BANLAW PRODUCT DATA SHEET
RESTRACK ADVANCED CONTROLLER
Doc ID: PRH-FMG-21 Version: 1.0
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ADVANCED CONTROLLER TROUBLESHOOTING GUIDE
ISSUE
MEANING
CHECKS
SOLUTION
Nozzle won't lock into
holster or receiver
Nozzle /holster not clean.
Nozzle body can be loose.
Ball locks can be seized
through contamination.
Receiver can be badly worn
not allowing ball locks to
engage.
Check the nozzle/holster is
clean.
Check nozzle body.
Check receiver for wear.
Clean / repair / replace
holster / nozzle.
Nozzle may need to be
overhauled. Send Nozzle to
an authorised repairer.
Insufficient fuel
dispensed
Ring Tags and Pucks RF
Auto-ID only
Tag Detected has been lost.
Only with No tag detects on
at Controller: this means
tag detection is lost for
more than a few seconds.
Nozzle may have foreign
object behind retainer.
Remove nozzle and inspect
for obstruction.
Check FTP (Fluid Transfer
Point) unit led.
Check wiring from pulse to
Controller board.
Check Pulse drive
mechanism and flow meter.
Pump may be cutting out
due to restriction in flow or
problem with pump circuit.
Check filters for
obstruction/Pump circuit.
Repair wiring.
Repair Flowmeter/pulse
drive mechanism.
Reset power to Controller
to reset the FTP unit.
Clean filters/remove
obstructions.
Auto-ID Fail. No Fuel
dispensed.
Controller does not
respond.
Controller Display
blank or unreadable.
Auto-ID has failed to read
anything.
OR
The Controller has stalled.
Check Auto-ID circuit. Verify
ID tag is OK.
Repair Auto-ID.
Cycle Controller Power.
Upload/Reload Controller
Firmware (*Banlaw).
Fuel dispensed but no
litres ticking over on
Controller LCD display
Flowmeter pulses not
getting to the Controller
FTP
Check FTP (Fluid Transfer
Point) unit Dip Switch’s
Cycle power to Controller
to reset the FTP unit and
recheck led sate.
Update/Reload FTP
Firmware (*Banlaw).
Controller has Locked
up and is not
responsive
Software process has
stopped.
Internal corruption or
Service.
Check the windows task
manager and/or services
manager.
Restart Banlaw Advanced
Controller application and
services.
Reboot Banlaw Advanced
Controller.
