report the details to
the support department. Then, after the
UGW side has responded, try the
communication test again.
16 Server response time out UGW response time out Due to network congestion, etc., the response from
UGW does not come within the specified time.
(HTTPS level time out) If this error occurs when the
communication test is being run, wait some
time and run the test again.
17 Service not found Service not found
(incorrect path) There is a mistake in the UGW URL, and UGW
cannot be accessed. Check that the value of Service mode >
Function > Install > RGW-ADR is https://
a01.ugwdevice.net/ugw/agentif010.
18 E-RDS switch is set OFF E-RDS is invalid. A communication test has been attempted with the E-
RDS operation switch still OFF. Set Service mode> Function >Install>E-
RDS to 1, and then run Service mode>
Function>Install> COM-TEST.
19 Server schedule does not exist There is no schedule for
the connected device. Blank schedule data have been received from UGW. Check the device settings status with the
UGW administrator.
20 Network is not ready, try later Network not ready Communication attempted without confirming
network connection, just after booting up a device in
which the network preparations are not ready.
(Network connection not established within 60
seconds of device boot up.) Check the network connection, as per the
troubleshooting initial procedures. Run
Service mode>Function> Install<COM-
TEST about 60 seconds after turn on the
device.
21 URL error URL settings error Non-URL text string entered in URL field. Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
22 Proxy address resolution error Proxy address resolution
error Cannot connect to proxy server. Check that the proxy server name is
correct. If the proxy server name is correct,
check the DNS connection, as per the
troubleshooting initial procedures.
23 Server certificate verification
error Server certificate
verification error (URL
check) The server URL and the server certificate URL are not
correct. Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
24 Server specified list is wrong UGW specified list
include wrong value on
the alarm filtering
function. UGW specified list include wrong value on the alarm
filtering function. Check the device settings status with the
UGW administrator.
25 Server specified list is too big UGW specified list is too
big on alarm/alert
filtering function. UGW specified list include wrong value on the alarm
filtering function. Check the device settings status with the
UGW administrator.
26 Server address resolution error UGW server address
resolution error
The UGW server name has not been resolved. Check that the value of Service
mode>Function >Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/
agentif010.If the value is correct, check the
DNS connection, as per the
troubleshooting initial procedures.
Error text string Error description Cause Remedy