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• Replacement of the defective product or component;
The decision whether to perform the assistance on-site, to repair or replace the faulty product
and/or component shall be taken in any case exclusively by CINERGIA.
8.5.
Claim procedure
The warranty rights can be exercised during the validity of the warranty period and
immediately upon detecting any abnormalities, except in the case of visible defects, in which
case the claim shall be submitted within a maximum time of 7 days from the date of receipt of
the equipment and always prior to their installation.
If defect of malfunction is detected, please proceed as follows:
• Immediately notify in writing CINERGIA by submitting a brief report describing the type of
fault detected and all the data contained in the product data plate, attaching a copy of the
purchase invoice/receipt. Such documentation shall be sent to the email address of the Sales
Team ([email protected]).
• Upon receiving the documentation, CINERGIA will analyse it to decide whether the
intervention required is covered by the warranty terms described herein.
• If the claim is covered by the warranty terms, CINERGIA shall provide on-site technical
assistance or, alternatively, can request the shipping of the defective product and/or
component to have it repaired at CINERGIA premises. At last, CINERGIA shall decide to send a
replacement product and/or component. The faulty product and/or component shall be
returned to CINERGIA. Any shipping damages attributable to improper packaging shall not be
covered by warranty.
• Failure to return the replaced equipment within 10 (ten) standard days shall authorize
CINERGIA to invoice the equipment supplied as replacement.
• In case the defect of the returned equipment is deemed not to be covered by the warranty,
CINERGIA shall issue an invoice to the purchaser for the repair activity.
• If on arrival at CINERGIA’s premises the returned equipment is deemed to be in perfect
operating conditions, CINERGIA shall be authorized to issue an invoice for all the costs
resulting from its replacement (analysis and testing of the equipment and shipping costs).
• CINERGIA reserves the right to provide a different model of product and/or component to
process the claims covered by the warranty terms, in case the original model and/or
component is out of production.
