Troubleshooting
Network Problems
Under normal operation, you should be able to “ping” the network address of the Node and receive
a response. If this fails, run through the following checklist to help you identify the problem.
• Make sure that the power LED on the Node is illuminated.
• Ensure that the Ethernet cable is plugged in at both ends.
• Note the status of the LEDs positioned within the Ethernet connector - make sure that the
Link present
LED is illuminated. If it is not, check with your Network Administrator.
• If the Node is transferring large amounts of data, then the response from the web interface
may seem slower than usual as the process that controls the web interface has the lowest
priority for Network and CPU resources.
• If you can “ping” the Node but the web interface fails to appear, check the settings within the
web browser you are using. If you are directly connected to the Node then any proxy settings
will require adjustment and may require you to contact your administrator.
• Ensure you are using the correct network address and netmask. See Appendix A:
the Node from Windows using a static IP Address
• Scan the network using the
LAN Scan
utility to find all the Node’s connected to the network in
case the network address is different than what was expected. See Section 11.3:
If none of the above resolves your problem, then after consulting with your Network Administrator,
please contact support. See Appendix C:
for information on how to contact Bridgeworks
Support.
Device Related Problems
Once the Node has finished booting up, and the target devices have finished initialising, these
devices should be available on the host machine. After checking that you have correctly configured
the initiator, run through the following checklist to help you identify and solve the problem.
• Ensure that the devices are powered on and are ready - some libraries can take 5 minutes or
more before they are ready and appear on the Node. The power up status of libraries are
usually displayed on the front panel.
If none of the above resolves your problem, please contact support. See Appendix C:
for information on how to contact Bridgeworks Support.
Lost IP Address
The utility “LAN Scan” can be used to find any device irrespective of its IP address. This can be
helpful in determining the IP address of a Bridgeworks device with an unknown IP address and for
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Содержание WANrockIT 200
Страница 42: ...Note The 24 hour statistics are cleared on reboot 42...
Страница 78: ...A new chart will be created Right click the vertical axis on this chart and select Format Axis 78...
Страница 80: ...From the Number tab select the Time category Select the format you wish for the time to be displayed 80...
