Unified Communications Module Installation and Maintenance
Page 38
15-601011 Issue 03l (28 August 2012)
IP Office
3.7 Backup/Restore Limitations
If extra folders have been manually created on the voicemail server, on Linux based voicemail servers these folders are
not included in the restore process. Instead the extra folders need to be copied manually. For example, if a folder
containing custom prompts for use in call flows has been created separate from the default language folders used for
prompts, that folder will not be backed up or restored.
To resolve this, the extra folders must be backed up and restored manually. In the following example, a folder Custom is
manual copied from an existing server to create a backup. It is then manually restored.
Manually Backing Up a Custom Folder
1. Using an
SSH file transfer tool
, copy the folder Custom from /opt/vmpro to your PC to create a backup of the
folder.
Manually Restoring a Custom Folder
1. To restore the folder, again using an SSH file transfer tool, copy the folder to the /home/webcontrol folder on
the server.
2. Using the SSH command line, you now need to copy the Custom folder from /home/webcontrol to the
/opt/vmpro folder. This is done by logging in as the root user.
a. Login to the system's command line interface using the existing root user password. This can be done either
directly on the server or remotely using an SSH client shell application.
·
If logging in at the on the server:
a. At the Command: prompt, enter login.
b. At the login: prompt enter webcontrol.
c. At the Password: prompt, enter the password (the default is web).
·
If logging in remotely:
a. Start your SSH shell application and connect to the Unified Communications Module PC. The exact
method will depend on the application being used.
·
The Host Name is the IP address of the Unified Communications Module.
·
The User Name is webcontrol.
·
The Protocol is SFTP/SSH.
·
The Port is 22. If this is the first time the application has connected to the server, accept the
trusted key.
b. If this is the first time the application has connected to the Unified Communications Module, accept the
trusted key.
c. When prompted, enter the webcontrol user
password
, the default is web.
b. Enter admin. At the password prompt enter the admin password, the default is Administrator. The prompt
should change to Admin>.
c. Enter root. At the password prompt, enter the current root user password.
d. The prompt should have changed to something similar to root@C110~, indicating that you are now logged in
as the root user.
e. Change directory by entering cd /home/webcontrol.
f. Move the Custom sub-folder to /opt/vmpro by entering mv Custom /opt/vmpro.
3. Using the SSH file transfer tool again, verify that the Custom has been copied to /opt/vmpro as required.
91
49