Horizon Nxt®
Modular Infusion System 8 - 7 6/00
950520 Rev F
Service and Performance Information
If the pump fails to respond to the operating or troubleshooting procedures
listed in this manual and the cause cannot be determined, discontinue using
the pump and forward it to an authorized B.Braun Medical Service Center.
Should it be necessary to return the pump for repair, contact Customer
Service at the phone number below for a Returned Goods Authorization
(RGA) number, then carefully pack the pump (preferably in the original
packing), and ship it prepaid to the address below. B. Braun Medical cannot
assume any responsibility for loss or damage to returned instruments while
they are in transit.
Service and product performance information, operation training, service
training, and service manuals may be obtained from the manufacturer by
contacting:
B. Braun Medical Inc.
1601 Wallace Drive, Suite 150
Carrollton, Texas 75006 USA
Attn: Manager of Service
Or call: (800) 627-PUMP
Product complaints may be sent to the Manager of Quality Assurance at the
above address. With each complaint, please include:
1)
The pump's serial number
2)
Software Revision
3)
A description of the difficulty experienced
4)
The pressure limit setting
5)
The rate setting
6)
The initial volume(s) to be infused
7)
The type of fluid(s)
8)
The amount of time between the start of the infusion and the time the
difficulty was noticed
9)
The message displayed at the time the difficulty occurred
10)
The catalog and lot number of the set(s) in use
11) Any other information which might aid in the investigation of the
complaint
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