Application
Problem Description
Solution or Workaround
Pod Visualization Manager
CPU/Temperature/Memory on the
PVM Dashboard shows “—” for
some IP addresses.
The SNMP credentials or ssh
username or password
combination is incorrect.
1. Ensure that PVM is able to
reach the devices and SNMP
credentials are configured.
2. Check that the ssh username
and password are entered
correctly in the Credentials
Database.
3. Ensure that the polling
interval setting for the device
is set to “No Polling” and “N”
seconds in the preferences
screen.
Pod Visualization Manager
PVM discovery is not operating as
expected.
You can stop or restart the
Serviceability Agent (SA) using the
Administrative toolbar
Diagnostics
>
Stop SA
and
Diagnostics
>
Restart SA
functions.
If required, you can manually start
or restart a service using the
following procedure:
1. Open a console to the PVM
VM.
2. Login to the guest OS.
3. From the PVM VM desktop,
open a terminal window.
4. In the Terminal window:
a. Restart jboss:
•
# service jbossd
{start|stop|status|
restart}
b. Restart Serviceability
Agent:
•
service
spiritAgent stop
service snmpd
restart
service
spiritAgent start
Table continues…
Quick Fixes
October 2017
Troubleshooting the Avaya Pod Fx
™
29