MN-37010 (Rev. 8) 03/18 • Arby’s 300-TH/III Touch
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Troubleshooting
Error Codes
Error
Code
Cause/Action Required
E‑B0
PCB thermistor short. Replace control.
E‑B1
PCB thermistor open. Replace control.
E‑B2
PCB (control) over temperature. Check control cooling fan to make sure it is running, and vents for fan are clean. Verify that
unit is not installed too close to a heat producing source. If problem persists, contact Service.
E‑10
N6 short‑circuit detected.
E‑11
N6 open‑circuit detected.
E‑20
All active cook probes invalidated during current cook. Check all probes to ensure proper function. If problem persists contact
Service. Note: If this error occurs, oven will switch to a timed cook mode.
E‑30
N6 under [set‑point ‑ 25°F] for > 90‑minutes.
E‑31
N6 > [maximum cavity set‑point + 25°F (145°F for food warmer)] for more than 120‑seconds.
E‑41
Touch error. Self correcting. If problem persists contact Service.
E‑43
Touch controller not detected. Replace control.
E‑44
Touch error. Self correcting. If problem persists contact Service.
E‑53
Internal ADC error. Replace control.
E‑60
Unit time has been reset. Check date and time. Invalid data seen for date/time. Reset time and date. If problem persists
replace battery on PBC. (#2032).
E‑61
Real‑time clock chip not detected. Contact Service.
E‑64
Real‑time clock is detected, but time is not incrementing. Replace control.
E‑66
Control Board processor reset. Self clearing. If problem persists contact Service.
E‑71
Device ID/personality mismatch. Check Control Board version, update if necessary. Update software. If problem persists
replace control.
E‑80
Bad checksum. Check all parameters. Self‑resetting.
E‑83
EEPROM not detected. Contact Service.
E‑84
Bad checksum. EEPROM user options reset. Check all parameters. Self resetting. Check all user settings for changes.
E‑92
Operational mode mismatch between control board and interface board. Clears after acknowledgement. If problem persists
contact Service.
E‑94
Communication failure.
E‑96
S‑Pod not detected. Verify that S‑Pod is connected and green light is on.
E‑SD
Reseat card. Contact factory if problem persists.
E‑BC
CB update EEPROM not detected. Contact Service.
ECFG
Application error. Reinstall Interface Board and Control Board software (current version or newer). If errors persist contact
Service.
EPRG
Application error. Reinstall Interface Board and Control Board software (current version or newer). If errors persist contact
Service.
EP**
Application error. Reinstall Interface Board and Control Board software (current version or newer). If errors persist contact
Service.
EX10
X represents the probe (1‑6). Any EX10 error indicates that a short circuit was detected on that probe and it is not functioning.
Test the probe connector with a known good probe. If problem resolves, replace the faulty probe. If problem persists, replace
the manifold. If problem still persists, replace the control board.
PX60
X represents the probe (1‑6). Any PX60 error indicates that the product connected to the identified probe took longer than 6
hours to achieve the required internal temperature. Product should be evaluated and/or discarded.
PX30
X represents the probe (1‑6). Any PX30 error indicates that the product connected to the identified probe dropped outside
the safe temperature threshold by 5°F or more after it had previously achieved the required temperature threshold. Product
should be evaluated and/or discarded.
