Handling Calls
Handling Unsuccessful Transfers
Unsuccessful transfers result when the extension you’re
calling is busy or unanswered. The call returns to your console
for further handling.
You can take a message from the caller and use
Send/
Remove Message
to turn on your co-worker’s message light.
Or you can continue trying to connect the call with
■
Barge-In
for an emergency or if you have been instructed
to interrupt
■
Camp-On
to put a transferred call on hold for a preset time
(If the call is unanswered, it rings back at your console.)
■
Paging
to broadcast announcements over co-workers’
speakerphones or over a loudspeaker system
■
Park
and
Paging
to put a call on hold and page a
co-worker to pick up the call from another phone
For more on these features, see Chapter 4.
2-14 Transferring Calls
