Issue 3.0 May 2002
15
Introduction to Custom Reports
Overview
This chapter provides the following Avaya
Call Management System (CMS) information:
●
Custom reports and Screen Painter
on page 15
●
Tasks to create a custom report
on page 17
●
Standard reports that cannot be customized
on page 19
●
Database items not in standard reports
on page 19
●
How CMS stores and retrieves data
on page 19
Custom reports and Screen Painter
What is a custom report?
A custom report is a report that you create and design using the Custom Reports
subsystem. Like standard CMS reports, a custom report displays information about
Automatic Call Distribution (ACD) activity in your call center. For a custom report, you
determine what specific ACD information is displayed and how it is displayed.
Like standard reports, custom reports fall into two categories: real-time and historical. A
single custom report can contain either real-time data or historical data, but not both.
Also, you run a custom report via the Custom Reports subsystem, not from the Reports
subsystem.
