BankSA EftpoS 1i terminal User Guide
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Contents
1.0 Introducing the EFTPOS 1i Terminal .......................................................... 1
What this guide will cover .....................................................................................................................................1
A brief overview of what your terminal can do ......................................................................................1
1.1 Merchant responsibility for equipment and materials provided .........................................................1
1.2 Cancellation of facility ........................................................................................................................................................2
1.3 Damaged, lost or stolen equipment .........................................................................................................................2
1.4 Merchant receipts ..................................................................................................................................................................2
1.5 EFTPOS stationery ..................................................................................................................................................................2
Ordering stationery online ....................................................................................................................................2
Ordering stationery by phone ............................................................................................................................2
2.0 Setup and configuration ............................................................................. 3
2.1 Using the Touch Screen......................................................................................................................................................3
2.2 Using the Keypad ...................................................................................................................................................................3
2.3 Powering up ...............................................................................................................................................................................4
Connecting base station to power ..................................................................................................................4
Manual Start-up ............................................................................................................................................................4
Manual Shutdown .......................................................................................................................................................4
2.4 Loading paper ...........................................................................................................................................................................4
2.5 Getting started ........................................................................................................................................................................4
Communication type ................................................................................................................................................5
2.6 Terminal setup and configuration ...............................................................................................................................5
2.7 Terminal pairing with base (Bluetooth) ...................................................................................................................5
2.8 Terminal configuration ........................................................................................................................................................6
3.0 Procedures .................................................................................................. 7
3.1 Conducting Contactless transactions .......................................................................................................................7
3.2 Inserting a Chip Card ............................................................................................................................................................7
3.3 Swiping a Magnetic Stripe Card ...................................................................................................................................7
3.4 CCV Security Codes ..............................................................................................................................................................8
What is CCV? ...................................................................................................................................................................8
Where can I find the CCV Security Code? ..................................................................................................8
Should I save CCV Security Codes? ................................................................................................................8
4.0 Everyday Functions .................................................................................... 9
4.1 Purchase/Sale ...........................................................................................................................................................................9
How to process a Purchase transaction .......................................................................................................9
How to process a Purchase with Cash-Out transaction. ...............................................................11
4.2 Cash Out ....................................................................................................................................................................................13
How to process a Cash Out only transaction .......................................................................................13
Get in touch
• Merchant Help Desk
Service, Sales and Support
Terminal Difficulties
Stationery Orders
1300 650 977
(24 hours a day, 7 days a week.)
• Cardholder Behaving Suspiciously
132 415 Extension 500
• PCEFTPOS Support
PCEFTPOS provides the software that allows communication between your terminal and
your point of sale software.
www.pceftpos.com
02 9998 9800
Monday to Friday: 8:00am – 9:30pm
Saturday: 9:30am – 4:30pm
Sunday : 9:30am – 2:30pm
Please have your merchant and terminal numbers ready.
Being aware of error messages you are experiencing will come in handy to ensure your
issues are resolved.
