Handling Calls
Answering Calls
When
If you
you
can identify call types,
you’re ready to answer calls.
plan to use a headset
■
make
sure you have the correct headset for your console.
If you have questions, see your system manager and
Chapter 4, “Using Features.”
■
make sure your headset is set up correctly and you know
how to receive calls through it. The steps you follow to
handle calls through a headset are slightly different from
the steps you follow to handle calls with the handset. For
headset details, see your system manager and Chapter 4.
To Answer a Ringing Call
1.
2.
If the red light is not on next to the line with the call, press the
button next to the flashing green light.
The red light shifts to that line.
Lift the handset, press
Speaker,
or use the headset.
You are automatically connected to the line with the steady red light.
To Answer a Voice-Announced Call
You can answer a voice-announced call (a call from a co-worker that
comes in over your speakerphone) in any of the following ways:
■
Use the headset.
■
Press the Mute button to talk over your speakerphone.
■
Use HFAI. If HFAI is on before the call comes in, you can talk
directly into the speakerphone without doing anything else.
■
Lift the handset.
2-6 Answering Calls
