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23. General warranty conditions
According to current state of technology, this product
is an innovative, Germany quality product made by
Schmid. In the production of our products we place
particular emphasis on good design, high-quality
craftsmanship and perfect technology. However,
should a fault occur, the following is required to invoke
your warranty rights:
Conditions for warranty claims
1. Proof of purchase (the sales receipt or the invoice) and
the filled-out warranty certificate. If these cannot be
provided, your warranty rights will be invalid.
2. The products have been installed and taken into
operation by a specialised company in compliance with
statutory regulations.
3. The fireplace, the flue gas channels and the relat-
ed secondary units must be inspected annually and, if
necessary, serviced as required by a specialised
company. In this case, the presentation of a confirmation
of the specialist company on the maintenance work
performed will be required.
4. The specialist company must be informed within one
week of the occurrence of the problem by the owner.
5. The specialist company will send the manufacturer a
written notification on the complaint. An independent
elimination of the complaint by the specialist company
is only possible with prior written agreement and
clarification of the costs with the manufacturer.
Troubleshooting – repair
Our customer service department will remedy functional
faults as part of the works warranty under the following
conditions:
1. Installation and connection was carried out in
compliance with the valid Schmid assembly and
installation instructions so that it can be proved that the
problem is caused by manufacturing or material faults.
Warranty period
The warranty period for our products begins with the
date of delivery from the factory, depending on the
product:
5 years Cast metal-masonry stoves
5 years Masonry-stove combustion chambers
5 years Inset stoves, fireplace cassettes
2 years Boiler systems
2 years
• for the electronic components
• Operating elements, like handles, door
hinges, running rails
• Interior linings*
Surfaces and glass panels*
Seals*
Fragile objects*
Excluded from the warranty:
• Parts in contact with fire**
• Wearing parts***
*Inner lining
Cracks in the inner lining occurring as the result of the
high temperatures in the combustion chamber and
different reactions to the high thermal loads are
unavoidable, as this is a natural product (fire clay,
Vermiculite). As long as no large pieces break out of
the panels, operation of the stove system can continue
without any problems.
A warranty claim for the interior lining can only become
effective if the panels/shaped bricks crumble in sandy
or solid form due to poor dimensions and the desired
protective function is therefore impaired.
*Surfaces and glass panels
Discolouration on galvanic or painted surfaces, sooty or
baked glass panels and all changes resulting from the
effects of excessively high temperatures are excluded
from the warranty.
*Seals
Faulty seals which result in leakage due to ageing
effects, which in most cases lead to leakage, are
excluded from the warranty.
*Damage to
fragile objects
, such as ceramic glass
resulting from incorrect transport, storage or use as
well as faulty maintenance work is excluded from the
warranty.
