Chapter 7: Auto Attendant Configuration
AltiWare ACM 5.1 Administration Manual 101
Recording Custom Phrases from the AltiGen Phone
When you create custom phrases from the AltiGen phone, keep a record of phrase
numbers and the corresponding phrases so that if a phrase needs to be changed, the
correct phrase number is readily available.
To record a custom phrase:
1. Log in from any telephone on the system by dialing “###”, and entering the system
manager’s extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
6. The system will replay the recorded phrase. Press # if the recording is acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts or star (*)
to exit Phrase Management.
Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify
the phrase file to any meaningful name if you want.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices provide professionally recorded prompts as
electronic files that can be installed and used on the AltiWare system. (Click the Support
link on the AltiGen web site, at www.altigen.com for more information.)
AltiGen provides the Voice File Converter utility to convert these files into the proper
AltiWare format (available from the Windows Start > Programs > AltiWare ACC/ACM
> Utilities menu). Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for an AA or for a workgroup or
huntgroup group setup.
0293
We appreciate your call and will be with you as quickly as possible.
0294
Thank you for your patience. We should be with you soon.
0295
Thank you for your patience. We should be with you soon. For your
convenience, you may leave a message if you wish by pressing the #
key on your telephone and we will get right back to you.
0296
We apologize for the extended delay, but our current call load is
abnormally high. Remember, you may leave a message by pressing
the # key on your telephone and we will get right back to you.
0297
You may still wait if you prefer, but we suggest you leave a message
by pressing the # key on your telephone and we will get right back
to you.
Phrase #
Phrase
Содержание AltiWare ACM 5.1
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Страница 16: ...2 AltiWare ACM 5 1 Administration Manual...
Страница 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Страница 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Страница 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Страница 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Страница 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Страница 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Страница 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Страница 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Страница 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Страница 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Страница 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Страница 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Страница 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Страница 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Страница 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Страница 336: ...Chapter 24 Network Configuration Guidelines for VoIP 322 AltiWare ACM 5 1 Administration Manual...
Страница 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Страница 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Страница 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Страница 416: ...402 AltiWare ACM 5 1 Administration Manual...
Страница 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Страница 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...
Страница 444: ...Appendix D Technical Support Product Repair Services 430 AltiWare ACM 5 1 Administration Manual...