3. Click
Login
.
4. Select the system serial number to open the dashboard.
5. On the dashboard, navigate to
System
>
Service Tasks
.
6. Click
Manage Customer Contact
to set the customer contact information.
7. Update the contact information as required. Mandatory fields are noted with an asterisk.
8. Click
Update
.
9. Click
Manage ConnectEMC
.
10. In the
section, complete the fields as follows:
a. Set the
Email Priority
field to
Primary
.
b. Set the
Email Server (SMTP)
field to the customer SMTP server IP address.
c. Set the
Subject
field to
ConnectEMC
.
d. Set the
Recipient Address(es)
field to
.
e. Set the
Send Email Address
field to
<System_Serial_Number>@<customer_domain>
.
f. Click
OK
.
11. Click
Manage ESRS
.
12. In the
Support Credentials
section, enter the customer EMC credentials.
13. Click OK.
14. Ensure the
Credentials Type
is set to
EMC Online Support
.
15. Click
OK
.
16. Click
Yes
when prompted to continue with the operation.
17. On the dashboard, navigate to
System
>
Notifications
.
18. Click the
Notification Templates
tab.
19. Press
CTRL+SHIFT+F12
on the keyboard.
20. Enter the password
messner
when prompted.
21. Click
OK
.
22. Select the latest version of the
Call_Home_Template
from the provided list.
23. Select
Explicit Events
from the
Events
section.
24. Select the
ConnectEMC
tab.
25. Select
Connect Home
.
26. Click
OK
.
27. Select the
Distributed Monitors
tab.
Configuring monitoring and alerts
October 2017
Troubleshooting the Avaya Pod Fx
™
16