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®
8 Ultrasound System
Page 63
16.2.
Cue™ Needle Tracking System Troubleshooting (if enabled)
Toubleshooting - Cue™ Needle Tracking System (if enabled)
SYMPTOM
DESCRIPTON
SOLUTIONS
Error Code
EC:501
Cue™ Needle Tacking System
Sensor Disconnect Error
1.
Ensure the Cue™ Needle Tacking System Probe is securely connected
to the system.
2.
Restart the system.
Note:
If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (see Section 11.5).
Error Code
EC:502
Calibration Error
1.
Restart the system.
2.
Ensure the probe is held in the air during calibration (see Section
11.2.1).
Note:
If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (see Section 11.5).
Error Code
EC:503-508
Cue™ Needle Tacking System
Error
Restart the system.
Note:
If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (see Section 11.5).
Cue™ Needle Tracking System
is not activated when the
needle tray is placed on the
Activator
Likely Cause:
The Activator is
not plugged in
1.
Check connection at both ends of the cable into the Activator and the
console.
2.
Verify the Activator icon is illuminated.
3.
Re-activate the needle.
Likely Cause:
The needle tray
is incorrectly placed on the
Activator
Review the Activation section (see Section 9.2).
Cue™ Needle Tracking System
Probe does not detect Cue™
Needle Tracking System
Compatible Needle
Likely Cause:
The system is in
freeze mode
Select the freeze button to exit freeze mode.
Likely Cause:
The needle was
introduced or re-introduced too
quickly
If tracking signal drops during needle approach, remove the needle at least two
feet (61cm) away from the probe for at least three seconds. Allow the
Performance Indicator to stabilize and slowly re-approach the probe.
Likely Cause:
Magnetic Field
Interference
If the Performance Indicator is low, perform the following steps:
1.
Hold the probe still.
2.
If the Performance Indicator decreases during needle approach,
withdraw the needle and slowly re-approach.
3.
Remove metal, magnetic, and electronic objects in close proximity to the
probe (bed rails, jewelry, mobile phone, pumps, bed/table frames, Cue™
Activator, etc.).
4.
If problem persists, hold the probe stationary in the air away from all
metal, magnetic, and electronic devices.
If the Performance Indicator improves, review previous troubleshooting tips.
If the performance Indicator remains low, calibration may be required. This
should be uncommon (see Section 11.2.1).
Likely Cause:
Probe needs to
be calibrated
If problem persists, hold the probe stationary in the air away from all metal,
magnetic, and electronic devices.
If the Performance Indicator improves, review previous troubleshooting tips.
If the Performance Indicator remains low, calibration may be required. This
should be uncommon (see Section 11.2.1).
Note:
If error persists, call Customer Service at: 1-800-545-0890. An alternate
number may be available in the System Information Tab (see Section 11.5).
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