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Methods
68 VTel Programmer Guide
LogoutVESP
IDL Syntax
ORBStatus LogoutVESP( void );
Description Directs VTel to log out from Telephony only but does not deassign the agent's
telephone set.
Input
Parameters None.
Output
Parameters None.
Examples
[VTel.LogoutVESP()]
Notes This method will fail if
LoginVESP()
has not been issued or if there is any work in
progress. Works in progress may include active phone calls and EDUs that have
not been terminated because of either a WrapUp state or an application locking
the resources.
If the VTel GUI was visible before logout, it will be hidden after logout and the user
will not be prompted for another login unless a
GuiLogin()
request is made.
This allows the external application to display its own login interface, or to
determine when the VTel login dialog is visible.
MakeCall
IDL Syntax
ORBStatus MakeCall( in string phonenumber_orig, in string
phonenumber_dest, out string vduid );
Description Directs VTel to initiate a call on the selected phone line.
Input
Parameters
Name Required Description/Comments
phonenumber_orig No Dialable number, UserID, or null (default
phone) for the phone from which the
outbound call is originating.
phonenumber_dest Yes Dialable number, UserID, or ACD queue of
the phone that is the destination of the
outbound call.