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VTel methods (requests from other applications)
Issue 2.1 August 2003 81
WrapUp
IDL Syntax
ORBStatus WrapUp( in string phonenumber );
Description From within an ACD call, may either preset the WrapUp state or hang up the call,
placing the phone in the WrapUp state. For more information, see
Phone states
after hang up on page 18.
Input
Parameters
Output
Parameters None.
Examples
[VTel.WrapUp("1234")]
[VTel.WrapUp()]
Notes This method is dependent on the telephone switch and the type of phone
assigned. Refer to the IDL chapter of your Telephony Services manual.
WrapUpOverride
IDL Syntax
ORBStatus WrapUpOverride( in string phonenumber );
Description If in call, and presets are on, changes the current preset to WrapUp and disallows
any attempts to change the preset for the remainder of the call unless by means of
another override command (such as
BusyOverride
or
ReadyOverride
).
If not in call, or presets are not on, behaves like the WrapUp command.
Input
Parameters
Output
Parameters None.
Examples
[VTel.WrapUpOverride("1234")]
[VTel.WrapUpOverride()]
Name Required Description/Comments
phonenumber No Dialable number or null (default phone).
Name Required Description/Comments
phonenumber No Dialable number or null (default phone).