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Methods
52 VTel Programmer Guide
VTel methods (requests from other applications)
This section describes each of the VTel methods available to other applications.
Any function or operation available from any VTel user interface can also be
accomplished by using one or more methods. Some methods may not have any
equivalents in a particular user interface.
In each of the methods requiring a phone number for the user’s phone set, an
empty or null argument can be supplied indicating use of the default number. If a
phone set has only a single number with multiple line appearances, that phone
number is the default. Where there are multiple phone numbers on the local
phone set, the default is the last phone number used.
Note:
Note:
Use of a default phone number applies only to the local phone set.
A destination phone number must be supplied to make an
outbound call.
A call may be made to a dialable number, ACD queue, or UserID. The UserID may
be the Telephony login ID, the phone login ID, or the station or equipment number
for the phoneset (see the arguments for the Login, LoginACD, and LoginVESP
methods), depending on circumstances.
Answer
IDL Syntax
ORBStatus Answer( in string vduid );
Description Answers an incoming call. This is required only if neither the telephone switch nor
VTel are in auto-answer mode.
Input
Parameters
Output
Parameters None.
Examples
[VTel.Answer("2df5d9e6003b00007800002a1f430002")]
Notes A previous incoming call event will have provided the EDU ID to use. If the call
has already been answered, this is harmless and without error.
Name Required Description/Comments
vduid Yes The EDU ID corresponding to the incoming
call.