AltiWare ACM 5.1 Administration Manual 103
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H A P T E R
8
Multilingual Configuration
AltiWare ACM supports multiple language prompts (8 languages total) for trunk calls and
extension users, letting you configure your system to handle the following types of
scenarios in a multilingual environment:
•
An auto attendant (AA) may serve callers who speak different languages. AltiWare
can be configured to let the caller select a preferred language in which to hear
prompts. Once a language is selected, the whole call session will use the selected
language.
•
An internal user may use a feature code to execute a certain action, including logging
into voice mail. Normally the user hears system prompts first. If the user is not fluent
in the default system language, another language can be assigned to his extension.
Whenever that extension user encounters prompts, the system will use the assigned
language to play the prompts.
•
DNIS may also be used to select a language for the caller. If your company has
multiple phone numbers, you can configure AltiWare to direct a caller to a language
based on the phone number the caller has dialed. For example, if you give out
different 800 numbers to different countries, and a call comes in from the 800
number you give out to customers in Mexico, you can configure AltiWare to direct
that 800 number to the “Mexico Spanish” language prompts or to an extension that
uses the corresponding language in its prompts. This eliminates the caller having to
select a language.
Configuration Overview
Configuring multilingual features involves most or all of the following actions, which are
discussed in subsequent sections:
•
Have the appropriate system and custom phrases recorded in each language that
your company wants to use (in addition to the default language).
•
Store the custom phrases in new directories under the
C:\PostOffice\Phrases
directory, using the prescribed naming convention.
•
Add the new languages to the Multilingual Configuration screen.
•
Enable auto attendant support in the Multilingual Configuration screen, AA tab.
•
In the Extension Configuration screen, choose an available language for the internal
user, if desired.
Содержание AltiWare ACM 5.1
Страница 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Страница 14: ...xii AltiWare 5 1 Administration Manual...
Страница 16: ...2 AltiWare ACM 5 1 Administration Manual...
Страница 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Страница 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Страница 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Страница 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Страница 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Страница 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Страница 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Страница 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Страница 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Страница 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Страница 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Страница 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Страница 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Страница 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Страница 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Страница 336: ...Chapter 24 Network Configuration Guidelines for VoIP 322 AltiWare ACM 5 1 Administration Manual...
Страница 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Страница 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Страница 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Страница 416: ...402 AltiWare ACM 5 1 Administration Manual...
Страница 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Страница 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...
Страница 444: ...Appendix D Technical Support Product Repair Services 430 AltiWare ACM 5 1 Administration Manual...