BANLAW PRODUCT DATA SHEET
RESTRACK ADVANCED CONTROLLER
Doc ID: PRH-FMG-21 Version: 1.0
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6.
TROUBLESHOOTING
This section provides troubleshooting recommendations for the Advanced Controller system and its
components when installed, operated and maintained in accordance with Banlaw guidelines.
ADVANCED CONTROLLER TROUBLESHOOTING GUIDE
ISSUE
MEANING
CHECKS
SOLUTION
No fuel dispensed
Controller display black
or display does not
change
Power outage
Check main power circuit
breaker.
Check power to pump.
Check ball valve actuation.
Maintenance to restore
power
Restore Power to pump
Restore ball valve
operation.
No power outage
Check Controller power
supply.
Controller PC has the power
led on.
Controller screen is on.
If your site allows manual
transactions, first attempt a
manual transaction using a
level one PIN.
Failing this, the system
should be placed into
override by switching on
the override Circuit Breaker
in the ResTrack Controller
Control Box.
This power up the nozzle
enable relays and allows
refuelling.
Note: security is
compromised when the
Controller is in override.
Automatic fuel transactions
will still be recorded whilst
the ResTrack Controller is in
override. However, Vehicles
not registered can fuel as
well and will create
transactions with unit as
OTHER.
No Fuel Dispensed
Nozzle is connected
and machine is
identified,
authorisation to
proceed is displayed
on the Controller
Display and Nozzle is
enabled, but no fuel is
being delivered
Control valve actuator is
not opening
Check that the control valve
is in the “Open” position.
If the electrical actuator
fails to open, check wiring is
secure.
Check the relay in the
control box that energises
the control valve is
functioning. This is denoted
by a yellow illuminated LED.
Repair replace faulty parts.
Pump circuitry has tripped
out.
Check pump circuitry.
If necessary, reset pump
circuit breakers.
No flow is being detected.
Check FTP Led state.
Cycle power to Controller.
Reload/Update FTP
firmware (*BANLAW).
Cycle Controller power.
