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Troubleshooting

60

DGX Transmitters & Receivers Instruction Manual

Flow Chart 3: No Video Image (with Video LED illuminated on the TX)

What to Expect with Normal Video Display

On power up, the Video LED illuminates, turns off, and then illuminates indicating that the video signal is
present. On both DGX RX modules, the LED sequence for the Scaling LEDs is: all illuminate, all turn off,
and then the Auto LED illuminates as the video displays at the destination (assumes power up is in Auto).

Troubleshooting Flow Chart – When Video Does Not Display

Start

Power up is successfully completed.

Does destination

device display

an image?

No

2

Is Video LED on front

illuminated constant green?

Yes

Yes

Finished

DGX HD-15 TX only:

If the image is unsatisfactory,

see page 45.

Yes

Finished

DGX HD-15 TX only:

If the image is unsatisfactory,

see page 45.

No

Contact technical support (page 64).

Note:

Normally on power up, all LEDs

turn on, turn off, and then illuminate in
their operational state.

No

1

Yes

Determine error code

(page 62) and contact

technical support.

No

Does the destination

device display

an image?

Flow Chart

3

No

Is Auto LED solid

green?

Is Power LED

solid amber?

Yes

> Check for correct input port

on monitor.

> Determine monitor’s supported

resolutions.

> Place RX in Manual and use

Scaler Override utility to use

one of the monitor’s supported

resolutions (start with native

resolution, and then try a

different one).

> Re-plug first one end of cable

and then other end.

> Use alternate input port on

monitor.

> See Technical Note on

“SmartScale

®

and EDID

Behavior” at

www.amx.com

.

No

Important:

The Power LED can

illuminate solid amber at any time,
not just at power up. If this occurs,
check the error code (see page 62)
and contact technical support.

* EDID was not read. If monitor

does not support input resolution,

it will not display video. Typically

monitor will give indication that it

does not support parameters

provided.

Yes

Is Auto LED blinking

green and Bypass LED

solid green

(Auto scaling

failure*)

?

Go back to

Flow Chart 1

Go back to

Flow Chart 2

«
...
62
63
64
65
66
...
»

Содержание AVB-RX-DGX-SC Fiber-DVI

Страница 1: ...Instruction Manual AMX AutoPatch DGX Fiber Modules DGX Transmitters Receivers AVB TX DGX HD15 SC Fiber AVB TX DGX DVI SC Fiber AVB RX DGX SC Fiber HD15 AVB RX DGX SC Fiber DVI REV D 3 15 2013 ...

Страница 2: ... switch on and off any load that is properly connected to our lighting Products as long as the AMX lighting Products are under warranty AMX also warrants the control of dimmable loads that are properly connected to our lighting Products The dimming performance or quality thereof is not warranted due to the random combinations of dimmers lamps and ballasts or transformers d AMX software and firmwar...

Страница 3: ...ices and Recommendations for Laser Products 23 Site Recommendations 24 General Hazard Precautions 24 Setup Options 25 Basic Installation 29 Addressing Special Installation Requirements 35 Scaling Options 37 Auto Option SmartScale 38 Bypass Option 38 Manual Option and the Scaler Override Utility 38 Adjusting Video with BoardConfig Software 45 System Requirements 46 Determining Resolution and Refres...

Страница 4: ...ting 57 Error Code Reporting Power LED is Solid Amber 62 Live Status Update Messages 63 Non DGX Matrix Switcher Routing Behavior 64 Technical Support 64 Appendix A Creating a Virtual COM Port 67 Establishing a Virtual COM Port 67 Appendix B Restoring Default Settings 71 Appendix C Upgrading the Firmware 73 ...

Страница 5: ...e smocks and conductive work mats are specifically designed for this purpose Anyone performing field maintenance on AMX equipment should use an appropriate ESD field service kit complete with at least a dissipative work mat with a ground cord and a UL listed adjustable wrist strap with another ground cord These items should not be manufactured locally since they are generally composed of highly re...

Страница 6: ...from your AMX product turn it off immediately and call technical support For products with multiple power supplies in each unit make sure all power supplies are turned on simultaneously Use surge protectors and or AC line conditioners when powering AMX products Only use a fuse s with the correct fuse rating in your enclosure Make sure the power outlet is close to the product and easily accessible ...

Страница 7: ...tous les blocs d alimentation des appareils dotés de blocs d alimentation multiples dans chaque unité soient allumés simultanément Servez vous de protecteurs de surtension ou de conditionneurs de lignes à courant alternatif lorsque vous mettez les appareils AMX sous tension Placez uniquement des fusibles de calibre exact dans les boîtiers Veillez à ce que la prise de courant soit proche de l appar...

Страница 8: ...ncy Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and...

Страница 9: ...on Agency Other products mentioned herein may be the trademarks of their respective owners Warnings and Cautions This manual uses the following conventions and icons to draw attention to actions or conditions that could potentially cause problems with equipment or lead to personal risk ESD Warning The icon to the left indicates text regarding potential danger associated with the discharge of stati...

Страница 10: ...Notices 6 DGX Transmitters Receivers Instruction Manual ...

Страница 11: ...dio signal or an analog stereo audio signal from the source device digital takes precedence if both are connected Both the video and audio signals are transmitted over an SC terminated fiber cable to a DGX RX module The RS 232 port on each TX supplies unidirectional RS 232 serial data over the SC terminated fiber cable with the data flow in the same direction as the video signal In addition to sup...

Страница 12: ...lity to detect an incoming analog signal video or audio and automatically convert it to a digital signal this feature can be overridden DGX HD 15 TX supports RGBHV RGBS RGsB and Y Pb Pr Y Pb Pr up to 1080p video formats DGX HD 15 RX supports an RGBHV video format DGX DVI TX and DGX DVI RX support a DVI video format Both TX modules accept analog stereo audio signals unbalanced stereo or digital aud...

Страница 13: ...intrusive physical wire tapping AMX DGX Fiber Transmitters and Receivers provide secure signal transport up to 3 000 feet 914 4 m without losing signal clarity making it ideal for use throughout classrooms auditoriums conference rooms hospitals and campuses With SmartScale technology and simple installation and termination of fiber cable AMX DGX Fiber Transmitters and Receivers are the perfect sol...

Страница 14: ...do not respond with a normal display as stated in the table below check all power connections before contacting technical support see page 57 When a USB cable is connected the Power LED blinks red while communication is being established with the PC see page 67 Other than when adjusting settings in BoardConfig an illuminated Manual LED has no special significance as the Auto and Manual settings ar...

Страница 15: ...l SC Fiber Output accepts a standard 2 5 mm SC fiber connector standardized in TIA 568A that snaps into place EDID switch the default is set to WP write protect so source and destination can share information set to W for write enable The EDID LED is on the front Sync Set switch must be set to match the video format of the source signal see page 32 Special Product Information If a video signal is ...

Страница 16: ...tic conversion settings signal adjustment firmware upgrades through an Upgrade Tool live status updates and error code reporting Important If the indicator LEDs do not respond with a normal display as stated in the table below see Troubleshooting on page 57 When a USB cable is connected the Power LED blinks red while communication is being established with the PC see page 67 FIG 5 DGX DVI TX front...

Страница 17: ...lt is set to WP write protect so source and destination can share information set to W for write enable The EDID LED is on the front DGX DVI Modules only support digital single link DVI D signals The connectors on the module are DVI I connectors which allow use of a cable with either a DVI D or a DVI I connector for DVI I the analog pins are not used see the DVI I connector pinout information on p...

Страница 18: ...ED blinks red while communication is being established with the PC see page 67 If the output cable is disconnected from the RX or if no EDID can be found on the destination device the Bypass LED will be constant green and the Auto LED will blink This indicates that the RX has switched to the Bypass Scaling option and is waiting for EDID information As soon as a valid EDID is found the RX will reve...

Страница 19: ...ck for an analog stereo audio output signal SC Fiber Input accepts a standard 2 5 mm SC fiber connector standardized in TIA 568A that snaps in Warning Do not use the Stereo output connector as a headphone jack The Stereo output is set at unity gain line level and is not intended for headphones Special Product Information If a video signal is not present on the TX the lasers are disabled and will n...

Страница 20: ... blinks red while communication is being established with the PC see page 67 If the output cable is disconnected from the RX or if no EDID can be found on the destination device the Bypass LED will be constant green and the Auto LED will blink This indicates that the RX has switched to the Bypass Scaling option and is waiting for EDID information As soon as a valid EDID is found the RX will revert...

Страница 21: ... digital single link DVI D signals The connector on the module is a DVI I connector which allows use of a cable with either a DVI D or a DVI I connector for DVI I the analog pins are not used see the DVI I connector pinout information on page 28 This also holds true for DGX DVI Boards in DGX Matrix Switchers Warning Do not use the Stereo output connector as a headphone jack The Stereo output is se...

Страница 22: ...ional Temperature 32 F to 113 F 0 C to 45 C Storage Temperature 22 F to 158 F 30 C to 70 C Humidity 0 to 90 non condensing Dimensions Depth Width Height 5 15 in 13 08 cm 5 80 in 14 73 cm 1 66 in 4 22 cm 1 RU Weight Approximately 1 75 lb 0 8 kg per module Shipping Weight Approximately 2 75 lb 1 25 kg MTBF 92 000 hrs Safety Certifications DGX DVI TX and DGX HD 15 TX Class 1 Laser Product Class 3R La...

Страница 23: ...upport EDID provided by DGX TX EDID is user re programmable RGB Input Signal Level Range 0 to 700 mVpp 0 to 750 mVpp max RGB Input Impedance 75 ohm HV Sync Input Signal Level Range 0 to 5 V HV Sync Input Impedance 510 ohm HV Sync Input Trigger Voltage 1 75 V Y Pb Pr Input Signal Level Range 1 0 Vpp for Y 700 mVpp for Pb Pr Y Pb Pr Input Impedance 75 ohm Input Connector HD 15 RGBHV and Y Pb Pr RGB ...

Страница 24: ...r DVI I DVI D single link is the supported signal type Input Cable Length Meets DVI spec of 5 m 16 4 ft Propagation Delay typical 2 s RX Output Signal Type DVI D single link Output Scaling SmartScale Presets Manual Configuration Output Nominal Voltage 1 0 Vpp differential Output Re clocking CDR Yes Output 5 V DDC Pin 50 mA Output Rise Time Fall Time 75 ps min to 240 ps max 20 to 80 0 12 UI min to ...

Страница 25: ... Optimal Digital Audio Operating Range 38 dBfs to 0 dBfs Input Connectors 3 5 mm mini stereo jack analog stereo RCA jack S PDIF RX Output Signal Types Stereo analog S PDIF 2 Channel L PCM Analog Output Level max 8 dBu unbalanced Analog Output Impedance 5 ohm Analog Output Frequency Response 0 3 dB 20 Hz to 20 kHz Analog Audio Output THD N 0 04 1 kHz 10 dBu to 8 dBu Analog Audio Out SNR 92 dB 20 Hz...

Страница 26: ...ust be present to pass serial data Input Signal Level max 15 V Baud Rate max 115 2 k baud 25 ft 7 6 m copper cable Baud Rate typical 57 6 k baud 150 ft 45 7 m copper cable Input Connector Pluggable 3 5 mm terminal block RX Output Signal Type Unidirectional RS 232 the control signal is transmitted in the same direction as video audio Output Signal Level max 5 V Baud Rate max 115 2 k baud 25 ft 7 6 ...

Страница 27: ...ommendations for Laser Products Important There are no user serviceable parts inside AMX DGX SC Fiber products service should only be done by qualified personnel Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure Exercise caution when installing DGX products to avoid direct eye exposure to invisible laser...

Страница 28: ...levated Operating Temperature The maximum rated ambient temperature for DGX Fiber modules is 113 F 45 C All equipment should be installed in an environment compatible with the manufacturer s maximum rated ambient temperature In a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than the ambient room temperature Caution To protect the equip...

Страница 29: ...x switcher with DGX Fiber input and output boards To determine what types of input and output boards are compatible with DGX Fiber boards see the matrix switcher s Instruction Manual Two system setups with DGX Fiber modules and a DGX Matrix Switcher are shown on the next page FIG 10 shows a DGX TX and a DGX RX in an end to end solution FIG 11 shows a DGX TX and a DGX RX used in conjunction with DG...

Страница 30: ...io FIG 12 DGX TX and DGX RX modules in point to point solution FIG 13 DGX TX and DGX RX modules in module to DGX Switcher to module solution FIG 14 DGX TX and DGX RX modules in module pair to non DGX switcher to module pair solution Fiber up to 3000 ft 914 m DGX TX DGX RX USB Source Device Destination Device Control PC for setup only necessary for systems with special requirements USB Fiber up to ...

Страница 31: ... The pinout for the HD 15 connector on the modules is in FIG 17 on page 28 HD 15 to HD 15 Cable FG10 2170 01 The HD 15 to HD 15 cable is available from AMX and provides the best display results for RGBHV signals HD 15 to 5 BNC Breakout Cable FG10 2170 05 DGX TX The HD 15 to 5 BNC breakout cable is normally used for an RGBHV signal If you are using this breakout cable to send a Y Pb Pr signal from ...

Страница 32: ...DGX HD 15 RX modules Note 55 mA is supplied on output pin 9 power draw not to exceed 50 mA per port DVI Pinout The pinout in FIG 20 is for the DVI I connectors on DGX DVI TX and DGX DVI RX modules The 5 VDC on output pin 14 on the DGX DVI RX module supplies a maximum of 55 mA Note This cable cannot be used with an RX as the RX can only send an RGBHV signal to the destination FIG 18 HD 15 to 3 RCA ...

Страница 33: ...re to invisible laser radiation Follow the recommendations below whenever installing or working with DGX products Be sure to apply the power last so that the fiber connector is not exposed when power is applied Do not remove dust plugs from SC fiber connectors or the dust caps from the fiber cables until establishing connections avoid direct eye exposure Make sure all cables including fiber cables...

Страница 34: ...nsert the connector on the digital or analog stereo audio cable from the source device into the appropriate input audio jack Digital or Stereo Digital takes precedence if both are connected CAUTION CLASS 3R INVISIBLE LASER RADITION WHEN OPEN AVOID DIRECT EYE EXPOSURE 5 Clean the fiber cable connector Follow the manufacturer s recommendations 6 Remove the dust plug from the SC Fiber Output jack and...

Страница 35: ...according to the pinout directly above the connector FIG 23 TX Applying Power Caution If you are providing the power supply use a UL or equivalent listed power supply To avoid damage to the module the electrical ratings for the power supply must not exceed those indicated in the Specifications table on page 18 To apply power to the TX 1 Plug the cord from the desktop power supply provided into the...

Страница 36: ...r B up according to the type of incoming signal 3 Cycle power Note The dip switch can be set to either A or B for RGBHV or RGBS signals Note If the video cable is disconnected or the source signal is turned off the illuminated Signal Type LED will turn off If the cable is reconnected or the source signal is turned back on the indicator will turn green again RX Attaching Signal Cables Check When Fa...

Страница 37: ...m SC fiber connector standardized in TIA 568A that snaps the cable connector into place RX Wiring for RS 232 Data Transfer The RS 232 port is a unidirectional interface which is compatible only with other AMX products that use the single fiber interface The RS 232 port is the 3 position screw terminal block on the rear of the module to the right of the power jack Wire this port to supply unidirect...

Страница 38: ...a high full on state briefly until the CPU takes over at which time the blower will go to its normal operational state DGX HD 15 RX and DGX DVI RX Indicator LEDs at Initial Power Up If the output cable is disconnected from the RX or if no EDID can be found on the destination device the Bypass LED will be constant green and the Auto LED will blink This indicates that the RX has switched to the Bypa...

Страница 39: ...nd then see the Scaling Options chapter on page 37 for detailed information on the scaling modes and the scaling override procedure applies to both the DGX HD 15 RX and the DGX DVI RX Installation Scenario 3 Manual Image Adjustment and Automatic EDID Scaling When fine tuning of the image is desired the flow chart in FIG 27 shows the sequence to follow Complete the instructions for Basic Installati...

Страница 40: ...led information on the procedure for reading the EDID from a destination device and writing it to the TX applies to both the DGX HD 15 TX and the DGX DVI TX FIG 28 Installation procedure using EDID Programmer to read and write EDID Attach connectors Apply power TX Attach connectors Apply power RX Set A B Sync Set switch Basic Installation Connect cable from PC to TX Video Input connector Flip EDID...

Страница 41: ...ature supports from 25 MHz to 165 MHz pixel clock the maximum resolution is 1920x1200 60 Hz The Scaling button on the front of the DGX RX is used to switch between the Auto SmartScale Bypass and Manual options The options for Scaling cycle from Auto default to Manual to Bypass Tip After you save the settings in the Scaler Override utility use the Scaling button to cycle through the options to comp...

Страница 42: ...his option to persist when the power is cycled on the RX see page 37 Manual Option and the Scaler Override Utility In some special installation cases you will need to select Manual on the DGX RX to override the automatic scaling and set configure a specific or a custom resolution for the display monitor When a DGX RX is connected to a PC running the Scaler Override utility the utility displays the...

Страница 43: ...d detailed timing parameters see C on page 42 Retrieve the settings from an RX see page 43 Save the settings in the utility to a file see page 43 Load the timings from a file to the utility and apply them to an RX see page 43 Note When retrieving or loading a timing the program will automatically display Custom as the selected Resolution Source and Advanced as the selected Timing Mode regardless o...

Страница 44: ...ct Ratio click either Maintain Aspect Ratio or Stretch to Fit for descriptions of both see page 44 4 Under Resolution Source click EDID 5 Under EDID from Detected Device select desired resolution from the Available Display Modes list 6 Click Apply to transmit the selected information to the RX This action is temporary and you can still cycle through the Scaling options on the RX settings are not s...

Страница 45: ...ist 6 Click Apply to transmit the selected information to the RX This action is temporary and you can still cycle through the Scaling options until the settings are stored on the RX in Step 8 otherwise the settings last only until power is cycled The display re syncs with the module 7 Verify that the display is satisfactory before proceeding 8 Click Save to store the currently displayed settings i...

Страница 46: ... Resolution Source click Custom 5 Under Custom Resolution enter the width height and refresh rate 6 Select the timing mode from the Timing Mode list If Advanced is selected from the list FIG 30 on the right the Advanced Timing Parameters section opens complete all remaining steps If another timing mode is selected from the list FIG 30 on the left go to Step 8 7 Advanced only under Horizontal Geome...

Страница 47: ...de regardless of the original source of the timing To retrieve the settings from an RX 1 From the Communications menu select Retrieve Current Timing To save the settings in the utility to a file 1 From the File menu select Save Timing to File To load the timings from a file to the utility and then apply them to an RX 1 From the File menu select Load Timing from file 2 Click Apply to transmit the l...

Страница 48: ...n FIG 33 If the horizontal direction is filled first then the video will have letter box black bars on the top and bottom of the display Stretch to Fit This option scales the video to fill the display in both the horizontal and vertical directions display on right in FIG 33 Black bars do not show when Stretch to Fit is selected Important If changing the Aspect Ratio setting to Stretch to Fit is th...

Страница 49: ...mage Adjustment and EDID Scaling The flow chart in FIG 34 shows the sequence when fine tuning of the image is desired Complete the Basic Installation page 29 Establish a virtual COM port page 67 Use BoardConfig software available at www amx com see page 47 The input signal from the source to the TX may need to be adjusted to obtain an optimal display at the destination Board configuration software...

Страница 50: ...below BoardConfig software can be used To determine the resolution and refresh rate for the Source PC see page 47 Important If the device s EDID does not fall within the default resolution parameters provided check the EDID timing specifications on page 20 see the EDID Programmer chapter on page 51 before adjusting the video with the DGX HD15 Wizard AMX reserves the right to modify its products an...

Страница 51: ...his procedure works only on the DGX HD 15 TX module The DGX HD15 Wizard can be used for adjusting the video image for a DGX HD 15 TX module This wizard displays embedded Help information at the bottom of the screen and also includes a standard Help file with detailed information Important Do not change the video input while in the process of using the DGX HD 15 Wizard Pre Adjustment Tasks Before s...

Страница 52: ...ght does not shine constant return to the previous setting Note The TX automatically goes into Manual mode when adjustments are made in BoardConfig To adjust the video display using the DGX HD15 Wizard 1 Complete the Pre Adjustment Tasks list on the previous page 2 Open the DGX HD15 Wizard 3 Use the File Open menu and select the supplied resolution file installation folder presets defaults that ma...

Страница 53: ...t on each adjustment To quickly make large adjustments to CRT screens use the Page Up Page Down keys Horizontal Pulse Width The default normally works well for higher resolutions For lower resolutions that do not fit the display well try increasing the value Reduced blanking resolutions 1600x1200 require a small value Tip Use the Mode button to toggle between Auto and Manual to compare the resulti...

Страница 54: ...Adjusting Video with BoardConfig Software 50 DGX Transmitters Receivers Instruction Manual ...

Страница 55: ...ntification Data is a data structure established by the Video Electronics Standards Association VESA to enable plug and play support by enabling easy configuration of a computer s graphics subsystem based on the capabilities of the attached display device EDID information includes items such as the following Manufacturer s name Product type Supported video resolutions and refresh rates Color space...

Страница 56: ...prior to using the EDID Programmer A variety of freeware tools can be found on the web to help with these tasks The remaining sections provide information on Determining the need for EDID programming Installing the EDID Programmer Reading and saving EDID data from a destination device Writing data to the DGX TX Determining the Need for EDID Programming Ideally the EDID analysis will have been comp...

Страница 57: ...ID Data from the Destination Device Tip The Save button in the EDID Programmer can be used to save the EDID information as an edid file which can be opened as a text file click the Open button and edited or opened and written to the Video input on the TX click the Write button The instructions on page 54 cover the situation in which the EDID Programmer is used to read the EDID information from a d...

Страница 58: ...Save button select location enter file name and click Save Leave the EDID Programmer open for the instructions on writing the EDID to the TX on the next page 8 Disconnect the DVI cable from the PC and from the destination device Available Displays drop down list select device Close shuts down application will not prompt to save Open an EDID file Save an EDID file to edit or to write to input on mo...

Страница 59: ...r port 2 Connect the open end of the HD 15 cable to the Video Input connector HD 15 on the TX 3 Apply power to the TX 4 Flip the TX EDID switch up to the W write enable setting The EDID LED on the front of the TX illuminates solid green 5 If not already open open the EDID Programmer on the PC for an illustration of the interface see page 54 6 For Target Device select the Accessory Module option 7 ...

Страница 60: ...EDID Programmer 56 DGX Transmitters Receivers Instruction Manual ...

Страница 61: ...al types of problems are covered in full page flow charts on the following pages Flow Chart 1 Power up Flow Chart 2 Video or Audio Signal Not Present LEDs not illuminated Flow Chart 3 No Video Image with Video LED illuminated Flow Chart 4 No Audio This chapter also has sections on Error code reporting page 62 Live status update messages page 63 Non DGX matrix switcher routing behavior page 64 Tech...

Страница 62: ...ng Flow Chart When Power Up Problems Occur Start Apply power to modules Does power LED turn from red to constant green No 1 Does power LED illuminate red Yes Yes Finished Power up is successfully completed Check power connections Cycle power by unplugging desktop power supply from AC power source and plugging it back in Does power LED blink red rapidly approx 5 sec Does power LED remain solid red ...

Страница 63: ...ant green 2 Are Video and Audio LEDs on front of TX and RX illuminated constant green No Yes No Check if source device is providing a valid signal by cabling directly to a monitor or to speakers known to be operational Finished Is the source device s signal valid Yes No Troubleshoot source device to determine problem Note Normally on power up all LEDs turn on turn off and then illuminate in their ...

Страница 64: ...on turn off and then illuminate in their operational state No 1 Yes Determine error code page 62 and contact technical support No Does the destination device display an image Flow Chart 3 No Is Auto LED solid green Is Power LED solid amber Yes Check for correct input port on monitor Determine monitor s supported resolutions Place RX in Manual and use Scaler Override utility to use one of the monit...

Страница 65: ... directly to a destination known to be operational Check that the audio sample rate is supported 32 k 44 1 k 48 k 96 k Check that the audio sample rate is not out of spec for the video signal if using 96 k for PCM digital audio then the pixel clock must be at least 40 MHz or a video format of at least 800x600 60 Hz Check that the audio signal is not compressed e g Dolby Destination Device Check to...

Страница 66: ... power supply from the power source and plugging it back in Error Codes If the recommended course of action for the specific error code in the table below does not resolve the problem you will need to contact technical support see page 64 TX Error Codes Error Description Recommended Course of Action E01 I2C Write failure Cycle power for the TX E02 I2C Read failure Cycle power for the TX E03 I2C De...

Страница 67: ...n However if you are having problems have tried the strategies in the Troubleshooting Flow Charts and reached the point where you need to contact technical support technical support may ask you to take certain actions with the system and provide them with the resulting live status update messages Note None of the live status update messages have error codes that are directly associated with them E...

Страница 68: ... source options Non DGX Matrix Switcher with DVI Output and Downstream DGX TX When a DVI output is connected to a DGX DVI TX switching input video formats can cause the new content to display briefly at the new resolution to blink then finally to stabilize on the new content This behavior only occurs on some monitors Non DGX Matrix Switcher Routing Digital Audio Breakaway When using an upstream no...

Страница 69: ... Research Drive Richardson TX 75082 800 222 0193 469 624 8000 Fax 469 624 7153 Technical Support 800 932 6993 www amx com FIG 40 Splash screen information for a DGX DVI RX and a DGX HD 15 TX scr Accessory Module AMX AutoPatch DGX DVI RX host software 1 0 0 hardware driver 1 0 0 hardware id 01 FPGA code 0001001C build date Feb 14 2010 5 15 37 Temperature Sensors ambient 36c core 54c scr Accessory M...

Страница 70: ...Troubleshooting 66 DGX Transmitters Receivers Instruction Manual ...

Страница 71: ...To attach PC to USB port on TX or RX and establish a virtual COM port 1 Download the APBridge inf file Go to www amx com and enter APBridge in the Search AMX com field in the upper right hand corner of the site No user permissions are required for this download 2 Apply power to the module see page 34 3 Using a USB mini B cable FG10 5965 provided connect the module to a PC that is running Windows F...

Страница 72: ...o the module the dialog boxes do not appear again If they do appear you have connected the USB plug to a different COM port on the PC than the initial one either switch to the initial COM port or establish a virtual COM port for the new port The Driver Software Installation window appears Click Close 5 Open the Device Manager window Start Control Panel Device Manager icon open Other devices and ri...

Страница 73: ...Windows Security window may open and ask if you wish to install a driver with an unverified publisher Select the Install this driver software anyway option 8 If the AutoPatch USB Bridge port specifies the COM number go to Step 10 If the port does not specify a COM number right click AutoPatch USB Bridge select Properties and complete all remaining steps COM port number If not displayd complete all...

Страница 74: ...w port If completed the new port will be assigned a different COM number Important You must identify the virtual COM port assigned to the USB connector to enable communication between the Control PC and the module 11 Set up and run the desired application Scaler Override utility page 38 BoardConfig software page 45 Terminal emulation program error code reporting and live status updates page 62 and...

Страница 75: ...continue to hold down the Mode button The Power LED blinks red All other LEDs remain off 3 When the Power LED illuminates solid green release the Mode button The factory default settings are restored RX Restoring the Factory Default Settings To restore the factory default settings to the RX 1 If the RX is powered unplug its power connector 2 Press and hold down the Scaling button apply power to th...

Страница 76: ...Appendix B Restoring Default Settings 72 DGX Transmitters Receivers Instruction Manual ...

Страница 77: ...n the front of the TX and the RX illuminates solid red for a short time while the module is performing power up testing The solid red LED is normal at power up and indicates that power up testing is in process If upon power up the Power LED starts blinking red the application code is incorrect or has failed indicating that the module is in a state where it is ready to receive a firmware update fil...

Страница 78: ... COM port navigate through Start Control Panel Device Manager icon expand the Ports tree and note the AutoPatch USB Bridge COM port assignment 3 Click Browse to search for the firmware file to be uploaded 4 Click Send File to upgrade the firmware on the module The Power LED blinks amber during the process for upgrading the firmware this is normal The progress of the upgrade displays in the Upload ...

Страница 79: ...enue through education knowledge In the ever changing AV industry continual education is key to success AMX University is dedicated to ensuring that you have the opportunity to gather the information and experience you need to deliver strong AMX solutions Plus AMX courses also help you earn CEDIA NSCA InfoComm and AMX continuing education units CEUs Visit AMX University online for 24 7 365 access ...

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