Chapter 22: Workgroup Configuration
AltiWare ACM 5.1 Administration Manual 277
The Service Level Calculations Options button opens the following dialog box.
Figure 2. Service Level Calculation dialog box
In the Method Options section, select one of the following:
•
TSL (Total Call Service Level)—the service level calculation is: TSL% = Total WG
inbound calls within SLT / Total WG inbound calls. This is the default option.
•
ASL (Answered Service Level)—the service level calculation is: ASL% = Total WG
inbound calls answered within SLT / Total WG inbound calls.
•
Customize—use the check boxes to enable at least one of the following three
options:
–
Answered Calls within Service Level
–
Abandoned Calls within Service Level
–
Overflowed/Redirected Calls within Service level
divided by at least one of the following three options:
–
Total Answered Calls
–
Total Abandoned Calls
–
Total Overflowed/Redirected Calls
Workgroup Recording Options
The system administrator can specify the following workgroup call recording options for
a workgroup:
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
•
Disable—no call recording.
•
Auto record to central location—records all workgroup inbound and outbound
calls, which are saved to a central location (defined in Recording Configuration on
the System menu—see page 111); this option requires a Recording Seat license to
be available.
•
Record on demand to central location—records calls on demand, which are
saved to a central location (defined in Recording Configuration on the System
menu—see page 111); this option requires a Recording Seat license to be available.
Содержание AltiWare ACM 5.1
Страница 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
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Страница 16: ...2 AltiWare ACM 5 1 Administration Manual...
Страница 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Страница 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Страница 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Страница 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Страница 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Страница 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Страница 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Страница 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Страница 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Страница 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Страница 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Страница 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Страница 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Страница 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Страница 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Страница 336: ...Chapter 24 Network Configuration Guidelines for VoIP 322 AltiWare ACM 5 1 Administration Manual...
Страница 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Страница 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Страница 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Страница 416: ...402 AltiWare ACM 5 1 Administration Manual...
Страница 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Страница 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...
Страница 444: ...Appendix D Technical Support Product Repair Services 430 AltiWare ACM 5 1 Administration Manual...