BankSA EftpoS 1i terminal User Guide
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BankSA EftpoS 1i terminal User Guide
1
4.3 Refund .........................................................................................................................................................................................15
How to process a Refund transaction .......................................................................................................15
4.4 Void a transaction ................................................................................................................................................................17
How to Void a transaction .................................................................................................................................17
4.5 Tip Adjustment ......................................................................................................................................................................18
How to process a Tip Adjustment ................................................................................................................18
4.6 How to process a Mail/Telephone Order/e-Commerce transaction ................................................20
4.7 How to process a Pre-Authorisation .......................................................................................................................22
4.8 How to process a Completion ....................................................................................................................................24
Using the ROC number ........................................................................................................................................24
Using the Authorisation number ..................................................................................................................26
5.0 End of Day Functions ................................................................................ 28
5.1 Settlement ................................................................................................................................................................................28
To enable an Automatic Settlement: ..........................................................................................................28
To process a Manual Settlement: ..................................................................................................................28
5.2 How to print a Pre-Settlement report ...................................................................................................................29
5.3 How to reprint Last Settlement .................................................................................................................................29
6.0 Standalone-Lite Mode .............................................................................. 30
Switching between Standalone-Lite Mode and Integrated Mode........................................30
6.1 Terminal Logon using Standalone-Lite Mode ..................................................................................................30
6.2 Purchase using Standalone-Lite Mode ................................................................................................................31
6.3 Standalone-Lite Cash Out flow ..................................................................................................................................33
6.4 Standalone-Lite Refund flow ......................................................................................................................................34
6.5 Standalone-Lite Settlement flow .............................................................................................................................36
6.6 Standalone-Lite Pre-Settlement Report ..............................................................................................................37
6.7 Standalone-Lite Last Settlement Report .............................................................................................................37
6.8 Standalone-Lite Duplicate/Reprint Receipt flow ..........................................................................................38
6.9 Standalone-Lite Shift Totals flow..............................................................................................................................38
7.0 Glossary. ................................................................................................... 39
8.0 Trouble shooting. ...................................................................................... 40
8.1 Hardware Faults ....................................................................................................................................................................40
8.2 Response Codes ...................................................................................................................................................................41
1.0 Introducing the EFTPOS 1i Terminal
What this guide will cover
This user guide will tell you all you need to know about the EFTPOS 1i terminal. As you read you’ll
become familiar with the terminal and feel comfortable operating it using this as a guide. This guide
will cover all transaction types as well as additional processes to ensure a smooth transition to your
new terminal.
A brief overview of what your terminal can do
Your new terminal enables online transactions to be processed for Debit Cards (Savings and Cheque
accounts), Credit Cards (Visa
®
and MasterCard
®
) and Charge Cards (American Express
®
, Diners Club
and JCB).
Your EFTPOS 1i terminal can process:
• Purchases
• Purchases with Cash Out for Debit Cards
• Refunds
• Voids
• Mail Order/Telephone Order transactions (MOTO) and eCommerce
Cash Out transactions for Debit Cards
• Pre-Authorisation and Completion transactions (approved merchants only)
• Purchase with Tips
• Tip Addition
* American Express
®
is a registered trademark of American Express Company.* MasterCard
®
and the MasterCard Brand Mark are registered
trademarks of MasterCard International Incorporated.* Visa
®
is a registered trademark of Visa Worldwide Pte Limited.
1.1 Merchant responsibility for equipment and materials provided
Any hardware or equipment and any unused stationery and promotional materials supplied by the
Bank, remain the property of the Bank.
Additionally:
• You must not sell, assign or in any way encumber them.
• You cannot give them to a third party or give access to a third
party.
• You must ensure that the terminals are covered by your business or contents insurance.
It’s also important to note that your terminal must not be relocated without prior authorisation.
It must be located where customers can use the pinpad without the risk of other people seeing them
key in their PIN.
