Avaya Interaction Center, Руководство программиста

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Annotated
vtel.ini
file
Issue 2.1 August 2003 111
container or to the agent container. If this option is not present in the INI file,
it will write wrapup data to the voice container.
# WriteWrapupToVoiceContainer y
# Toggles whether to write Agent ts, loginid, app, state, and talktime data.
# This data will most likely be added by the TS in the future so this
# option will not be needed (i.e. WriteCompleteAgentData = "n")
# If this doesn’t exist then the default behavior is to NOT write out the
# agent data.
# WriteCompleteAgentData y
Depending on the WrapupCodeDialog option used above, you must provide the names of
the Reason, Category, and/or Outcome code tables that contain the relevant data. These
tables can be displayed, edited, deleted, saved, and restored using Avaya Interaction
Center Manager. For more information, see
VTel WrapUp codes on page 125.
[ResourceMaps]
# -----WrapUp code tables
#ReasonCodes <Reason_Table>
#OutcomeCodes <Outcome_Table>
#CategoryCodes <Category_Table>
#DefinityLogoutTable <Logout Table>
#DefinityAuxTable <AUX Table>
#ReasonCodesIndirect <Reason_Indirect_Table>
#OutcomeCodesIndirect <Outcome_Indirect_Table>
#CategoryCodesIndirect <Category_Indirect_Table>
Depending on the DEFINITY code options chosen above, you must provide the names of
the Logout and/or Aux code tables. These tables can be displayed, edited, deleted, saved,
and restored using IC Manager. For more information, see
VTel DEFINITY reason
codes on page 131.
[options]
# PBXs that do not allow a preset to Busy (or WrapUp) upon disconnect will cause a
# race condition when the caller hangs up, where another call may arrive before
# VTel can set the PBX to Busy. In some cases this can be avoided by telling VTel
# to refuse any incoming calls when it is in (or going into) a Busy (or WrapUp)
# state. This is only useful if the PBX will then redirect the incoming call, so
# that it isn't lost.
IgnoreCallsWhenBusy n
Note:
Note:
When IgnoreCallsWhenBusy is set to Y by an agent, and that agent is in the
busy state, other agents that make direct calls to that agent are not notified
of the incoming direct call by VTel.
# Allow making a new call while currently in an active call. This
# will automatically place the active call on hold first. This may
# not be available with some PBXs and configurations. If false,
# the Directory MakeCall button will be disabled if you have a