bankSA EFTPOS 1i, Руководство пользователя

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BankSA EftpoS 1i terminal User Guide 40 BankSA EftpoS 1i terminal User Guide 41
8.0 Trouble shooting
8.1 Hardware Faults
HARDWARE FAULTS ACTION
No response from
the terminal 1. Ensure that the power cable is securely connected to the terminal.
2. Power off the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call the Merchant Help Desk if the problem persists.
Terminal not reading
cards 1. Re-insert/swipe the card as per instructions in Section 4.0.
2. If there is still no response from the card reader power off the terminal
for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call the Merchant Help Desk if the problem persists.
Paper jamming
or
Not feeding
or
Not printing 1. Remove the paper roll from the printer to ensure that there is no paper
caught.
2. If the existing paper roll is damaged in any way then replace this with a
new roll.
3. Verify that the printer door is properly latched.
4. Ensure that the battery charge state is not below the critically low level.
5. Plug terminal to a power source.
6. If the problem continues power off the terminal for 10 seconds.
7. Power on the terminal.
8. Print a sample receipt. This will confirm if the printer is operational.
Call the Merchant Help Desk if the problem persists.
8.2 Response Codes
Code Display Cause/Action
00 APPROVED • The transaction has been approved
08 APPROVED
With signature • The transaction has been approved if the signature is
correct
Y1 APPROVED • The transaction has been approved
Y3 APPROVED • The transaction has been approved
01 CALL FOR AUTH • Unable to obtain electronic authorisation
02 CALL FOR AUTH • Unable to obtain electronic authorisation
03 INVALID PPID • Contact the Merchant Help Desk
04 CONTACT CARD ISSUER • Obtain another form of payment
• Advise cardholder to contact card issuer
05 CANNOT PAY • Obtain another form of payment
• Advise cardholder to contact card issuer
06 CANNOT PAY • Obtain another form of payment
• Advise cardholder to contact card issuer
08 APPROVED PENDING
SIGNATURE • The transaction is approved if the signature is correct
• The cardholder should now sign the receipt
12 INVALID TRANSACTION • Retry the transaction selecting a different account
• If the transaction is declined again, obtain another form
of payment
• Advise cardholder to contact card issuer
13 CANNOT PAY • Obtain another form of payment
• Advise cardholder to contact card issuer
14 CONTACT CARD ISSUER • Obtain another form of payment
• Advise cardholder to contact card issuer
30 FORMAT ERR CALL
HELPDESK • Power the terminal off and on and retry the transaction
• Contact the Merchant Help Desk whilst the cardholder is
present to confirm if the transaction has been processed
correctly
39 WRONG ACCOUNT • Retry the transaction, selecting a different account
• If the transaction is declined again, obtain another form
of payment
• Advise cardholder to contact card issuer