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In Command WorkStation, select a job in the

Printed

Held

list.

On Windows, press

Ctrl

and right-click the job. On Mac OS, press

Command

and right-click the job.

In the shortcut menu, click

Create Error Report

Enter information about the job error.

Enter comments and any additional details in the text field, such as steps for Technical Support to reproduce

the error.

Optional: If desired, select

Rasters

to include in the report.

Optional: If desired, select

Color Profiles

to include in the report.

Optional: If desired, select

Email log

to include in the report.

Optional: Attach files to the report, such as a PS file.

Save the job error report to a specified folder.

Runtime error messages

Error messages related to canceling jobs and printing, including Disk Full messages and alerts about loading media,

may display.

Printer not found

Most failures to find a printer on the network are due to conflicting or missing name or address settings for the

imagePRESS Server. You must enter names in specific places.
The required names are:

•

TCP/IP host name (also known as the DNS name), which is defined by your organization.

•

Enter the host name as the Server Name in imagePRESS Server Setup.

•

Remote printer (internal machine) name. Use one of the following:

•

hold

•

direct

•

virtual printers

•

sequential

Note:

If you change the DNS name (TCP/IP host name) of the imagePRESS Server, you must reconfigure one of the

utilities on each computer.

Configuration and Setup

Troubleshooting

121

Содержание imagePRESS Server B5000

Страница 1: ...Please read this guide before operating this product After you finish reading this guide store it in a safe place for future reference ENG Configuration and Setup Configuration and Setup ...

Страница 2: ... 2015 Electronics For Imaging Inc The information in this publication is covered under Legal Notices for this product 45136493 27 July 2015 45136493 ...

Страница 3: ...7 Restricting IP addresses and ports 17 Secure Printing 17 LDAP authentication 17 Windows Firewall 18 Antivirus protection 18 Removable hard disk drive 18 Network requirements 18 Network protocols 18 Windows networks 18 AppleTalk networks only for font download support 19 UNIX networks 19 Connector panel 20 Prepare to set up the imagePRESS Server 22 Ethernet connection 22 To connect to the network...

Страница 4: ... Display window 31 imagePRESS Server tabs 33 Access Setup from the printer control panel 35 Server setup options 36 General 36 Select Language 37 Jobs 38 Job Log 40 Date and Time 41 Change Password 42 Network setup options 43 Port 43 Protocol 44 Services 55 Printer setup options 67 General 67 USB 68 Print Form Setup 69 Dept ID Management 73 PDL setup options 74 PS Setup Options 74 PCL Setup Option...

Страница 5: ...7 PS options 87 Allow Courier Substitution 88 Print to PS Error 88 Default Paper Sizes 88 Convert Paper Sizes 88 Scale to Fit 89 Resolution 89 Cover Page 89 Print Master 89 Cache PDF and PS Objects 90 PCL options 90 Default Orientation 90 Form Length 90 Font Size pt 90 Font Pitch char in 91 Symbol Set 91 Font Source 91 Font Number 91 Append CR to LF 91 Paper Size for System Pages 91 Printer Defaul...

Страница 6: ...ng Check Now 99 Ensuring virus free operation of the imagePRESS Server 100 To scan the imagePRESS Server from a client computer 100 Control power to the imagePRESS Server 100 Start the imagePRESS Server 103 Shut down restart or reboot the imagePRESS Server from the monitor 104 Shut down restart or reboot the imagePRESS Server from the printer control panel 104 Shut down restart or reboot from the ...

Страница 7: ...Me cloud printing 115 Understanding Mismatch Action 115 VDP search path 117 Set common global search paths 117 User defined search paths for a single job 118 Map a network drive 118 Maintaining optimal imagePRESS Server performance 118 Troubleshooting 120 Job error reports 120 Runtime error messages 121 Printer not found 121 Cannot connect to the imagePRESS Server with utilities 122 Cannot connect...

Страница 8: ...Configuration and Setup Contents 8 ...

Страница 9: ...fers to Aero imagePRESS Server in illustrations and examples Printer Canon imagePRESS C10000VP C8000VP imagePRESS Server Canon imagePRESS Server B5000 B4000 imagePRESS Server B5000 Canon imagePRESS Server B5000 imagePRESS Server B4000 Canon imagePRESS Server B4000 Mac OS All supported Mac operating systems For a complete list see System Requirements in Configuration and Setup Windows All supported...

Страница 10: ...configure network settings for the imagePRESS Server This allows the imagePRESS Server to query the network for zones servers and server based queues Whenever you change the configuration of the imagePRESS Server printer or network at your site alter the settings to correspond to the changed environment Changing network or port settings may require that you make changes to other setup options as w...

Страница 11: ...eded for printing install user software and connect computers to the network The software installation is described in Printing Safety warning Do not lift the imagePRESS Server as shown in the following illustration Configuration and Setup Introduction 11 ...

Страница 12: ...orkStation For more information see Command WorkStation Help User authentication The term user authentication means that the imagePRESS Server verifies that the user who is sending a job belongs to a group that has printing privileges You can control user authentication on the imagePRESS Server from Configure in Security Printing Privileges Note the following By default Allow printing from is set ...

Страница 13: ...on page 13 Operator privileges on page 14 Operating system password Since the imagePRESS Server is a Windows based system a password for the Windows operating system is required The operating system password is separate from the Administrator and Operator passwords see Set the operating system password on page 97 Important The default Windows operating system password is Fiery 1 case sensitive We ...

Страница 14: ...magePRESS Server if allowed by the administrator Guest privileges no password Users do not need a password to log on as a Guest from job management applications Guests can view the status of active jobs but cannot make changes to jobs or to the imagePRESS Server state Print connections Several print connections are available which determine how users can submit jobs to the imagePRESS Server and su...

Страница 15: ...imagePRESS Server is ready The job is then processed as soon as the previous job is finished and before the next queued job is processed The Direct connection is intended for downloading fonts and for use with test applications that require back channel information from the imagePRESS Server Generally we do not recommend using Direct connection to print jobs Note To download fonts to the imagePRES...

Страница 16: ... are received by the imagePRESS Server To specify Sequential Print settings see Configure Job Submission Sequential Print Although the imagePRESS Server attempts to retain the order of jobs sent to the Sequential Print queue users can disrupt the printing order with any of these options or actions Rush Print Print Next Process Next Suspend on Mismatch Preview Hold Send a job to the Direct connecti...

Страница 17: ...le types The imagePRESS Server also ignores emails in RTF Rich Text Format or HTML Hypertext Markup Language format and any included JavaScript code You can define lists of authorized email addresses on the imagePRESS Server Any email that the imagePRESS Server receives from an email address that is not in the authorized list is deleted For more information see Managing Email address books on page...

Страница 18: ... disk drive If you have this option you can lock the hard disk drive for saving files and then remove it to a secure location after turning off the imagePRESS Server For more information see the documentation that accompanies this option Network requirements You must configure network servers to provide users with access to the imagePRESS Server as a network printer Before you install the imagePRE...

Страница 19: ... if you enable AppleTalk To allow Mac OS computers to access Bonjour printers you must enable Bonjour You can find related settings in the following locations In Configure see Network AppleTalk In Configure see Network Bonjour UNIX networks You must configure the imagePRESS Server to work with UNIX networks Note the following information about using UNIX networks with the imagePRESS Server When yo...

Страница 20: ...nnect the imagePRESS Server to the network with a network cable Before you install the imagePRESS Server on the network we strongly recommend that you read Stages of installation on the network on page 10 One of the steps is to physically connect the imagePRESS Server to the network with a network cable Use the network port on the imagePRESS Server Important When the imagePRESS Server is in use do...

Страница 21: ...s to 1 Power connector 2 Power switch I Power ON O Power OFF 3 USB ports x2 4 Monitor DVI I port 5 USB ports x2 6 USB ports x2 7 Printer interface port 8 Network port straight through Ethernet port 9 Ethernet crossover port Configuration and Setup System requirements 21 ...

Страница 22: ...ver To prepare for printing at your site you must do some initial set up to specify the network environment and the types of printing you do Before you set up the imagePRESS Server decide the levels of access to implement such as passwords and other security features that the imagePRESS Server offers Because many of these security features are interconnected review the information to plan for an e...

Страница 23: ...RESS Server Ethernet port without authorization consider securing the Ethernet port 3 Power on the printer Note The printer must be on before you start the imagePRESS Server 4 Power on the imagePRESS Server by moving the power switch to the ON position and then pressing the power button For more information about powering on the imagePRESS Server see Control power to the imagePRESS Server on page ...

Страница 24: ... Windows 8 Windows 8 Pro Windows 8 Enterprise Windows 8 1 Windows 8 1 Windows 8 1 Pro Windows 8 1 Enterprise Windows Server 2003 Standard Enterprise Datacenter Note Results cannot be guaranteed if Windows Server 2003 is used Please see the note under Operating System Windows Server 2003 SP1 64 bit only R2 Note Results cannot be guaranteed if Windows Server 2003 is used Please see the note under Op...

Страница 25: ...kStation 500MB 1GB recommended Networking protocol TCP IP EtherTalk Bonjour WebTools requirements The following are required to use WebTools Requirement Description Internet browser Windows Internet Explorer 10 or later Firefox 31 0 or later Chrome 37 0 or later Mac OS Safari 7 or later Firefox 31 0 or later Chrome 37 0 or later Note Microsoft releases frequent updates to Internet Explorer Because...

Страница 26: ...releases frequent updates to Internet Explorer Because support cannot be guaranteed for all versions use the specified version for best results On Mac OS some versions of Firefox may not allow you to enter passwords into Configure If this occurs use Safari instead Command WorkStation requirements The following are required to install and use Command WorkStation Requirement Descriptions Processor W...

Страница 27: ...o display Help files If the browser has the advanced Internet option enabled to display notifications about script errors it may display a warning window before displaying a Help file To avoid the warning window clear the Display a notification about every script error option on the Advanced tab in the Internet Options dialog box A warning message may also appear in the Status bar but the content ...

Страница 28: ...ac OS Notes Adobe Acrobat 9 10 11 9 10 11 Adobe CS CS5 5 CS 6 Creative Cloud CS5 5 CS 6 Creative Cloud Adobe CS includes Photoshop Illustrator and InDesign Adobe Illustrator CS5 5 CS 6 Creative Cloud CS5 5 CS 6 Creative Cloud Adobe InDesign CS5 5 CS 6 Creative Cloud CS5 5 CS 6 Creative Cloud Adobe PageMaker 7 Supported on 32 bit only Adobe Photoshop CS5 5 CS 6 Creative Cloud CS5 5 CS 6 Creative Cl...

Страница 29: ...ccess to all the settings use Configure access methods described below For more information see Access Setup from the printer control panel on page 35 Remote access to Setup on the printer control panel You can access the printer control panel functions remotely through the Canon Unity Display on the imagePRESS Server The imagePRESS Server can be accessed through the Fiery Advanced Controller Inte...

Страница 30: ... shows the printer control panel keys and two dials that are related to the Fiery Ticker and indicate processing and printing speeds All the imagePRESS Server functions that are available through the printer control panel can be accessed through the Unity Display Note Contact your authorized service support center for instructions on how to enable Unity Display The Canon Unity Display can be acces...

Страница 31: ... return to the main printer control panel screen at any time by pressing the Main Menu button Canon Unity Display window The Canon Unity Display allows you to access the printer control panel functions remotely through the imagePRESS Server Note Only some of the keys on the printer control panel are represented in the Canon Unity Display window Refer to the printer documentation for a description ...

Страница 32: ...main menu of the printer control panel Quick Menu key Press to view the Quick Menu which contains all the functions that have been marked as favorites If user authentication is being used the Quick Menu is specific to the current login Status Monitor Cancel key Press to view the current list of jobs You can use this list to view job status cancel a job and check printer status information such as ...

Страница 33: ...enter numerical values if required Refer to the printer documentation for information about the functions of the asterisk and hash keys and how to toggle the number keys between numbers and letters imagePRESS Server tabs You can access imagePRESS Server functions from the printer control panel For information about how to access these tabs see Access imagePRESS Server functions from the printer co...

Страница 34: ...ld List of held jobs Printed List of printed jobs Secure List of jobs sent using Secure Print USB The content of a USB storage device PrintMe PrintMe cloud printing is a feature that allows users with a PrintMe subscription to print their documents to the imagePRESS Server that are uploaded to the PrintMe cloud printing service This option appears only if you turn on PrintMe in Configure Info The ...

Страница 35: ... to run a diagnostic on the video board Calibrate Calibrate the imagePRESS Server using ColorCal For more information see Color Printing If an Administrator password has been set you must enter it to access Calibration Note Calibration can only be performed using paper sizes that are A4 Letter or greater Trays that are loaded with smaller paper are not included in the list of tray options Access S...

Страница 36: ...s Server Name Sets the name of the imagePRESS Server on the network 15 characters maximum Note If you set up more than one imagePRESS Server do not assign them the same name Server Comments Provides optional information about the imagePRESS Server 64 characters maximum Only alphanumeric characters and the hyphen are allowed Workgroup or Domain Specifies the name of the Workgroup or Domain Use Char...

Страница 37: ... Server Settings On default Off Contact Info Enter information about who to contact when you have an issue with the imagePRESS Server or the printer Settings Fiery Contact Name Fiery Contact Phone Fiery Contact Email Printer Contact Name Printer Contact Phone Printer Contact Email Select Language Select the language and region of the imagePRESS Server Server Language Specify the language of the im...

Страница 38: ...e Printed queue without resending them to the imagePRESS Server Settings On default Off Jobs Saved in Printed Queue Specifies the number of jobs to save in the Printed queue When the imagePRESS Server reaches the number and the next job prints the oldest job is removed and the newest job is added Note This option is only available when Enable Printed Queue on page 38 is selected Settings 1 2000 de...

Страница 39: ... is on all jobs sent through Direct Connection are canceled Settings On Off default Secure Erase Clears data that is stored on the imagePRESS Server hard disk drive in a secure manner when a job is deleted Note If Enabled Printed Queue on page 38 is on Secure Erase does not work For more information see Securely clearing job data on page 108 Settings On Off default Enable Suspend on Mismatch Selec...

Страница 40: ...Cancel Processing Upon Mismatch Cancels processing when a job cannot print because of missing resources For an overview of Mismatch options see Understanding Mismatch Action on page 115 Settings On default Off Job Log Select settings that determine how the Job Log prints Require Password to Print Job Log Require users to enter the Administrator password before they can print or delete the Job Log ...

Страница 41: ...Enter Time Server Enter a time server If you select a time server with Select Time Server on page 41 this option automatically updates to match Note This option is only available when Set Time Automatically on page 41 is selected Settings Entered by the user Select Time Server Select a time server If you select a time server with this option Enter Time Server on page 41 automatically updates to ma...

Страница 42: ...ge Password Change the Administrator and Operator passwords Enter Password The password can be any combination of letters and numbers to a maximum of 19 characters Settings Entered by the user Verify New Password Retype the new password exactly as you typed it initially The new password is in effect after you save changes and restart the imagePRESS Server Settings Entered by the user Login Timeout...

Страница 43: ...s Settings 10 Mbps Half Duplex 100 Mbps Half Duplex Auto default 10 Mbps Full Duplex 100 Mbps Full Duplex 802 1x The imagePRESS Server can seek authentication from an 802 1x authentication server such as a RADIUS server often through an intermediate access point an authenticator The imagePRESS Server seeks this authentication at startup or when the Ethernet cable is disconnected and reconnected If...

Страница 44: ...ntication from an 802 1x authentication server Note This option is only available when Enable 802 1x Authentication on page 43 is selected Use ASCII code characters 63 characters maximum It is possible to enter more but the supported length is 63 characters maximum Although you can enter characters other than ASCII code characters only ASCII code characters are guaranteed for authentication Settin...

Страница 45: ... imagePRESS Server because this range is used for the local network connected to the printer If you would like to use this IP address range for the imagePRESS Server please contact your authorized service support center Note This option is available when Get IP Address Automatically is not selected Settings 127 0 0 1 default Subnet Mask Set the subnet mask for printing with TCP IP on your network ...

Страница 46: ...nter the IP address of the primary DNS server Secondary DNS Enter the IP address of the secondary DNS server DNS Suffix Enter the DNS domain name of the imagePRESS Server Use WINS Broadcasts from SMB devices cannot pass across a router without a WINS server Setting up the WINS server is outside the scope of this manual To find out if a name server is available contact your network administrator Se...

Страница 47: ...d The corresponding router needs to exist on the network to create a stateless address Note IPv6 supports HTTP IPP LPR Port 9100 SMB and SNMP protocols The behavior of SMTP POP and SLP protocols is not guaranteed when enabled Settings On default Off IPv6 Address Automatically displays the imagePRESS Server IPv6 address IPv6 has the following limitations DDNS feature is not supported DHCPv6 is not ...

Страница 48: ...IP Port Setup For increased network security implement TCP IP port filtering by closing unused ports Enable Ports Settings On default Off Close any unused ports to help control inbound access from the network Deselecting the check box next to the port number causes the port to reject inbound access from the network All ports not listed in the following table are closed For a complete list of ports...

Страница 49: ...bout basic ports on page 51 for specific port numbers These ports provide Command WorkStation and the printer driver Two Way Communication feature Canon Ports See Information about basic ports on page 51 for specific port numbers Closing these ports prevents access to printer network functions and printer driver functions We recommend opening the ports for full access to the printer network functi...

Страница 50: ...ect Port Range combined Add Port Press to specify a port to add Settings 1 65535 default is 1 Add Port Range Press to specify a range of ports to add From Port Enter the starting port of the range To Port Enter the ending port of the range The value must be greater than the starting value entered in From Port Settings 1 65535 default is 1 Redirect Port Press to specify a port to redirect Original ...

Страница 51: ...pecify ports or a range of ports to delete If no ports have been added a message displays to indicate that no ports exist Information about basic ports The following table lists all the basic ports available on the imagePRESS Server Basic ports are used for printing or other job management functions Note Basic ports are not subject to the filtering settings specified in Setup Other Ports on page 5...

Страница 52: ...tilities 8021 8022 Fiery utilities 8080 RUI 8090 Fiery utilities 8443 Canon utilities 9002 9023 Canon utilities 9100 9103 Port 9100 9906 Fiery utilities 10000 10100 Canon utilities MEAP 18021 Fiery utilities 18022 Fiery utilities 18080 Canon utilities 18081 Fiery utilities 18082 EFI port Note This port is not listed in the interface 18443 Canon utilities Configuration and Setup Setting up from the...

Страница 53: ...a range of IP addresses that the imagePRESS Server permits or rejects This prevents unlimited access to the imagePRESS Server over your network and ensures network security in your environment Specify an end IP address that is larger than the start IP address You may create up to 6 filters ranges of IP addresses to permit or reject 0 0 0 0 and 255 255 255 255 are not valid IP addresses Settings On...

Страница 54: ... When Edit Filter is pressed the Edit IP Address Range window appears Filter Policy Settings Accept default Deny From Enter the starting IP address for the range To Enter the ending IP address for the range Delete Filter Use to delete an existing filter user defined range of IP addresses for filtering AppleTalk Enable AppleTalk Select whether you have an AppleTalk network connected to the imagePRE...

Страница 55: ...cular print connection Hold Print or Direct on the imagePRESS Server without other networking software For information about setting up a Windows computer for Windows printing see Printing and the documentation that accompanies Windows Windows printing runs via TCP IP so you must configure TCP IP on the imagePRESS Server and on all computers that use Windows printing Settings On default Off LPD En...

Страница 56: ...ttings On default Off Port 9100 Queue Specify the imagePRESS Server print connection for downloading jobs to Port 9100 This field lists the standard print connections and any published virtual printers Only the print connections you have published are available Settings Direct Print Queue default Hold Queue Sequential Print Virtual printers Timeout sec Specify the maximum amount of time to elapse ...

Страница 57: ...ify passive mode FTP NOOP No action HELP P Provide help for FTP server QUIT Terminate connection USER username PASS password Provide user name and password for FTP server ABOR abort Abort the connection CWD change working directory Change working directory REIN reinitialize Reinitialize connection REST restart Restart the file transfer Use FTP Passive Mode When this option is selected the FTP serv...

Страница 58: ...t the user name and password are valid Settings On Off default Timeout sec Specify the timeout Settings 30 300 default is 30 LDAP Enable LDAP Select this option to use an LDAP server The imagePRESS Server communicates with corporate servers using the Lightweight Directory Access Protocol LDAP v3 which is based on RFC2251 Through the use of LDAPv3 the imagePRESS Server accesses email addresses The ...

Страница 59: ... using either Secure Socket Layer SSL by default or Transport Layer Security TLS if the LDAP server supports TLS Settings On Off default Authentication Required Select if queries to your LDAP server require authentication Settings On Off default Authentication Type Depending on the setting enter the User Name Password and Domain for the authentication Note This option is only available when Authen...

Страница 60: ... access to the LDAP server This information is used if the authentication method is Simple or GSSAPI Password Enter the password for access to the LDAP server This information is used if the authentication method is Simple or GSSAPI If you use GSSAPI authentication the password is encrypted when it is sent across the network Domain Type the name of the domain in which the LDAP server exists This i...

Страница 61: ...et Printing Protocol IPP You must select Enable Web Services You can only print to the Print queue when you use IPP The Direct connection and the Hold queue are not supported with IPP For information about setting up user computers to use IPP printing see Printing Settings On default Off SNMP Enable SNMP Select to enable SNMP communication over an IP connection Settings On default Off Restore SNMP...

Страница 62: ...te Yes Yes Yes Note Some utilities require that you set the security level to Minimum in an SNMP v1 environment Read Community Name Specify the SNMP Read Community Name When it is changed the new community name must be entered to read any information in Configure You can use a maximum of 32 ASCII characters including spaces for the community name A space at the beginning or end of the name is auto...

Страница 63: ...in default Authentication Type Select the type of authentication Settings MD5 default SHA Authentication Password Enter the password for reading MIB Management Information Base values based on the secure user name Privacy Type Select the type of encryption algorithm Settings None DES default Privacy Password Specify the privacy password Use Dedicated Community Select to use dedicated community Set...

Страница 64: ... 32 ASCII characters for Scope Note You cannot use the following characters for Scope Proxy If the imagePRESS Server is behind a firewall which is not allowing direct Internet access the site administrator can configure a proxy server to provide the imagePRESS Server with Internet access HTTP If the imagePRESS Server is behind a firewall a proxy server is required to provide internet access for th...

Страница 65: ...roxy server for security purposes for example if your FTP server uses a proxy server Enter the appropriate information in the following sub options Settings On Off default Address Type the IP address of the proxy server on your network Settings 127 0 0 1 default Port Type the port number of the proxy server on your network Users must enter this port number at the imagePRESS Server when they send j...

Страница 66: ... add or remove the imagePRESS Server from the network This allows Mac OS computers or Windows computers that support Bonjour to detect and connect to the Bonjour enabled imagePRESS Server for printing Settings On default Off Bonjour Service Name Enter the Bonjour service name This name can be a maximum of 64 characters Note The last 3 bytes of the MAC address are automatically appended to the Bonj...

Страница 67: ...gs On Off default Printer setup options To access Printer setup options from the printer control panel press the Main Menu button press Show All then press Fiery Tools Setup Printer For more information see Access Setup from the printer control panel on page 35 General Use these settings to specify the basic characteristics of the printer Note The Hold queue Print queue or both must be published t...

Страница 68: ...ed or downloaded to the Hold queue can be printed only by copying or moving the jobs to the Print queue for example with Command WorkStation Note If you select Internet Printing Protocol for the printer protocol on Mac OS X v10 7 choose either Direct Connection or the Print Queue in the Queue field Selecting the Hold Queue is not supported Settings On default Off Allow Printing From When set to Al...

Страница 69: ...s of a document to print Settings 1 9999 default is 1 Advanced Smoothing Select whether to smooth the edges of text curved line art and ornamental characters Adjusts text objects by making them thicker in a vertical direction Select Level 1 to smooth objects Select Level 2 to further smooth objects compared to Level 1 Settings Off default Level 1 Level 2 Advanced Smoothing for Graphics Specify whe...

Страница 70: ...screening see Printing Settings Standard default Resolution Error diffusion Gradation Pattern 1 Pattern 2 Pattern 3 Pattern 4 Pattern 5 Pattern 6 Pattern 7 2 Sided Printing Use this option to print on both sides of the paper For more information about duplex 2 sided printing see Printing Settings Off default Long Edge Binding Short Edge Binding Configuration and Setup Setting up from the printer c...

Страница 71: ...rse or Fine to smooth the gradation if you see banding in your print job Coarse provides more gradation smoothing than Fine Settings Off default Fine Coarse Image Compression Optimization Select On to achieve a good balance between image quality and compression The imagePRESS Server uses extremely efficient lossless compression to ensure that pages are delivered to the printer fast enough to preve...

Страница 72: ...ection You can specify this option when the finisher is attached Settings Collate Without Shift default Group Without Shift Collate Group Cross Collate Cross Group Note The available options depend upon the finishers attached to the printer Text Width Adjustment Color Specify whether to adjust text width for all colors or for black only Settings All default Black only Text Width Adjustment Adjusts...

Страница 73: ...tion is horizontal For long edge feed the long side is recognized as horizontal and the short side is recognized as vertical For short edge feed the long side is recognized as vertical and the short side is recognized as horizontal Settings Off Level 1 default Level 2 Dept ID Management Enable Dept ID This feature allows you to print imagePRESS Server information pages including PS Test Page and F...

Страница 74: ...ord are set from the printer If the department ID and password are set from the printer and the printer is set so it only accepts printing with the department ID and password the printer does not allow you to print imagePRESS Server information pages or perform scans without the department ID and password This function is called Allow Printer Jobs with Unknown IDs the default is On For more inform...

Страница 75: ...aper Sizes is set to Metric jobs are printed Letter 11x17 size This also includes imagePRESS Server system pages such as the Start Page Test Page and Job Log Settings No default Letter 11x17 A4 A3 A4 A3 Letter 11x17 Allow Courier Substitution Select to substitute Courier for fonts that are unavailable when you download files to the imagePRESS Server or when you print a document for which you do no...

Страница 76: ...Page Specify whether to print a cover page job summary containing the name of the user who sent the job document name imagePRESS Server name time the job was printed the number of pages printed and the job status If a PostScript error occurs and the Print to PS Error option is set to Yes the cover page lists the PostScript error message instead of the job status Note The user can enable disable th...

Страница 77: ...t list The standard fonts are listed in order The font numbers however are not displayed Settings 0 999 default is 0 Font Source Specify the PCL font source to be enabled Settings Internal default Softfont Form Length Set the number of lines to be printed per page in PCL jobs Settings 5 128 default is 60 Paper Size for System Pages Specify the default set of paper sizes on which PCL system pages a...

Страница 78: ...s 0 44 99 99 default is 10 Font Size pt If the default PCL font selected in Font Number represents a proportionally spaced scalable font determine the point size height of the font Settings 4 0 999 75 default is 12 00 Symbol Set Choose the PCL symbol set that best matches the needs of users printing to the imagePRESS Server Settings See the user interface for a complete list VDP Setup Options Free...

Страница 79: ...g PrintMe Enables the imagePRESS Server to process native document file formats Instructs the imagePRESS Server to use the PrintMe method to convert native document file formats Settings On Off default Configuration and Setup Setting up from the printer control panel 79 ...

Страница 80: ...igure see Command WorkStation Help Start Configure from WebTools You must log in as Administrator to access Configure from WebTools 1 Open an Internet browser and type the IP address of the imagePRESS Server 2 In WebTools on the Configure tab click Launch Configure Note If a message about an untrusted connection appears or you are asked whether you want to proceed you can safely ignore the message...

Страница 81: ...ck Yes A pop up displays and lets you know that the import was successful 8 Reopen WebTools using the hostname of the imagePRESS Server from step 2 on page 81 for example https hostname The URL now starts with https the lock icon is green rather than red and the lock icon is not crossed out Note If you use the IP address rather than the hostname the untrusted connection messages still appear You m...

Страница 82: ...plied If you want to see the settings applied by the selected print environment for the imagePRESS Server we recommend that you complete initial setup through Fiery Setup Wizard and print a Configuration page If you want to see what the factory default settings are print a configuration page before you use Fiery Setup Wizard It is also important to note that Fiery Setup Wizard is only available fo...

Страница 83: ...to each print environment The default settings provided in this document are the system defaults and do not conform to any particular print environment Print Environment Description Graphic Arts Proofing Use if your users require advanced proofing capabilities superior image quality rendering styles and expert calibration setting of the printer Office Workgroup Use if your users want to maximize t...

Страница 84: ...s not complete message click the Click here to continue link Fiery Setup Wizard opens Start Fiery Setup Wizard from Command WorkStation You must be logged in as Administrator to use Fiery Setup Wizard If you need to know which settings are applied by print environments we recommend that you perform initial setup through Configure instead Fiery Setup Wizard does not include information about which ...

Страница 85: ...d installers for printer drivers and other software directly from the imagePRESS Server You do not need a password to use this feature For more information see Printing and Utilities Docs Docs allows users to access manage and modify jobs in their mailboxes on the imagePRESS Server and submit jobs to the imagePRESS Server You do not need a password to use this feature Configure Configure allows yo...

Страница 86: ...u need to use a supported Internet browser and have the IP address or DNS name of the imagePRESS Server available Start an Internet browser and type the IP address or DNS name of the imagePRESS Server Configuration and Setup WebTools 86 ...

Страница 87: ...o longer supported These settings still display in the Scan portion of Configure but are not valid APPE options To access the APPE options choose Configure RIP APPE Enable Adobe PDF Print Engine APPE Allows native PDF processing and rendering without the need to convert the job from PDF to PS on the imagePRESS Server Settings On default Off Use Adobe PDF Print Engine Preferred as Default for PDF J...

Страница 88: ...rver prints the available portion of a print job when it encounters a PostScript error Select Yes to print the portion of the job that was processed before the error occurred Select No to cancel the print job entirely when a PostScript error is encountered Leave this option at No unless you encounter printing problems Settings No default Yes Default Paper Sizes Select the default set of paper size...

Страница 89: ...size is larger than the selected paper size the document is cropped to the paper size when printed Settings Off default On Note If this setting is changed after a document is processed the document must be reprocessed Resolution Specifies the resolution when the job prints Settings 600 dpi 1200 dpi default Cover Page Specify whether to print a cover page job summary containing the name of the user...

Страница 90: ...le Settings Off On default PCL options To access PCL options do one of the following Choose Configure RIP PCL settings From the printer control panel press the Main Menu button press Show All if Fiery is not visible and then press Fiery Tools Setup PDL PCL settings Default Orientation Determine whether the text or image is oriented along the short edge of the paper Portrait or the long edge of the...

Страница 91: ... default is 10 Symbol Set Choose the PCL symbol set that best matches the needs of users printing to the imagePRESS Server Settings See the user interface for a complete list Font Source Specify the PCL font source to be enabled Settings Internal default Softfont Font Number Designates the default font for the imagePRESS Server To determine font numbers print the PCL Font list The standard fonts a...

Страница 92: ...ings Auto default PCL PS VDP options To access VDP options do one of the following Choose Configure RIP VDP From the printer control panel press the Main Menu button press Show All if Fiery is not visible and then press Fiery Tools Setup PDL VDP Freeform 1 Record Length Defines the length of each record either based on the number of pages in the variable job or the number of pages in the FreeForm ...

Страница 93: ...r all jobs for the following types of variable data printing elements common resources PPML objects and VPS objects Enter a path accessible from the imagePRESS Server Enter the path in either of the following formats servername foldername E foldername where E indicates the letter of a mapped drive If Remote Server authentication is required select Remote Server Authentication then enter the user n...

Страница 94: ...st useful when print jobs are typically longer than one or two pages If jobs are typically less than 10 20 pages select Multiple jobs to process multiple print jobs simultaneously If jobs are typically longer than 10 20 pages select Single job to split individual jobs into sections that are processed simultaneously Note The most efficient selection depends upon the number and type of jobs being pr...

Страница 95: ...ght Presets Scan Settings FreeForm VDP Resources Paper Catalog Virtual Printers Server Presets Fonts Job Log For information about how to back up and restore from Command WorkStation see Command WorkStation Help The Export Import feature in Paper Catalog allows you to backup and restore Paper Catalog separately from the Backup Restore feature on the imagePRESS Server For information about this fea...

Страница 96: ...system crash or a hard disk failure After reinstalling system software you can create a new system backup partition of the imagePRESS Server load a system recovery partition to restore the imagePRESS Server to an earlier state or use utilities to troubleshoot and administer the imagePRESS Server To back up and restore with Fiery System Installer you will need the imagePRESS Server System Software ...

Страница 97: ...the operating system password Since the imagePRESS Server is a Windows based system a password for the Windows operating system is also required which is separate from the imagePRESS Server Administrator and Operator passwords Use the Fiery Advanced Controller Interface FACI if available or establish a remote connection to the imagePRESS Server For more information see Remote Desktop on page 107 N...

Страница 98: ...nstalled you cannot print to the imagePRESS Server It may need to reboot several times Check Now The Check Now feature in System Updates allows you to view or install available updates between scheduled system updates or view a list of previously installed updates To access Check Now you must use the Fiery Advanced Controller Interface FACI or establish a remote connection to the imagePRESS Server...

Страница 99: ... updates and send notification Automatically downloads updates to the imagePRESS Server but does not install them A notification that updates have been downloaded is sent After the updates are downloaded they must be installed manually Send notification when updates are available A notification is displayed in the imagePRESS Server taskbar when new updates are available for download from the Updat...

Страница 100: ... published in Server Setup and Printer Setup In Server Setup disable the Printed queue In Printer Setup disable the Direct connection Print queue Sequential Print queue and Hold queue 3 Map the imagePRESS Server to a drive letter 4 Run the antivirus application For details see the documentation that accompanies your antivirus application Typically scanning is complete within 10 minutes 5 Re enable...

Страница 101: ...gure 3 Canon imagePRESS Server B5000 B4000 front panel Callout Refers to 1 Control panel 2 DVD drive 3 Eject button 4 Power button 5 Reset button 6 USB ports x2 Configuration and Setup Administration 101 ...

Страница 102: ...ers to 1 Power connector 2 Power switch I Power ON O Power OFF 3 USB ports x2 4 Monitor DVI I port 5 USB ports x2 6 USB ports x2 7 Printer interface port 8 Network port straight through Ethernet port 9 Crossover Ethernet port Configuration and Setup Administration 102 ...

Страница 103: ...SB ports x2 6 Printer interface port 7 Network port straight through Ethernet port 8 Crossover Ethernet port 9 Monitor VGA port Start the imagePRESS Server 1 Make sure that the printer is on Note The printer must be on before you start the imagePRESS Server 2 Make sure that the imagePRESS Server power cable is connected Configuration and Setup Administration 103 ...

Страница 104: ... processing wait at least five seconds after the system reaches Idle before you proceed 3 Close all applications except Fiery Ticker 4 If you want to restart the imagePRESS Server software without rebooting the Windows operating system shut down the printer first and then Right click Fiery Ticker and select Server Actions then click Restart Fiery This restarts the imagePRESS Server system software...

Страница 105: ... Show All 4 Press the Fiery logo and then press Tools 5 Press Restart Server 6 Select one of the following Reboot Server Completely restarts the imagePRESS Server both the imagePRESS Server system software and the Windows operating system software on the imagePRESS Server Restart Server Restarts the imagePRESS Server system software but not the Windows operating system software on the imagePRESS S...

Страница 106: ...down both the printer and the imagePRESS Server you must shut down the printer first If you shut down the imagePRESS Server before the printer is completely off an error may occur 2 Make sure that the imagePRESS Server is not receiving processing or printing any files If the system has just finished processing wait at least five seconds after the system reaches Idle before you proceed 3 If you wan...

Страница 107: ...from the FACI Make changes only through Configure Important You must enable Remote Desktop on both the imagePRESS Server and on the client computer Connect to the imagePRESS Server using Remote Desktop You can access the imagePRESS Server from a remote Windows computer This remote connection allows you to use the imagePRESS Server as you would other Windows computers You can also use Remote Deskto...

Страница 108: ...t If problems with the hard disk drive occur extended storage of the following data cannot be assured Third party fonts Print jobs Color profiles including profiles downloaded or edited using Spot On Job notes and instructions Scanned image data Jobs edited using Impose Variable data documents Address books imagePRESS Server configuration information list of all the settings currently in effect In...

Страница 109: ...e hard disk drive and can possibly be recovered with disk recovery tools Secure Erase clears job data securely from the hard disk drive after a job is deleted When data is getting cleared each job file is overwritten three times Secure Erase applies to jobs only after they have been deleted It is not recommended to enable Secure Erase only on a single file basis Keep Secure Erase enabled at all ti...

Страница 110: ...RESS Server is manually powered off before the deletion of a job is finished the job may not be fully deleted To determine whether job deletion has finished verify the status in Command WorkStation Printing from a USB flash drive You can save PS EPS PCL TIFF and PDF files to a USB flash drive and print those files on the imagePRESS Server To print files automatically when you connect the USB flash...

Страница 111: ...address books The email address books are used to verify users when they submit print jobs by emailing attached files to the imagePRESS Server You can retrieve an address book add an address delete an address or clear the entire book You can manage the email address books by sending an email message in a particular format to the imagePRESS Server as described in Administrator commands for managing...

Страница 112: ... procedure provides an example of how to use an email application to retrieve an address book from the imagePRESS Server 1 Start your email application 2 Open a new message window 3 Type the email address of the imagePRESS Server in the To line 4 Type the command and the address book name in the Subject line For example to retrieve the Print address book type GetAddressBook Print 5 Send the messag...

Страница 113: ...xample Added to Address Book Print List of addresses added to the address book The imagePRESS Server also lists any addresses that cannot be added and includes the reason To clear an address book ClearAddressBook name of address book For example ClearAddressBook User N A Address Book name of address book cleared Address Book name of address book not cleared For example Address Book User cleared If...

Страница 114: ...nd select Publish Print Queue b Select IPP c Click Web Services for Devices WSD and select Enable WSD d Click Direct Mobile Printing and select Enable Direct Mobile Printing 4 Click Network Bonjour and select Enable Bonjour Additional Direct Mobile Printing requirements Direct Mobile Printing requires network and security configuration to print jobs sent from mobile devices Follow these configurat...

Страница 115: ...t of the user documentation set Configure PrintMe cloud printing You must set up the imagePRESS Server through Configure to enable PrintMe cloud printing 1 In Configure as Administrator click Job Submission PrintMe and then select Enable PrintMe 2 Optional If you need PrintMe cloud printing to connect to the imagePRESS Server through a proxy server click the Manage link next to Proxy Settings a In...

Страница 116: ...n the printer because the job was never sent to the printer 2 You have the timeout period default is 5 minutes to correct the mismatch for example by loading the correct size of paper 3 If no action is taken after the timeout period default is 5 minutes the message disappears and the job is canceled Note If you look at the Job Log in Command WorkStation the job appears as canceled Workflow example...

Страница 117: ...r searches predefined paths until it finds the necessary resources If the resource is not found the job fails The imagePRESS Server searches paths for VDP resources in the following order Path that the user specifies in the job Paths that you define in Configure for common global objects Path that the application specifies for VPS or PPML resources when it generates the data stream For any of thes...

Страница 118: ...es not know the location to which Z refers Therefore you must map a drive so that the imagePRESS Server also recognizes the location where resources are stored Map a network drive To map a network drive to the imagePRESS Server you must access the imagePRESS Server through either the Fiery Advanced Controller Interface FACI if available or Remote Desktop To map a network drive to the imagePRESS Se...

Страница 119: ...ffic times the administrator or a user of the job management tools with Operator privileges can move or copy all the Hold queue jobs to the Print queue for printing Reduce unnecessary network communication Large numbers of users running Fiery utilities especially with frequent updates may have a significant effect on imagePRESS Server performance Make sure that you have adequate disk space on the ...

Страница 120: ...rrent information is not available for some items The information displayed for the following items is the information available immediately before the printer went into Sleep mode Media type information in Paper Catalog Consumable information Name of the Professional Puncher die Job error reports If errors occur when the imagePRESS Server is processing or printing jobs you can submit a job error ...

Страница 121: ... job error report to a specified folder Runtime error messages Error messages related to canceling jobs and printing including Disk Full messages and alerts about loading media may display Printer not found Most failures to find a printer on the network are due to conflicting or missing name or address settings for the imagePRESS Server You must enter names in specific places The required names ar...

Страница 122: ... for TCP IP LPD host name DNS name TCP IP host name Network requirements on page 18 Name of printer on LPD host machine print hold direct virtual printers sequential UNIX etc printcap file BSD rp line print hold direct virtual printers sequential UNIX networks on page 19 Solaris lpadmin queuename print hold direct virtual printers sequential Add New Server dialog box when configuring a utility Ser...

Страница 123: ...otocols must be loaded Cannot connect to the imagePRESS Server with Command WorkStation If a problem occurs while you are connecting to the imagePRESS Server an error message is displayed The problem can occur when The imagePRESS Server is initially turned on The imagePRESS Server restarts You have changed settings affecting the server address and have not reconfigured the connection to the server...

Страница 124: ...Configuration and Setup Troubleshooting 124 ...

Страница 125: ... speed 43 F fonts substitution 75 88 H Hold queue described 14 15 Home WebTools 27 host name registering on network 19 121 I Internet accessing server with WebTools 27 IP address assigning manually 45 for Ethernet Setup 45 static 45 J Java to support Internet browser 85 Job Log clearing jobs from 108 job management tools deleting jobs with 108 L LPR TCP IP UNIX 19 M Microsoft Active Directory 19 N...

Страница 126: ...9 troubleshooting Command WorkStation connection problems 123 connection to printer fails 121 Printer not found in the selection list of utilities 123 Printer not found on TCP IP or IPX networks 121 twisted pair cable 23 U UNIX on TCP IP network 19 printcap file 121 remote printer name 121 updating the system 99 W WebTools Configure 27 Docs 27 Downloads 27 Home 27 Windows printing domain issues 19...

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Страница 128: ...om for details on your regional dealer CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD Building A The Park Estate 5 Talavera Road Macquarie Park NSW 2113 Australia CANON CHINA CO LTD 2F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China CANON SINGAPORE PTE LTD 1 Fusionopolis Place 15 10 Galaxis Singapore 138522 CANON HO...

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