HL-5240/5250DN/5270DN/5280DW SERVICE MANUAL
Confidential
4-63
8.2 Printing
Problem
<Print job is not printed>
Make sure the status and configuration of the print server. Check following:
1. Make sure that the printer is powered on, is on-line and ready to print.
2. Print the Printer Settings Page of the printer and check if the settings such as IP address
settings are correct for your network. The problem may be the result of mismatched or
duplicate IP address. Verify that the IP address is correctly loaded into the print server.
And make sure that no other nodes on the network have this IP address.
3. Verify that the print server is on your network as follows:
For Windows
®
(1) Try pinging the print server from the host operating system command prompt with the
command:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can
take up to two minutes for the print server to load its IP address after setting the IP
address).
(2) If a successful response is received, then proceed to Windows
®
95/98/Me and
Windows NT
®
4.0 Peer-to-Peer print (LPR) troubleshooting, and Windows
®
2000/XP
IPP troubleshooting. Otherwise, proceed to Step 4.
For Macintosh
®
For Mac OS
®
9.1 to 9.2
(1) From the
Apple
menu, open the
Chooser
.
(2) Click the
Brother Laser (IP)
icon, and make sure that your print server name appears
in the right frame. If it is visible, then the connection is good. Otherwise, go to Step
(4).
For Mac OS
®
X 10.2.4 or greater
(1) From the
Go
menu, select
Applications
.
(2) Open the
Utilities
folder.
(3) Double-click the
Printer Setup Utility
icon.
(4) Click
Add
.
(For Mac OS
®
X 10.2.4 to 10.3) Go to (5).
(For Mac OS
®
X 10.4) Go to (6).
(5) (For Mac OS
®
X 10.2.4 to 10.3)
Make the following selection.