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VTel methods (requests from other applications)
Issue 2.1 August 2003 53
Assign
IDL Syntax
ORBStatus Assign( in string linktopic );
Description For DDE communications, establishes a basic request and response connection
with VTel, allowing responses and events to be sent to the attached application.
Input
Parameters
Output
Parameters None.
Examples
[VTel.Assign("DDEApp|DDETopic")]
Busy
IDL Syntax
ORBStatus Busy( in string phonenumber );
Description If not in an active ACD call, this sets a phone to the Busy state. From within an
ACD call, it may either preset the Busy state or hang up the call, placing the
phone in the Busy state. For more information, see
Phone states after hang up on
page 18.
Input
Parameters
Output
Parameters None.
Examples
[VTel.Busy("1234")]
[VTel.Busy()]
Notes This method is dependent on the telephone switch and the type of phone
assigned. Refer to the IDL chapter of your Telephony Services manual. This
method does not typically affect incoming calls that are not processed through a
queue.
Name Required Description/Comments
linktopic Yes Application name and DDE topic.
Name Required Description/Comments
phonenumber No Dialable number or null (default phone).