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Handling Calls

This chapter explains how to

make conference calls

Before you begin handling calls, you need a basic
understanding of the features previewed on the next page.

Handling Calls 2-1

Содержание MERLIN LEGEND MLX- 10D

Страница 1: ...555 610 132 Issue 1 August 1991 MERLIN LEGEND Communications System Direct Line Consoles Operator s Guide ...

Страница 2: ...ual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Department of Communications DOC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in th...

Страница 3: ...k Slow flash green_________Held call co worker s Use Send Remove Message Inside Transfers without Message Status on DSS One Touch Transfer Press Message Status button 1 Press Transfer and Page button if needed 2 Dial extension or press DSS or Auto Dial Light 3 Hangup or press Speaker on___________Operator message Light If co worker is unavailable off _________ No operator message Consider Barge In...

Страница 4: ...to rejoin conference 1 Select from Menu or Feature screen 2 Follow prompts Programmed Button 1 Program a line button for each feature Appendix C 2 Press programmed button 1 Press Feature IB Programmed button C Code F Feature M Menu I Account Code Entry BCF Alarm Clock M Auto Dial B Barge In BF Camp On BCF Directory Extension M Personal M System M Extension Status off BC 1 BC 2 BC Headset Auto Answ...

Страница 5: ...dentifying Your Equipment MLX 28D with Direct Station Selector MLX 20L with Direct Station Selector Direct Station Selector Operator s Headsets Line and DSS Buttons Lights The Display 1 2 1 4 1 6 1 8 1 10 1 11 1 15 1 18 2 Handling Calls 2 1 Feature Preview 2 2 Identifying Call Types 2 3 Answering Calls 2 6 Contents i ...

Страница 6: ... Calls 2 9 Making Conference Calls 2 15 3 Feature Finder 3 1 4 Using Features Account Code Entry Alarm Alarm Clock Auto Dial Barge In Camp On Extension Status Headset Features Messaging Night Service ii Contents 4 1 4 7 4 10 4 11 4 12 4 14 4 15 4 17 4 20 4 23 4 29 ...

Страница 7: ...Contents Using Features Continued Paging Park Reminder Service System Speed Timer Dial 4 31 4 34 4 37 4 41 4 42 Programming Special Characters A 1 B Feature Codes B 1 Programming Codes C 1 Contents iii ...

Страница 8: ...Contents D Feature Name Display Abbreviations D 1 E System Specifics E 1 IG Index Glossary IG 1 iv Contents ...

Страница 9: ...nt The telephone can be hazardous if immersed in water To avoid the possibility of electrical shock do not use it when you are wet If you accidentally drop it into water do not retrieve it until you have first unplugged the line cord from the modular wall jack Do not plug the telephone back in until it has dried thoroughly Do not use the telephone near a gas leak If you suspect a gas leak report i...

Страница 10: ...use electric shock when the telephone is used Call your AT T representative when service or repair work is needed Accessories include answering machines alerts and fax machines To connect an accessory you must first have a Multi Function Module MFM For your personal safety DO NOT install an MFM yourself ONLY an authorized AT T Technician or dealer rep resentative shall install set options on or re...

Страница 11: ...ditional features available to you and your co workers see the MLX 10D MLX 28D and MLX 20L Digital ISDN Display Telephones User s Guide If you have questions about this book or need additional information see your system manager He or she is a co worker who is responsible for managing the system About This Book vii ...

Страница 12: ...pears on your display is shown in a type similar to that used in the display Information as it appears on a 2 line by 24 character display phone is shown in brackets following the information as it appears on a 7 line by 24 character display phone Select Ext Program Ext Prog If a bracketed word is not shown the information is the same for the 7 line and 2 line display phones Important words are sh...

Страница 13: ...n This Book We welcome your feedback on this book Please use the feedback form on the next page If the form is missing send your comments to A Sherwood AT T 99 Jefferson Road Rm 2A25 Parsippany NJ 07054 How to Comment on This Book ix ...

Страница 14: ...phone console setup for operators Your DLC is one of the following digital lSDN MLX phones MLX 28D with or without a Direct Station Selector DSS MLX 20L with or without a DSS The DSS is a device that adds extension buttons for one touch dialing of co workers extensions or other inside and outside calling buttons to your console Understanding Your Equipment 1 1 ...

Страница 15: ...r information on standard features see the MLX 10D MLX 28D and MLX 201 Digital lSDN Display Features and call handling DLC two line MLX 28D or Telephones User s Guide information are available on the seven line MLX 20L displays You can use your console to answer inside and outside calls transfer calls to an extension or an outside number make inside and outside calls especially for co workers whos...

Страница 16: ...ur console must have special equipment See your system manager for more information Illustrations of the DLCS and headset follow A list of terms that describe each piece of equipment follows each illustration A separate illustration and description of the DSS is included Procedures for using the DLCS with or without headsets are in Chapter 2 Handling Calls and Chapter 4 Using Features Identifying ...

Страница 17: ...ith Direct Station Selector Handset Display Buttons Line Buttons 28 Button Labeling Cards I Display Screen Direct Station DSS Selector Volume Control Message Dialpad Dedicated Feature Buttons 8 User Cards and Tray Light 1 4 MLX 28D with DSS ...

Страница 18: ...ld for putting a call on hold Dialpad The area on the console used to dial phone numbers Direct Station Selector DSS A device that adds extension buttons or other inside and outside calling buttons to the console Display Buttons Four imprinted buttons and four unlabeled buttons used to view the different screens and select names features and options on each screen Display Screen The 2 line by 24 c...

Страница 19: ... Direct Station Selector Line Button Labeling Cards 2 Buttons 20 Handset I Display Buttons Display Screen I Direct Station Selector DSS 1 Message Light Volume Control Dialpad Dedicated Feature Buttons 8 User Cards and Tray 1 6 MLX 20L with DSS ...

Страница 20: ...connecting an extension or line from a conference call Hold for putting a call on hold Dialpad The area on the console used to dial phone numbers Direct Station Selector DSS A device that adds extension buttons and other inside and outside calling buttons to the console Display Buttons Four imprinted buttons and ten unlabeled buttons used to view the different screens and select names features and...

Страница 21: ...Understanding Your Equipment Direct Station Selector Fixed Message Status Button Covers DSS Designation Cards DSS Buttons Fixed Page Buttons 1 8 Direct Station Selector ...

Страница 22: ...to page co workers over speakerphones or loudspeaker systems and to park calls They can also be used to handle outside calls Fixed Buttons Ten additional buttons including Message Status and three Page buttons The six remaining buttons on the first DSS are not used If a second DSS is connected to the console the ten buttons at the bottom of the second DSS are not used Fixed Message Status Button A...

Страница 23: ... ultralight earpiece and microphone that connects to the handset outlet on your console Notes Not all consoles allow you to use headset handset and speakerphone at the same time Check with your system manager before trying to do this For information on headset features see Chapter 4 Using Features 1 10 Operator s Headsets ...

Страница 24: ...tons labeled with phone numbers for outside calls You can also use buttons labeled with special service names such as WATS to make outside calls If you have SA buttons use them for inside and outside calls You must enter a dial out code to make an outside call on an SA button You can also use buttons labeled with Pool or special service names such as WATS to make outside calls ICOM or SA buttons a...

Страница 25: ...cific features your Company may select are also programmed onto line buttons These features are Night Service Send Remove Message and Alarm You can program any remaining unlabeled line buttons with additional features See Chapter 4 Using Features The illustration that follows shows line buttons may be programmed Line Buttons how an MLX 28D console s and labeled Operator Feature Buttons ICOM or SA ...

Страница 26: ...calls on hold for pickup at another extension Chapter 4 tells you more about Paging Park and Pickup dial out codes for selecting pools of lines line groups for making and handling outside calls Ask your system manager for the numbers assigned to your DSS and for instructions on using them Three fixed Page buttons and a fixed Message Status button are located on the bottom section of the DSS Press ...

Страница 27: ... and the third 50 extensions on the DSS The fixed Message Status button is used with Page buttons to check the status of co worker s message lights The following shows how DSS buttons maybe programmed DSS Buttons Fixed Page Buttons Fixed Message Status Button DSS 1 14 Line and DSS Buttons ...

Страница 28: ... and a green light next to it These lights provide the following information Light Meaning Steady red You are automatically connected to this line when you lift the handset Steady green A co worker is using this line or the feature on this button is in use Steady red and You are using this line green Flashing green An incoming call is on this line Fast flashing green You put a call on hold on this...

Страница 29: ...ot Disturb see the MLX 10D MLX 28D and MLX 20L Digital lSDN Display Telephones User s Guide Pool At least one line in the pool is available Line This line is available Group Page These features are not in use and Page All Steady Extensions This co worker is on the phone or is using Do Not Disturb For more information about Do Not Disturb see the MLX 10D MLX 28D and MLX 20L Digital ISDN Display Tel...

Страница 30: ...he co worker s phone If a co worker s message light is already on sending a second message may turn off the message light To help you avoid errors your DSS has a Message Status button that lets you check the status of co workers message lights before you use Send Remove Message When the light next to the Message Status button is on the DSS extension button lights show message status if the DSS but...

Страница 31: ... MLX 20L console you have a 7 line by 24 character display screen and 14 display buttons 4 imprinted buttons and 10 unlabeled buttons If you have an MLX 28D console you have a 2 line by 24 character display screen and 8 display buttons 4 imprinted buttons and 4 unlabeled buttons Chapter 2 Handling Calls tells you how to use the display to identify calls The display screen options and buttons are e...

Страница 32: ...labeled Display Buttons Feature Button 4 Imprinted Display Buttons Used to select specific display screens The buttons are Home Menu More and Inspct Inspect 10 Unlabeled Display Buttons Used to select the corresponding features and options shown on each screen Feature Button Used to view the Feature screen and quickly select features you use often The Display 1 19 ...

Страница 33: ...eature Button 4 Imprinted Display Buttons Used to select specific display screens The buttons are Home Menu More and Inspct Inspect 4 Unlabeled Display Buttons Used to select the corresponding features and options on each screen Feature Button Used to view the Feature screen and quickly select features you use often 1 20 The Display ...

Страница 34: ...en you re not using your console s features shown in the following illustration for both consoles The information on this screen changes when you receive or make a call and when you use features To return to this Home screen at any time press the Home button In the following illustrations the lines on the Home screen are numbered to help you identify information Refer to this illustration as you r...

Страница 35: ...sage to alert others with display phones the message you selected appears as a reminder For more on Posted Message see Chapter 4 When you re receiving a call line 1 shows the call type inside outside or returning a call you transferred is returning to you and who is making the call name or extension for inside calls or the line the call is on for outside calls 1 22 The Display ...

Страница 36: ... 1 shows the number you re dialing on an inside call the co worker s name shows When you re using a feature line 1 shows the feature name and may prompt you to enter information Line 2 shows the date and time and reminds you of held waiting calls If the symbol is shown press More to see additional features or information Lines 3 through 7 on the MLX 20L 7 line display only are Personal Directory l...

Страница 37: ...etimes abbreviated especially on the 2 line display For example Alarm Clock which appears on line 6 of the 7 line display is shown as AlClk Clock on the 2 line display For a listing of feature names as they appear on the display see Appendix D To select a feature from the Menu screen press the unlabeled display button closest to it 7 Line Display Menu Screen 1 2 3 4 5 6 7 1 24 The Display ...

Страница 38: ...om the first Menu screen Then select Down or Up to decrease or increase the contrast On an MLX 20L console adjust the contrast with the sliding control on the top To see additional information symbol press More A screen similar to the one in the following illustration is shown 2 Line Display Menu Screen The Display 1 25 ...

Страница 39: ...screen For more information see Home Screen earlier in this chapter to display existing feature programming To see what feature is programmed on a line button press Inspct and then the line button Line 1 shows the name of the feature such as Last Number Dial to display DSS button information To see the extension and message status of a DSS button press Inspct and then the DSS button For more infor...

Страница 40: ...Your Display Telephone 7 Line Display Inspect Screen 2 Line Display Inspect Screen I H o m e I Inspct I The Display 1 27 ...

Страница 41: ...n As you handle calls the Feature screen can tell you which features are available to you The features on this screen change depending on how you are using your console Unlike the other display buttons the Feature button is under the Volume button To see the feature options available to you press Feature 7 Line Display Feature Screen 1 2 3 4 5 6 7 1 28 The Display ...

Страница 42: ...een To select a feature press the feature name the display button next to or below As an example of information you may see on your feature screen the following table lists calling conditions and results and the corresponding features The Display 1 29 ...

Страница 43: ...e MsgLeave LvMsg extension Camp On CampOn Camp is ringing Leave Message Msg Leave LvMsg at an Barge In BargeIn Barge extension Park Park Park or connect Camp On CampOn Camp ed to an inside call is connect Last Number Dial LastNumDial Last ed to an P a r k Park Park outside line Camp On CampOn Camp Account Code Entry AccountCode Acct Follow Me Follow Me Flwme Notes When your phone has no dial tone ...

Страница 44: ...ter explains how to identify call types answer calls make calls transfer calls make conference calls Before you begin handling calls you need a basic understanding of the features previewed on the next page Handling Calls 2 1 ...

Страница 45: ...sy extension and hold the call there camp on for a preset time When the co worker s extension is free the waiting call rings Paging allows you to make announcements over your co workers speakerphones or over a loudspeaker system Park allows you to put a call on hold and page a co worker to pick up the call Messaging send Remove Message allows you to turn a co worker s message light on or off Syste...

Страница 46: ...stinctive ring or for inside voice announce calls the caller s voice scanning the lights on your console or DSS looking at your display The following table shows examples of the types of distinctive rings you hear and the information you see on your display and console when you receive calls Identifying Call Types 2 3 ...

Страница 47: ...e button OUTSIDE 810 or CUSTOMER 810 The number 810 is the line number assigned by the system not the phone number outside 1 ring or Green flashing x23 inside caller s light next to ICOM or voice or SA button and Wayne X23 fast flashing light Oper X24 next to DSS button or Oper MARY X24 2 4 Identifying Call Types ...

Страница 48: ...ight SUSAN X25 next to DSS button for extension you transferred a call CampRet t o X23 or CampRet JOHN returning Camp On call ParkRet 881 or ParkRet CUST returning parked call Note If the person you transferred a call to is unavailable the call returns to your console for further handling Unanswered Camp On calls and parked calls also return to your console Identifying Call Types 2 5 ...

Страница 49: ... system manager and Chapter 4 To Answer a Ringing Call 1 2 If the red light is not on next to the line with the call press the button next to the flashing green light The red light shifts to that line Lift the handset press Speaker or use the headset You are automatically connected to the line with the steady red light To Answer a Voice Announced Call You can answer a voice announced call a call f...

Страница 50: ... Auto Dial for the extension or dial extension Call beeps on co worker s phone 4 If you hear a beep begin talking If you hear ringing or busy tone the co worker is unavailable hang up press Speaker or use the headset Note Your co workers phones may allow voice announced calls even if they are on the phone using the handset See the MLX 10D MLX 28D and MLX 20L Digital lSDN Display Telephones User s ...

Страница 51: ...e the MLX 20D and MLX 20L Digital ISDN Display Telephones for more on these features To Make Outside Calls for Co workers MLX 28D User s Guide 1 2 3 4 5 6 7 8 If the red light next to the line or SA button you want to use is not on press the button Lift handset press Speaker or use headset Dial phone number or press programmed outside Auto Dial button When the person answers announce the call Pres...

Страница 52: ...s on the system setup if the system is programmed for One Touch Transfer with either automatic or manual completion you can press a DSS or Auto Dial button to quickly transfer to an extension Ask your system manager if you have this feature and if it is programmed for automatic or manual completion See To Transfer With One Touch Transfer in this chapter the console setup if you have DSS or Auto Di...

Страница 53: ...eceiving the transferred call is on another call or not in you can use Camp On Barge In or Park and Paging See Handling Unsuccessful Transfers in this chapter To Transfer With One Touch Transfer With automatic completion 1 Check the light next to the DSS or Auto Dial button for co worker s extension Use Page button if necessary If the light is on the co worker is unavailable See Notes If the light...

Страница 54: ...er can take the call hang up press Speaker or use the headset The call is transferred If co worker cannot take the call press the line button with the held call flashing green light to return to the caller See Notes Notes If your console does not have DSS or Auto Dial buttons or your system is not programmed for One Touch Transfer see To Transfer Without One Touch Transfer If co worker is unavaila...

Страница 55: ...set The call is transferred If co worker cannot take held call flashing green the call press the line button with the light to return to the call See Notes Notes If co worker is unavailable see Handling Unsuccessful Transfers in this chapter If your console has SA buttons you need a free SA button to transfer an outside call with a DSS or Auto Dial button If your co worker s phone has the same lin...

Страница 56: ...or press DSS button with dial out code Dial outside number If person is available headset Call is transferred If person is unavailab and take a message Notes hang up press Speaker or use e press SA or line button with held call Calls transferred to outside numbers may vary in transmission quality If your system has One Touch Transfer a transfer is automatically set up when you press a DSS button f...

Страница 57: ...t Or you can continue trying to connect the call with Barge In for an emergency or if you have been instructed to interrupt Camp On to put a transferred call on hold for a preset time If the call is unanswered it rings back at your console Paging to broadcast announcements over co workers speakerphones or over a loudspeaker system Park and Paging to put a call on hold and page a co worker to pick ...

Страница 58: ...pants You can consult privately with each participant before adding him or her to the conference You can also drop any participant from the conference by pressing the Drop button and then the line or SA button that the person is on If you originated the conference and then decide to drop out the entire conference call is disconnected However you can put the call on hold while the conference contin...

Страница 59: ...ble hang up press Speaker or use the headset Press Conf again to add another person You are separated from the conference while you add the next person but participants still can talk The display prompts you to add the next participant Repeat steps 3 6 to add more participants While on a conference Disconnect yourself without ending the call by pressing Hold Participants are able to converse and y...

Страница 60: ...and Transferring Calls Making Calls For information on the standard features you and your co workers can use see the MLX 10D MLX 28D and MLX 20L Digital ISDN Display Telephones User s Guide Chapter 4 lists features alphabetically with descriptions and step by step instructions for programming and use Feature Finder 3 1 ...

Страница 61: ... console Monitor the status of hotel motel Extension Status housekeeping services Set up your system to cover outside Night Service calls after business hours Respond to a system alarm Alarm Set a wake up call Reminder Service Post a message to inform co workers Messaging with display phones that you re temporarily unavailable Remind yourself and co workers of Reminder Service appointments Time ca...

Страница 62: ...h Auto Dial dialing of inside and outside calls Use a code to quickly dial outside System Speed Dial numbers you call often Transfer a call to a busy extension and Camp On hold the call there for a preset time Page co workers over their Paging speakerphones or a loudspeaker system Broadcast an announcement Paging Put a call on hold and page a co worker Park to pickup the call at another phone Pagi...

Страница 63: ...e Enter account codes when making an Account Code Entry outside call Use a programmed button for one touch Auto Dial dialing of inside and outside calls Use a code to quickly dial outside System Speed Dial numbers you call often 3 4 Feature Finder ...

Страница 64: ... handle calls These features are listed alphabetically with instructions for when and how to use them You or your system manager maybe responsible for programming buttons on your phone However some buttons can be programmed only by your system manager Using Features 4 1 ...

Страница 65: ...e imprinted Feature or Menu display button If the feature name you need is not shown press More Press the display button next to or below the feature you need Dial a feature code Many features have a 1 2 or 3 digit feature code If all your line buttons are programmed or a feature does not appear on the Menu or Feature screen you can still use additional features by dialing their feature codes list...

Страница 66: ... programming code on your dialpad Use the following instructions to program features from the display or with programming codes Before you begin programming remove the clear plastic that covers the button labeling card and write in the names of the features next to the buttons to be programmed Replace cover with textured side up Some features require that you respond to display prompts with additi...

Страница 67: ...ogram If this feature is not displayed press More or select FindF e a t u r e Find and select a letter range with first letter of feature you want to program 8 Respond to display prompts if necessary and select Enter 9 Repeat steps 5 8 for any other buttons you want to program 10 Press Home To Program Features By Using Programming Codes 1 Label button to be programmed with the feature name 2 Press...

Страница 68: ... you can choose that feature from the Menu screen The check mark tells you whether you must have a programmed line button for that feature For information on additional features you can use see the MLX 10D MLX 28D and MLX 20L Digital ISDN Display Telephones User s Guide Feature and programming codes are in the appendices at the back of this book Using Features 4 5 ...

Страница 69: ... Message Send Remove Message Posted Message Night Service Paging Speakerphone Paging Loudspeaker Paging Park Reminder Service Missed Reminder Reminder Set Reminder Cancel System Speed Dial Timer Display Console F M F F F M F F M Programmed Line Button Page 4 7 4 10 4 11 4 12 4 14 4 15 4 17 4 20 4 20 4 20 4 20 4 20 4 23 4 23 4 24 4 27 4 29 4 31 4 31 4 31 4 34 4 37 4 37 4 37 4 38 4 41 4 42 4 6 Using...

Страница 70: ...ed You must enter an account code before making an outside call You can enter an account code for an incoming call Optional If you choose to use account codes you can enter them on both incoming and outgoing calls either before or during the call If you make an error when entering an account code whether required or optional you can change the code while the call is in progress The caller cannot h...

Страница 71: ... Account Code button or press Feature and select AccountCode Acct See Notes The display prompts you to enter an account code 2 Dial account code followed by See Notes 3 Press any SA or line button 4 Lift handset press Speaker or use headset 5 Dial phone number including dial out code if using SA button Notes For step 2 program an outside Auto Dial button with an account code followed by a and pres...

Страница 72: ... Feature and select AccountCode Acct 2 Dial account code followed by Notes If you make an error you can correct the code by using the instructions above You can also use Account Code Entry by dialing a feature code instead of pressing a programmed button or selecting it from the display Account Code Entry 4 9 ...

Страница 73: ...tem the red light next to your Alarm button goes on Report the alarm immediately The red light stays on until the problem is cleared by your system manager an AT T representative or an authorized dealer Must have programmed line button on console 4 10 Alarm ...

Страница 74: ...ble from your display s Menu screen To Set the Alarm 1 Press Menu 2 3 4 5 Select On 6 Press Home A bell appears on the Home screen Select AlarmClock AlClk The display shows the alarm status On Off and the time set Dial 4 digit time from 1159 to 1200 If you make an error select Reset Reset and redial the time Select AM or PM To Cancel the Alarm 1 Press Menu 2 Select AlarmClock AIClk 3 Select Off 4 ...

Страница 75: ... programmed with a co worker s extension goes on when your co worker is on the phone or using Do Not Disturb The red light next to the Auto Dial button goes on when your co worker has an operator message For instructions on using Auto Dial buttons to make and transfer calls see Chapter 2 For instructions on using Auto Dial buttons to enter account codes see Account Code Entry in this chapter Must ...

Страница 76: ...se FindFeature Find or press More Select Inside In or Outside Out Select Enter Dial extension or phone number including dial out code long distance carrier code area code and any special characters See Notes 11 Select Enter 12 Repeat steps 5 11 to program additional numbers 13 Press Home Notes Account codes access codes and outside phone numbers can be programmed as outside Auto Dial buttons Speci...

Страница 77: ... the conference already has the maximum number of participants phones that have forwarded calls by using Coverage Forward or Follow Me You hear ringing phones that have Privacy in use You hear a fast busy signal phones that are being programmed by co workers You hear ringing To Use Barge In 1 Place call to co worker 2 Press Feature 3 Select Barge In Barge Note If your console has a programmed Barg...

Страница 78: ...u can use Camp On with either a programmed line button or a feature code or by selecting it from the Feature screen To Program a Camp On Button 1 Label button to be programmed as Camp On 2 3 4 5 6 7 Press Menu Select Ext Program Prog Select Start Press button you labeled Camp On Select ListFeature List Select CampOn Camp 8 Press Home To Use Camp On with Manual Dial 1 Press Transfer 2 Dial extensio...

Страница 79: ...ess DSS or Auto Dial button for the extension 2 Press Feature and select CampOn Camp or dial 57 or press programmed Camp On button 3 Hang up press Speaker or use the headset Note See To Use Camp On with Manual Dial if your system is programmed for One Touch Transfer with automatic completion 4 16 Camp On ...

Страница 80: ...nts or in a business with housekeeping or health care services it might be used to monitor the status of rooms You can change status either at the console or at the extension using either programmed line buttons or feature codes but you can monitor status only from a console Must be programmed system wide and assigned to console Must know meanings your company has assigned to each status Extension...

Страница 81: ...3 Select Ext Program Prog If this feature is not displayed press More 4 Select Start 5 Press one of the buttons to be programmed 6 Select ListFeature List 7 Select Operator ES OpES 8 Select ES1 ES2 or ESOff 9 Select Enter 10 Repeat steps 5 9 for additional buttons you want to program 11 Press Home 4 18 Extension Status ...

Страница 82: ...ff only from a DLC that has been programmed with this capability Status cannot be changed to ES Off from the extension except in calling groups To Change Extension Status on Single Line Telephones 1 Lift handset 2 Dial 45 for ES1 or 44 for ES2 3 Hang up To Change Extension Status on Multiline Telephones 1 Press Feature See Note 2 Dial 45 for ES1 or 44 for ES2 Note Analog multiline phones have a pr...

Страница 83: ...dset Hang Up button must be programmed by your system manager You can program the console with a Headset Auto Answer button to automatically deliver calls to the headset so that you don t need to press line buttons to answer calls As each call comes in you hear atone and you can begin speaking immediately after it Headset Handset Mute temporarily turns off the microphone in your headset or handset...

Страница 84: ...select Mute for Headset Handset Mute or select Status Stat for Headset Status Select Enter Repeat steps 5 9 to program the other buttons Press Home To Use Headset Feature Buttons 1 2 3 4 5 Unplug handset Plug headset into console Press programmed Headset Status button to change from handset to headset Green light goes on You can talk and be heard through the headset Press line button to answer cal...

Страница 85: ...grammed line button you must first switch to the handset To Turn off the Headset You can turn off the headset during a call by using Headset Handset Mute Press once and you can t be heard through the headset Press again to resume conversation Speaker Press once to transfer the call from your headset to the speakerphone Press again to return the call to the headset Note If the call is disconnected ...

Страница 86: ...s can also leave messages on your display For more on receiving messages see the MLX 70D MLX 28D and MLX 20L Digital ISDN Display Telephones User s Guide Leave Message Use Leave Message to leave a message for co workers with display phones leave a voice mail message for co workers with voice mail Your co worker s message light goes on after you leave the message To use Leave Message you must be on...

Страница 87: ... co worker who does not have voice mail and has a non display phone use Send Remove Message to turn on his or her message light Only system operators can turn on a message light on a non display phone The Send Remove Message button also turns off a co worker s message light on a phone without a display and cancels the operator message delivered to a display phone The red light next to a co worker ...

Страница 88: ...t without a DSS or Auto Dial button for that person To Program a Send Remove Message Button 1 Label button to be programmed as Send Remove Message 2 Press Menu 3 Select Ext Program Prog If this feature is not displayed press More 4 Select Start 5 Press button you labeled Send Remove Message 6 Select ListFeature List 7 Select Send RmvMsg SdMsg If this feature is not displayed use FindFeature Find o...

Страница 89: ...e Status button to return to call handling If co worker s message light was on it goes off If co worker s message light was off it goes on To Use Send Remove Message with Auto Dial 1 2 Check the red light next to Auto Dial button for extension If red light is on co worker has an operator message If red light is off co worker does not have an operator message To turn message light on or off press S...

Страница 90: ...r extensions the message shows on your display You can post 1 of 20 programmed messages The 10 messages shown below are provided by your company they may have been changed by the system manager or additional messages may have been programmed Code Posted Message Code Posted Message 01 DO NOT DISTURB 06 IN CONFERENCE 0 2 OUT TO LUNCH 07 WITH A CLIENT 0 3 AT HOME 08 WITH A CUSTOMER 04 OUT SICK 09 AWA...

Страница 91: ... If message you want is not shown press More Select Next or Prev on MDL 28D console 4 Select Post Message will appear on caller s display phone when your console is not answered 5 Press Home To Cancel a Posted Message 1 Press Menu 2 Select Posted Msg Post 3 Select Cancel Cancl 4 Press Home 4 28 Messaging ...

Страница 92: ...phones Night Service can be setup so that you have to enter a password to make an outside call Night Service can be programmed to automatically turn on and off at preset times If your system is not programmed this way you must turn Night Service on when you leave for the night and off when you start your day Must be programmed system wide Must have a programmed line button on console May require p...

Страница 93: ...displayed use FindFeature Find or press More Press Home To Use Night Service 1 Press Night Service button When a password is not required the green light next to the button goes on when Night Service is on and off when Night Service is off When a password is required the green light flashes 2 Dial password if required See Note Note You must complete password within 60 seconds or start procedure ag...

Страница 94: ... speakerphones Page All or for paging just the speakerphones in certain groups Group Page Loudspeaker Paging is heard by everyone in the building or a particular area called a zone depending on how the loudspeaker system is set up Loudspeaker paging may be used by pressing Feature and selecting Loudspeaker Page from your display Or your console may have a system programmed Loudspeaker Page button ...

Страница 95: ...rpPg If this feature is not displayed use FindFeature Find or press More 8 Dial Group Page extension or Page All extension then select Enter 9 Press Home To Use Speakerphone Paging 1 Press ICOM or SA button 2 Lift handset See Notes 3 Press programmed Group Page name or Page All button or dial Group Page or Page All extension or press DSS button 4 Make announcement after beep Notes Using the speake...

Страница 96: ... LdsPg Dial the code for the page zone if necessary See Notes Make announcement Notes Using the speakerphone can create a feedback tone If the loudspeaker system has more than one zone you will hear a beep or dial tone after selecting Loudspeaker Page Then dial the code number provided by your system manager for the zone you want to page Paging 4 33 ...

Страница 97: ...system Calls can be parked at your extension or at a specific Park zone You cannot park a call at a Park zone where another call is parked Your co worker can then pick up the call from the nearest phone by using Pickup and dialing the extension you announced If the call is not picked up after a set time it returns to your console Park can be used with a programmed Park or Park Zone button Park zon...

Страница 98: ...Park zone Press Menu Select Ext Program Prog If this feature is not displayed press More Select Start Press button you labeled Park or Park zone Select ListFeature List Select Park or select Park Zone PrkZn and dial Park zone extension If this feature is not displayed use FindFeature Find or press More Press Home Park 4 35 ...

Страница 99: ...sfer dial Park Zone extension and press Transfer again or press DSS button for the Park zone If manual completion is programmed hang up 2 Set up page For Speakerphone Page press DSS button or press programmed Group Page name or Page All button or dial Group Page or Page All number For Loudspeaker Page press programmed Loudspeaker Page button or press Feature and select Loudspkr Pg LdsPg If necessa...

Страница 100: ...nswered within 30 seconds the phone stops ringing and the reminder is identified as a missed reminder Missed reminders also result when the extension is busy A set reminder will ring at the same time every day until you cancel it Your system can be set to automatically cancel all reminders at a certain time each day You can program line buttons as Reminder Set and Reminder Cancel or use feature co...

Страница 101: ...To Program Reminder Service Buttons 1 2 3 4 5 6 7 8 9 10 11 Label button to be programmed as Reminder Set Reminder Cancel or Missed Reminder Press Menu Select Ext Program Prog If this feature is not displayed press More Select Start Press button you labeled Reminder Set Reminder Cancel or Missed Reminder Select ListFeature List Select Reminder Rmind If this feature is not displayed we FindFeature ...

Страница 102: ...al phone Hang up press Speaker use headset or press Reminder Set button To Read Reminder Messages on the Display Console 1 2 3 4 Press Reminder Set button or press Feature and dial 81 Press DSS or Auto Dial button for the extension or dial the extension Look at display If reminder call was answered you see extension X time AM PM If reminder call was missed you see extension X time AM PM If reminde...

Страница 103: ... extension To Clear a Missed Reminder 1 2 3 4 5 Press Missed Reminder button Display shows time of missed call along with name or extension Press programmed Reminder Cancel button or press Feature and dial 81 To see next missed reminder press Feature and dial 28 Repeat steps 2 and 3 until there are no more missed reminders Press Missed Reminder button 4 40 Reminder Service ...

Страница 104: ...st be programmed system wide Must have codes and numbers from system manager 1 2 3 4 5 6 7 8 9 Label button to be programmed with name or other identifier Press Menu Select Ext Program Prog Select Start Press button you labeled Select ListFeature List Select SysSpeedDi SpdDi If feature is not displayed Dial the 3 digit System Press Home To Use System Speed use Find Feature Find or press More Speed...

Страница 105: ...s and 59 seconds then resets to zero and continues counting To Turn Timer On 1 Press Menu 2 Select Timer If this feature is not displayed press More The display returns to the Home screen and the timer starts counting automatically To Turn Timer Off 1 2 4 42 Press Menu Select Timer If this feature is not displayed press More The display returns to the Home screen and the timer is no longer display...

Страница 106: ...tically Some sequences need special characters for example press to signal the end of a dialing sequence or press Hold to insert pauses after a dial out code The chart beginning on the next page provides a description of special characters Ask your system manager which special characters are needed and when to use them programming Special Characters A 1 ...

Страница 107: ... response from the system you insert a Stop to allow time for a response and then enter the next numbers in the sequence Or an outside Auto Dial button might be programmed with a password then a Stop folIowed by a phone number To use Auto Dial with a Stop in the sequence press the button to dial the password listen for the dialing and connection and press the button again to dial the phone number ...

Страница 108: ...1 5 seconds to allow a computer to respond after a set of numbers has been dialed For example press Hold between programming a long distance phone number and a calling card number You can insert as many pauses as needed End of Speeds call processing by the Dialing system Use at the end of a programmed sequence of numbers to indicate you have finished dialing or to separate one group of dialed digi...

Страница 109: ... be activated by a code Some features like Do Not Disturb require programming onto a line button so the light next to the button can provide a visual reminder when the feature is in effect This appendix lists the features you can use with feature codes The features explained in this book are checked For more on features you can use that are not explained in this book see the MLX 10D MLX 28D and ML...

Страница 110: ...xtension Status 2 Operator 762 DSS Follow Me 34 extension Forward 33 extension or phone number Forward and Follow Me cancel all 34 cancel one 34 extension cancel from your phone 33 your extension Last Number Dial Messaging cancel message delete message Leave Message next message Send Remove Message 38 extension Features must be used via a feature code Feature is explained in this guide 84 53 exten...

Страница 111: ... outside Privacy off on Recall Reminder Service cancel reminder set reminder System Speed Dial 9 line zone code 01 24 88 9 extension 9 line 31 31 775 81 extension 81 ext time A or P code 600 729 Feature must be activated with a feature code Feature is explained in this guide Feature Codes B 3 ...

Страница 112: ...er 4 for instructions on programming features You can program features using the console display or with the programming codes that follow The following list includes programmable features you and co workers can use The features explained in this book are checked For information on the features that are not explained in this book see the MLX 10D MLX 28D and MLX 20L Digital lSDN Display Telephones ...

Страница 113: ...Automatic callback Selective callback Call Waiting Off 82 22 21 Off 12 on 12 55 11 11 57 extension number on Camp On Feature must be programmed on line button Feature is explained in this guide Denotes features that setup how your phone works a programmed button is not needed to use them C 2 Programming Codes ...

Страница 114: ...ion Status Extension Status Extension Status Extension Status Forward 47 Off Operator 760 1 45 1 Operator 761 2 44 2 Operator 762 33 Headset Features Headset Auto Answer 780 Headset Handset Mute 783 Headset Status 782 Last Number Dial 84 Feature must be programmed on line button Feature is explained in this guide Denotes features that set up how your phone works a programmed button is not needed t...

Страница 115: ...ing Personal Speed Dial Pickup general group inside outside Privacy Recall 25 751 38 39 758 extension 757 extension 22 group ext 86 22 zone 32 ring 1 8 01 24 21 number 9 88 9 extension 9 line 31 775 Feature must be programmed on line button Feature i s explained in this guide Denotes features that setup how your phone works a programmed button is not needed to use them C 4 Programming Codes ...

Страница 116: ... Iines immediate one Iine no ring all Iines no ring one Iine Saved Number Dial Signaling System Speed Dial button Voice Announce Off on 8 1 752 81 342 341 346 36 347 37 345 35 85 23 extension 24 code 10 10 Feature must be programmed on line button Feature is explained in this guide Denotes features that set up how your phone works a programmed button is not needed to use them Programming Codes C 5...

Страница 117: ...s of the display screen are abbreviated This appendix lists the features that you can use on your console For more on features see the MLX 10D MLX 28D and MLX 20L Digital lSDN Display Telephones User s Guide Notes F denotes features that can be used by selecting them from the display s Feature screen M denotes features that can be used by selecting them from the display s Menu screen Feature Name ...

Страница 118: ...y Individual secondary Individual M Directory M Extension M Personal M System Do Not Disturb Account Code Alarm Alarm Clock Auto Dial Inside Outside Barge In Cback Auto Cback Sel Call Waiting Camp On Conference Coverage Group Cover Inside Cover age Off Primary Secondary Directory Ext Dir Personal Dir System Dir DoNot Distrb Acct Alarm AlClk Auto D In out Barge CbckA CbckS CWait Camp Conf Ctrst Cov...

Страница 119: ... M next message M Posted Message M retrieve message M return call Send Remove Message Night Service Notify Notify Receive Notify Send Drop ES Status ES Off ES1 ES2 Follow Me Forward Hdset Auto Answer Hang Up Mute Status LastNumDial Delete Msg MsgLeave Next Msg Posted Msg Messages Return Call Send RmvMsg Night Srvc Notify Receive Send Drop ES ES Off ES1 ES2 FlwMe Forwd Hdset Auto Mute Stat Last Dle...

Страница 120: ...ng Options all lines one line delayed ring immediate ring no ring Abbreviated Ring Saved Number Dial Group Page Loudspkr Pg Park PersonalRng Pickup General Pickup Grp Extension Line Privacy Reminder Cancel Missed Set RingOptions All Lines One Line Delay Ring Immed Ring No Ring Abbreviated SaveNumDial GrpPg LdsPg Park PRing Pkup Genrl PkupG Ext Line Prvcy Rmind Cancl Missd Set RngOp AllLn 1Line Del...

Страница 121: ...ns Abbreviation 7 Line 2 Line Feature Name Display Display Signaling Signal Signl System Speed Dial SysSpeedDl Spd Dl M Timer Timer Timer Transfer Transfer Trans Voice Announce Voice Annce Voice Feature Name Display Abbreviations D 5 ...

Страница 122: ... following list to verify that you have the codes and special instructions you need to use the console features If several operators will use the same console your system manager should complete this list System Specifics E 1 ...

Страница 123: ... N o Yes Loudspeaker Paging N o Yes code Night Service N o Yes Automatic On Off N o Yes Password No Yes Operator Alarm N o Yes report to One Touch Transfer No Yes Automatic Completion No Yes Park No Yes codes Posted Message No Yes Reminder Service Automatic Cancel N o Yes time of day Send Remove Message No Yes Speakerphone Paging N o Yes extensions System Speed Dial No Yes E 2 System Specifics ...

Страница 124: ... Clock A feature you use to set a display phone to signal beep at a certain time to remind you of an appointment or meeting 4 11 announced transfer A call you announce to your co worker before the call is transferred 2 9 2 11 answering machine Equipment you can connect to your phone to record messages from callers and leave messages for callers when you are not available to answer the phone 1 3 Au...

Страница 125: ... call at a busy extension and put the call through automatically when the extension is free 2 2 4 15 4 16 Conf button A button you press to set up a conference call 1 5 1 7 2 15 Conference A feature you use to set up a single call with up to four other people 2 15 Ctrst A selection on the Menu screen of MLX 10D and MLX 28D phones that you use to adjust the brightness of the display 1 25 IG 2 Index...

Страница 126: ...to make an outside call 1 11 1 13 dialpad The numbered buttons and the asterisk and pound sign on your console 1 4 1 5 1 6 1 7 digital ISDN MLX telephone A style of phone that is compatible with the system and includes the MLX 10 MLX 10D MLX 20L and MLX 28D phones 1 2 1 4 1 6 direct line console DLC A console setup for operators 1 1 Direct Station Selector DSS An adjunct with buttons that you use ...

Страница 127: ...ore and Inspct buttons you press to view the display screens and the unlabeled buttons that activate features on the screens 1 5 1 6 1 7 1 19 1 20 1 24 distinctive rings Three different ways your console rings to or returning call 2 3 2 4 2 5 Drop button identify an inside outside A button you use to disconnect a participant from a conference call or to cancel a Callback call 1 5 1 7 2 15 2 16 E E...

Страница 128: ...3 digit code you dial to use features 4 2 B 1 Feature Finder A table in this book that helps you find features by function instead of by name 3 1 Feature screen A display screen that provides quick access to features you use often 1 28 1 29 1 30 4 2 Fixed Message Status button A button on the DSS that you press to see which users phones have Message lights on 1 8 1 9 4 26 Fixed Page buttons Button...

Страница 129: ...you use to 4 21 4 22 send calls to the headset automatically 4 20 Headset Handset Mute A feature you use to mute the microphone in either your handset or headset so you can speak privately with someone in your office without your caller hearing you 4 20 4 21 4 22 Headset Hang Up button A button you use to manually disconnect a headset call 4 20 4 21 Headset Status button A button you press to use ...

Страница 130: ...d shows when a feature is in use 1 21 1 22 1 23 I ICOM Intercom buttons Three buttons you use to make only inside calls 1 11 2 4 2 7 ICOM Ring used to make or receive inside ringing calls 1 12 2 7 ICOM Voice used to make or receive voice announced inside calls 1 12 2 7 ICOM Originate Only used only to make inside calls This button can be used for either voice announced or ringing calls 1 12 inside...

Страница 131: ...1 26 1 27 L Leave Message A Messaging feature you use to leave messages for co workers with display or non display phones 4 23 4 24 line buttons The rows of buttons above and or to the right of the dialpad which you or your company can program with lines or features 1 4 1 5 1 6 1 7 1 11 1 12 Loudspeaker Paging See Paging M Menu button A button you use to display the Menu screen 1 24 1 25 lG 8 Inde...

Страница 132: ...isplay phones know when you are unavailable 4 23 Missed Reminder A programmed button you use to display a missed reminder message that tells you the name extension and time of the missed reminder 4 37 4 38 4 40 modem Equipment you can connect to your phone to convert digital data to analog data to send it over phone lines The analog data is converted back to the original digital data by another mo...

Страница 133: ...button or a DSS button 2 9 2 10 One Touch Transfer with manual completion A feature you use to transfer a call to an inside phone by pressing an Auto Dial button or DSS button and then hanging up or pressing Transfer 2 9 2 11 operator feature buttons Buttons programmed for the operator features your company uses including Night Service Send Remove Message and Alarm 1 12 1 13 4 10 4 24 4 25 4 29 op...

Страница 134: ... to page all speakerphones and Group Paging to page certain groups of speakerphones 4 31 4 32 Park A feature you use to put a call on hold so it can be picked up from any extension 2 2 4 34 park zone A specific extension where a call is parked so it can be answered from any phone in the system 4 34 4 35 4 36 Pool button A line button you use to make and receive outside calls on SA System Access bu...

Страница 135: ...imes 4 37 4 38 Reminder Set button A programmed button you press to set reminder times 4 37 4 38 4 39 SA System Access buttons Three buttons you use to make inside and outside calls 1 11 2 11 2 12 SA Ring used to make and receive inside and outside calls 1 11 SA Voice used to make voice announced inside calls receive inside voice announced and ringing calls and make and receive outside calls 1 11 ...

Страница 136: ...ceive calls without using the handset 1 5 1 7 Speakerphone Paging See Paging special character A pause stop or end of dialing signal you need to include when you program some dialing sequences such as an Auto Dial button A 1 system manager A co worker who was involved with the planning and programming of the system and is responsible for managing it vii System Speed Dial A feature you use to dial ...

Страница 137: ... user cards Instruction cards stored in the card tray under your console 1 5 1 7 Volume control A button for controlling the volume of your console s ring handset headset and speakerphone 1 5 1 7 WATS wide area telephone service A service that allows you to make calls to or from certain areas for a flat rate charge based on expected usage 1 11 IG 14 Index Glossary ...

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