Chapter 14
Troubleshooting
145
z
The message <Version conflict> appears on your computer (Windows 98).
z
Cannot use the software after upgrading to Windows XP.
z
In [Device Manager], green mark [?] is displayed (Windows Me).
z
You installed the utility software, such as ArcSoft PhotoStudio or ScanSoft OmniPage
SE, on the Setup CD-ROM but they were not registered in the MP Toolbox.
Problems printing from your computer
Cause
Action
The computer has Photoshop
installed.
If the message <Version conflict> or <Windows 98 file language
or...> appears during installation, click [Yes] or [No]. Whichever you
click, installation thereafter will continue trouble-free. Also, the
installed MP Drivers can be used without problem.
Cause
Action
The software was installed in
Windows 98/Me/2000 and you
upgraded to Windows XP without
uninstalling the software.
Uninstall the software and then reinstall it. (See page 113.)
Cause
Action
In [Device Manager], green mark
[?] is displayed.
Under [Device Manager], the green mark [?] is displayed on [USB
Composite Device] in [Universal Serial Bus Controller] in Windows
Me. However, as this is not a problem, continue to use the machine
as is.
Cause
Action
You installed the applications with
the MP Toolbox open.
Click [Defaults] to register them. (See
Software Guide
.)
Cause
Action
The background of the BJ Status
Monitor picture is yellow or red.
Follow the instructions in the BJ Status Monitor.
(See
Software Guide
.)
If <Service error 5100> appears:
Clear the paper jam (see page 136) or whatever is preventing the print
head holder from moving, then cancel printing from your computer
and press [OK].
If the message remains, press [ON/OFF] to turn the machine OFF,
then press again to turn it ON.
You are trying to print in DOS.
You can only print in Windows and not in DOS.
PC