Application
Problem Description
Solution or Workaround
5. Inspect the logs to confirm the
services started correctly.
a.
/opt/spirit/
logging/spirit.log
6. Verify SA inventory:
a.
/opt/spirit/
xmlData/
Inventory.xml
b.
/opt/spirit/
xmlData/Backup
Pod Visualization Manager
Unable to add a device using
Profile Editor.
The device being added may not
be reachable from the PVM virtual
machine.
1. Ping the device from the PVM
Virtual Machine. If the device
responds it is reachable.
2. Check if the SNMP ports are
reachable from the PVM
Virtual Machine.
3. Check if the SNMP
credentials are configured
properly in the Credentials
Editor.
ESXi hosts
EVC mode are disabled on the
ESXi host clusters by default.
Avaya Pod Fx that have been
expanded with additional compute
servers of different make and type
can experience issues migrating
VMs between hosts in the cluster
with EVC mode disabled.
Mitigation of this requires creation
of a new host cluster with the EVC
mode enabled, moving hosts to
the EVC mode cluster, manual
migration of the vCenter to new
EVC cluster, powering down VMs
and moving them to the EVC
cluster, and cleaning up the rest of
the solution.
The following must be done if this
situation is encountered:
1. Create a new host cluster with
EVC mode enabled.
2. Move hosts to the new EVC
mode enabled cluster.
3. Manual migration of vCenter
to the new cluster.
Table continues…
Troubleshooting general issues
October 2017
Troubleshooting the Avaya Pod Fx
™
30