SWT Troubleshooting
81
Metreau Keypads
follows the movement of the source. Also try swapping IR emitter leads. Take a look at
the source to ensure that no MUTE functions have been accidentally activated.
No Keypad Activity
You are not getting power and command connectivity to the zone. Some of the possible causes are:
Verify that the AxLink address is set to
0
(zero).
Zone connectors at the Controller are not secure.
Connector in the wall at keypad to Controller is not secure.
Wiring and connection directions not followed. Make certain the center two wires (DATA and
GROUND) are in the same orientation at the Controller and the keypad.
Connectors on keypad from Controller and speakers are reversed.
Keypad not recognized by system. Restart system.
Keypad Lights, No Sound
Power and command connectivity are getting to the zone. Check other zones and select each source to
determine if this is specific to the source or the room in general. If the problem is in a particular room
then there may be an issue with cabling to the speakers or it may be the keypad itself. If you get similar
results for a particular source in multiple zones then there may be an issue with the source equipment and
you should check to see that the selected source is ‘playing’. If every other zone is OK, check to make
sure cables to the speakers are secure and that you have tried to increase the volume level in the zone.
FIG. 41
Rear View – Source in/out – IR Out
If you connect a keypad while the Controller is on you must restart the Controller for
that keypad to become active.
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