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VTel methods (requests from other applications)
Issue 2.1 August 2003 69
Output
Parameters
Examples
[VTel.MakeCall("4004","5089525120",)]
[VTel.MakeCall(,"5089525120",)]
Notes Race conditions may occur if a telephone call arrives at the same time that an
attempt to make an outgoing call is made. This results in an error return. If the
phone can be set to the Busy state, this will prevent queued calls, but direct calls
typically cannot be prevented.
Depending on the available outbound line appearances and the destination
(internal or outside line), this request may fail. Some of these failures cannot be
easily predicted due to the number of factors involved. For more information, see
Race conditions on page 26.
Ping
IDL Syntax
ORBStatus Ping( void );
Description Tests the connection (a DDE connection, for example) to ensure that VTel is still
responding to messages.
Input
Parameters None.
Output
Parameters None.
Examples
[VTel.Ping()]
Notes Because this only tests the connection to VTel, it does not require a valid login.
Ready
IDL Syntax
ORBStatus Ready( in string phonenumber );
Description If not in an active ACD call, sets a phone to the Ready state. From within an ACD
call, may either preset the call in the Ready state or hang up the call, placing the
Name Description/Comments
vduid The EDU ID of the completed telephone call.